Archive for April, 2012

Philippine BPO: Positivity to Relieve Stress at Work

Wednesday, April 25th, 2012

The Philippines is the acknowledged global leader in the BPO industry, a fact attributed to Filipinos possessing the qualities needed to deal with a job as demanding as being an inbound call center agent or outbound call center agent. Frequently, Philippine call center employees experience role stress as a result of the conflicting demands of the company, supervisors, and customers.  One way of relieving stress is by having fun and a positive outlook towards work.


As everyone knows, laughter is the best medicine. It is a powerful antidote to stress, pain, and conflict. Nothing works faster to bring your mind and body back into balance than a good laugh. Humor lightens your burdens, inspires hopes, connects you to others, and keeps you grounded, focused, and alert. According to a study, people who have fun on the job are more creative,  productive, better decision-makers and more likely to get along better with co-workers. They also have fewer absents, tardiness, and sick days than people who are not having fun. Nowadays, companies realize that if they want to survive in the global market place, they have no choice but to be able to adapt quickly. They need to fine-tune employee recognition and engagement through effective programs that can spread positive energy within the organization and may lead to increased profit margins, customer retention, productivity and more.


Making work fun helps employees maintain performance and consistently provide quality, because it serves an outlet for tension and stress and makes work more enjoyable. Employees learn that they can lighten up on the job, and continue to be competent and professional. The key is taking your work seriously, while taking yourself lightly in doing that work. Enjoy what you do and do it well to make room for improvement and none for failure; that way, everyone wins.






Defining success in the Philippine Call Center

Wednesday, April 25th, 2012

How do you define success? Success means different things to different people. For some, monetary reward is a measure of success; it only seems to be credited if one’s efforts have generated wealth.  But for others, it’s a journey. They’re designing a life that both reaches the destination and enjoys the trip. Meaning to say, being happy with what you have today, as you are pursuing what you want for the future.


One of the most inspiring stories that has been told is by Manuel V. Pangilinan, also known as Manny Pangilinan and MVP. The CEO of Philippine Long Distance and Telephone Company or PLDT, the Philippine’s pioneer in telecommunications. His story is from rags to riches; from being a student to eventually becoming a corporate tycoon. He was born poor but being poor didn’t stop him from reaching his dreams. Perhaps it became the source of his passion and drive. According to him, “whatever we may wish to do with our future, we can make it because it gets dark sometimes, but morning comes always”. These are the words from a man who believes that lifelong learning and exploring are key factors in moving towards success.


So whether you’re a student, hotelier, an inbound call center agent in a Philippine call center, a small business owner or whatever it is that you do, never stop learning. If you have a goal in mind that will bring you the happiness you’ve been wanting, don’t hesitate to start the journey to achieve it. Start your path today and act out your dreams.  And if you’ve already begun, consistently re-connect with your dream and make sure you strive hard toward your goals until you reach your destination and believe in yourself and do not let anybody stop you from reaching them.


Setting your goals in a Philippine Call Center environment

Thursday, April 12th, 2012

Do you remember the days when you were still in school? And your parents used to ask you, “what do you want to be when you grow up?” you may have mentioned several profession titles like being a lawyer, a teacher, a hotelier, an engineer or even a doctor. But these days, there are more options as to being a licensed professional since there are a lot of BPO companies available.


You may have once thought of a clear and bright future but all you ever did was plan for your career. Most job seekers all want the same things; a job that pays well that allows you to earn loads of money so you can settle down in the big city, with a lifestyle that makes a statement to family and friends. But as you all know, it’s not that easy to attain unless you work hard.


Attaining success and making your job the right career requires hard work and sacrifice. You should spend some time to make sure that you are crystal clear about what you want in your working life. In addition to that, your career goal should be one that you truly want and not what others want for you. This is important because you will not be truly happy and fulfilled if you are doing it just to please somebody else. Most importantly, you should have a convincing reason why you must achieve this career goal. However, there may be times that you find yourself striving to move forward but getting nowhere instead. Remember, whatever your personal barriers to career growth and development, you can overcome these obstacles. Anyone who sets goals, creates a timeline for success, has adequate support, and strives for excellence can prevail over these barriers to achieve the success that all people deserve. Like your goals, only you can decide which ones to believe in and pursue.