Archive for July, 2009

Environmental Impact of Call Center Growth

Thursday, July 16th, 2009

There is no doubt that the Philippines Call Center industry is expanding in Cebu.  And this a good thing for many parts of the economy.  There are signs of the rapid growth of the BPO ‘s everywhere  in the second largest city in the Philippines.  But this expansion can come at a cost to the environment.  While many people consider the call center a relatively green industry, there are echoing effects of any business that brings wealth and consumer consumption to an area.  So it is not  the call centers themselves that are causing the environmental impact but the wealth and increased commerce they bring to the Philippines.  Hopefully,  the call center firms and the people of Cebu can use the lessons learned by the past to keep the Philippines green.


Wealth and increased consumption is  a classic story of developing economies and was no different when the United States was rapidly growing over the last 100 years.  The Philippine call center industry has the advantage of looking back at the US and can try to avoid some of the mistakes that have made US the highest consumer of natural resources per-capita.  If the call centers can find ways to make their businesses green and efficient users of fossil fuels right from the start then they will already be ahead of developed nations who need to go back and “make over” their business models so that their companies can be eco-friendly.


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