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From the blog

Four Reasons Why Contact Centers Need to Have a Positive Work Culture

Do you ever wonder how customer-oriented call centers continue to maintain excellence in providing quality service? Three words: Positive Work Culture. Merriam Webster defines culture as a shared set of values, beliefs, practices, and goals within an organization. Simply put,…

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HIPAA Compliant Call Center

HIPAA Compliant Call Center

If your organization handles patient healthcare information, your staff and your back-office support need to know how to keep that information safe and secure. The HIPAA privacy, security and notification rules can seem complex. Ensuring that your back-office support is…

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