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Call Center Agent Retention

How Incentive Plans Can Boost Your Sales Agents’ Morale

Sales Agents Morale

As a business owner, it can be quite frustrating if those in your employ don’t share your enthusiasm for the shared goals you’ve set out for your company. When most employees are feeling uninspired and unmotivated about the work they…

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5 Ways to Helping Your Customer Support Team With Managing Their AHT

Customer Support AHT

In running a call center, your customer support team will be required to pass several key performance indicators including average handling time. Average handling time (AHT) is the number of minutes it takes for a call to get resolved from…

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How to Train Your Newly Hired Customer Service Agents to be More Engaging


Whether you’re running a product or a service-based business, living up to your customers’ expectations is a must if you want to succeed. What makes this tricky, however, is the fact that your customers aren’t just looking for a solution…

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Four Reasons Why Contact Centers Need to Have a Positive Work Culture

Contact Centers

  Do you ever wonder how customer-oriented call centers continue to maintain excellence in providing quality service? Three words: Positive Work Culture. Merriam Webster defines culture as a shared set of values, beliefs, practices, and goals within an organization. Simply…

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