Call Center Outsourcing and Business Support Services
To stay competitive in today’s global economy, businesses are exploring business process outsourcing (BPO) to elevate performance and improve efficiency. Struggling to meet ongoing operational needs can drain the essential resources needed to achieve strategic and revenue objectives.
Executive Boutique is an American- and Australian-owned leading call center service and BPO provider strategically located in the Philippines. HIPAA and PCI compliant, we can improve and perform critical non-strategic business processes at a lower, highly-competitive cost, thereby freeing up your team for other critical tasks.
What’s more, we service a wide range of business segments, including:
Executive Boutique is a trusted outsourcing partner to clients in the US, UK, Singapore, Canada, Europe and Australia. If you are a small or mid-sized business and need responsive support during the day, overnight or round-the-clock, seven days a week, Executive Boutique has your back.
It goes without saying that virtually everyone has experienced the frustration of struggling to understand an overseas call center agent. Not here: every one of our Executive Boutique agents are carefully screened before, during and after the interview process to ensure their verbal and written communication skills are exceptional.
It’s no accident that we selected the Philippines as the location for our outsourcing center — it is the third-largest English-speaking nation in the world! All the schools and universities teach English with American pronunciation and usage. In addition, all Executive Boutique agents are college-educated and required to complete extensive call center training courses that include additional instruction on how to minimize any accents.
Don’t just take our word for it: listen to some actual agent recordings yourself and hear the Executive Boutique difference. Finally, feel free to contact us if you would like to schedule an appointment to interview our agents, who are available to work with your company performing inbound or outbound call center services or other back-office support services.
We work with you to define the skills that meet your project’s needs. Then Executive Boutique selects the agents who best match your criteria. Above all, we strive to accurately reflect the brand that you’ve worked so hard to build.
Executive Boutique’s offices are located in the new Cebu IT Park office complex in Cebu, Philippines. The Park vibrantly brings together top-class talent and technology in a community that was master-planned as a convergence of Asian architectural warmth and efficient Western functionality.
Our facilities are equipped with cutting-edge hardware and software, redundant generators, Internet service providers and enterprise-grade network infrastructure. In addition, we use the latest Voice-over-Internet Protocol (VoIP) system, which has excellent sound quality and transmits at less than 200 ms so there is no noticeable delay – it sounds as good as traditional IPLC lines. Of course, you can arrange for a demonstration before you commit to work with us.
We understand the importance of capturing and analyzing call information to gain ideas on how to improve clients’ processes. Our experience with multiple clients and data generated from many campaigns can unlock a host of useful insights.
Executive Boutique is proud to partner with technology industry giants and service providers to bring our clients the best in Customer Service, Outsourcing, and IT Support.
Executive Boutique was founded by experienced business executives who combined their diverse backgrounds in information technology, law, finance, sales and marketing to help small and mid-sized businesses achieve their goals. Today, Executive Boutique offers unmatched expertise in training, customer service, technology, creative solutions, and problem solving.
Each account is managed by team leader(s) at a ratio of approximately one to every 15 staffers. However, the director of operations and the president take an active role in overseeing each account as well. Each team is supported by our IT Department, Training manager, and QA monitors. Our clients also have direct access to communicate with the manager dedicated to their account via phone, email or chat.
The managers and executives at Executive Boutique have valuable insights and proven strategies that can only come from years and years of experience.
Outsourcing Services You Need at a Price You Can Afford
Watch our explainer video to learn more about choosing an outsource call center. Executive Boutique’s Philippine call center and business process outsourcing pricing is competitive and flexible.