Archive for November, 2011

Philippine Telemarketing: Guidelines for Choosing the Right Lead Generation Service

Friday, November 25th, 2011

Good lead generation is critical to the financial success of any company, whether large or small.  With the growing popularity of internet marketing, several different b2b lead generation companies have appeared on the internet.  That’s why if you opt to use an outbound call center for lead generation services, it’s very important to select one that gets you qualified leads. In so doing, you get to customers who will probably buy your products or services instead of those who will throw your marketing materials away without even looking at them. Below are great tips of a great lead generation service.


Choose an organization that has knowledge. If you choose an existing firm for lead generation services, you can also assess their history and discover wherever they are successful and where they’ve got battled.


Your outbound call center needs to work with you to definitely build a policy for lead generation. This helps to ensure that their services are part of your current marketing and advertising strategy. Interact to ascertain goals and then have them produce a plan that will allow you to reach these targets regularly. Your telemarketing agents will have to be associated with this method as they will be the methods ultimately get in touch with the leads.


Personal references must be requested and checked into. A professional outbound call center is often more than thrilled to provide this info. If the lead generation services firm hesitates to provide references, you need to keep looking.


Locate an organization which provides customer service when you need it most. If you find that your leads aren’t exercising, you might want someone you’ll be able to speak to. Will you be estimated to pay for leads which might be remote or will the organization give you new leads to make use of? This needs to be proven up front.


A Positive Approach to Call Center Stress

Tuesday, November 15th, 2011

Stress indeed has been regarded as a major threat to call centers in the Philippines. The cost of workplace stress is a serious matter in a company. How do inbound and telemarketing agents react to increased job stress?  They are more likely to use sick time, have low morale and experience interpersonal conflict on the job, and this stress leads to decreased productivity, increased injuries, accidents and even workplace bullying and violence. Your employees are working longer hours and you need to take some steps to ensure they don’t burn out. Disengaged employees cost you even more when they leave. Philippine call centers that are sensitive to the importance of how stress can affect their workers as well as their workplace as a whole need to do what they can to be proactive in helping employees deal with stress, instead of waiting for problems to happen. Being pro-active rather than reactive is the key to having a healthy workplace. Promote a sense of justice and fairness. You need to convey to the employees that they have a place to turn to if they feel like they are not treated fairly, and this information will be confidential and handled without retaliation. Coaching is also a good way to inspire your employees. Effective workplaces offer coaching from either in-house or outside consultants to supervisors who need help in learning how to manage and lead effectively, thereby improving their communication skills.


A workplace that is proactive at recognizing employees at risk, and not turning their heads when problematic behavior occurs, will be more effective at limiting workplace stress. Find out what’s eating your team, and figure out how you can make changes to re-inspire and re-energize them so they can contribute their fullest to your business.


Call Center in the Philippines: Principles of Leadership Coaching

Wednesday, November 9th, 2011

Leadership qualities in professionals at all levels of the management hierarchy play a key role in success of Philippine call centers. It is not something with which you are born, it is not inherited–it is something you decide to do. Leaders are those who are bold enough to make a decision when they are faced with a defining moment.  To build a successful business, you have to be a leader and being a leader implies you must be a coach. Leadership coaching therefore; is the art and science of helping individuals to develop the necessary traits and skills required to become a good leader.


Be a good listener. Good listening skills are critical to the coaching process. Being a good listener and being an active learner go hand in hand. Ideal candidates understand that listening is like throwing a ball back and forth. One person listens while the other talks and vice versa.


Trust yourself. Your behavior as a leader can either change or inspire it. To guide your team successfully, you have to follow your intuition and practice fundamental leadership skills. If you trust yourself, you can be a better leader whether you’re an inbound or outbound agent.


Empowering people. A great leadership coach should know how to empower other individuals and as well raise high performance individuals and consequently high performance teams. A good leadership coach must have confidence in other players in the organization, so that they become empowered to unleash their true potential.


Taking Responsibility. Leadership begins by setting a direction and developing a vision for the distant future. Leadership is much more strategic and looks toward what could be. Leaders focus on aligning the right people against their vision. You must ensure that you clearly communicate your vision and that it is understood and that people are committed to it.





Importance of Self-Care in a Hectic World of Call Center

Wednesday, November 2nd, 2011

Many Philippine call center transactions are doomed from the outset as the agents are just as stressed as the people calling to complain. If you have ever worked as a customer service representative, then you know that stress simply comes with the job. In addition to that, inbound call center agents usually encounter pressure from working schedules, company policies and procedures and quotas. Well, it is simply the nature of the business.


That’s why it’s so important to take time to do nice things for yourself. Self-pampering is not about being selfish. It’s about taking proper care of yourself and treating yourself as kindly as you treat others. You need to make caring for yourself a priority, otherwise you will continue to put it off. Set an appointment with yourself every day, or at least once a week. Block the time out in your calendar and do not let anything interfere. As much as you do for others, you deserve this time for yourself. It doesn’t have to be a huge amount of time, even an hour or two will do. Here are some self-pampering ideas. Treat yourself to lunch or dinner at a nice restaurant. Take a bubble bath by candle light. Spend time in nature. Get a manicure or pedicure. Have a massage. Listen to soothing music or nature sounds. Go window shopping. Relax with a cup of calming chamomile tea. Watch a comedy or read something funny. Go for a quiet stroll in the evening, or early morning. Buy yourself something new. Get a new hairdo. Visit a spa and have a facial. See a new movie. Dance. Take a nap. Curl up with a good book.


Keep in mind, there is nothing more important than your well-being. The better you feel the more you can do the things you need to do and the more you can live the life you want to live.