Archive for the ‘green call center’ Category

Maintaining Productivity in a Philippine Call Center

Wednesday, February 12th, 2014

Philippine call centers are known worldwide to be very competitive and productive. As a matter of fact, this is what makes them stand out globally.

 

A contact center outsourcing’s productivity will vary depending on the season. The queue rates will differ as a national event or global holiday fast approaches. On a full calendar year, productivity can soar high or even decline flat.

 

Circumstances like these are unavoidable that is why outsourcing services providers find ways to keep operations productive all year with the following practices.

 

Boosting Employee Morale

 

Goals can only be met if employees work together. Call Center agents down to team leaders, support and managers should be updated with the goals of the season entirely. Working together on the same page is very important for a team to succeed and excel. Call center agents are trained and provided with knowledge about the functions of the services they provide. Consistent and up to date customer service training are very important to make sure your business is customer service oriented. Employee morale are also boosted especially when managers are regularly trained on leadership.

 

Sufficient Equipment Supply

 

It is very important for Inbound and Outbound Call Centers in the Philippines to acquire the latest in Technology when it comes to equipment. High speed computers with own data servers, clear and noise canceling headsets are essential to making sure that each call is in excellent reception. Professional call centers in the Philippines have an in-house IT department that does regular computer maintenance for efficient operations.

 

Employee Engagement and Reinforcement

 

Inbound and Outbound call centers that have the most activities employ more contented and happy employees. Event, contests and other motivational changes are beneficial to call center agents as they can have fun, interact and stay motivated to work. The ideal employee is inspired and energetic. Call Centers who reward, promote and value their employees can also reap good outcome.

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Getting ready for work after a long break

Tuesday, January 7th, 2014

call center agent

 
Reporting back to work after a long vacation or an eventful weekend can be tiresome and will need extra push. Especially if you have to work at night in a Philippine call center.
 
Do not let a new workweek stop you from being productive and hungover from the holidays. Make the first day back an opportunity to improve yourself and work habits.
 
Here are tips on how to start the week fresh and eager to work again.
 
1. Plan your activities – Make adjustments to you schedule for the last day that you’re on vacation. Avoid activities that can tire you the next day to avoid fatigue and even hangovers. Another technique is to wake up early so you can sleep early during bedtime.
 
2. Prepare your things – Nothing is worst than having to bring an empty purse the next morning or forgetting to bring your ID. Call Center Outsourcing companies are very strict in terms of attendance. It is a bad start to be picking up your things all over the place in the morning. All the more being late.
 
3. Arrive early – It is likely that many were also on vacation just like you. Avoid the rush on the first day back to work by arriving early in the office. That way, you will look composed, settled and ready to start the day.
 
4. Think Positive – Work starts to become easy of you think of it as something you enjoy doing. Though you might have been struggling to stay awake while taking inbound call center calls, think of your outsourcing job as the source of all your vacation funds to get yourself motivated.
 
5. Focus on your work – There is nothing better than hearing stories from friends at work. However, save these for break time and concentrate on more important things so you wouldn’t lose your focus.
 
Being an inbound and outbound call center agent allows you to leave all your work worries behind as the day ends. Work hard, do your best and prepare for another adventure to motivate you.

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Celebrating Thanksgiving

Thursday, November 28th, 2013

 

Today marks a special day for the United States and all Philippine call center employees who have American clients. Thanksgiving Day is one of the most important holidays in the year. Though it is important to be thankful every single day, Thanksgiving is the day to celebrate its appreciation, meaning and reflection. It also means no work for most call center agents.

 

There is always something to be thankful about. From the roof on your head, the shoes on your feet, the people who keep you company or the call center outsourcing office you are employed at.

 

If you are still not convinced of how blessed you are, here are some things at work that are very important but have been neglected because it is always there.

 

Internet access, air conditioned rooms and comfortable seats are not available at every workplace. Think about it and be thankful since many have to work under the heat of the sun or sit at chairs with no back support.

 

Philippine contact center employees are paid above the minimum wage. Aside from monetary and health benefits, call center agents also have many learning opportunities such as the ability to improve their communication skills through training and coaching.

 

A supportive, understanding and approachable management is also something to be thankful for. Working for a good boss is very motivational and not everyone has the privilege of doing so.

 

Another thing to be grateful for is being around colleagues that are helpful and nice.

 

The most rewarding aspect of being employed in a Philippine outsourcing company is the sense of importance and worth. Call center agents are essential in providing customer service and to their families as they bring home the bacon.

 

What are you thankful for? Share your thoughts and be sure to let your friends and family know too. Happy Thanksgiving and enjoy the rest of the weekend!

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How to become a green establishment

Wednesday, May 23rd, 2012

These days, many Philippine call center offices and businesses are already eager to create environmentally sound and safe work places to make it better for the employees and the environment. There are just so many ways to become a green call center and it won’t even cost you extra. Here are a few tips on how to be one.

 

E-mail and instant messaging make interoffice communications quicker and easier than distributing paper memos. E-mail newsletter distribution means your customers or clients receive information about your business sooner. Instead of printing out e-mail messages, file them in Outlook or another e-mail system. File the attachments on your hard drive or on a shared drive. Convert an e-mailed invoice to a PDF. Print any documents only if absolutely necessary. Change all of your light bulbs to CFLs, LEDs, or other energy-saving alternative light bulb solutions. Turn off and unplug all computers and electronic devices after office hours; because even when these devices are turned off, they will continue to use electricity unless you unplug the power cord to keep them from charging all night.

 

Likewise, you should also unplug coffee machines and other appliances at the office when they are not in use so they don’t pull electricity all day. Reduce office trash as much as possible, and compost or recycle the rest. You may not consider commuting to be a part of your office’s environmental impact, but your transportation policies can make a large difference. Make walking or riding a bicycle an easier option by offering showers and private changing areas at your office. If inbound call center agents and outbound call center agents agree to walk, bike, or take public transportation to work, offer them a small bonus for encouragement. Use recycled products everywhere you can around the office. Reuse folders, boxes and all other office supplies for as long as possible before purchasing any new ones.

Going green at Philippine contact center can be very effective in demonstrating practical benefits of being environmentally friendly as well as saving business money.

 

 

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Call Center in the Philippines: Green Office Tips

Tuesday, August 9th, 2011

Many Philippine call centers talk about social responsibility but how many of them actually understand that? Unfortunately, when it comes to deciding profits and the environment, the last is often loses.  But, despite this, a few call centers in the Philippines are proving that eco-friendliness and profitability do go hand in hand. Going green at the office can be very effective in demonstrating practical benefits of being environmentally friendly as well as saving business money.

 

Say it through e-mail. E-mail and instant messaging make interoffice communications quicker and easier than distributing paper memos. E-mail newsletter distribution means your customers receive information about your business sooner. Your company can use social media similarly, by offering promo codes and discounts for mentioning tweets and other messages from your business.

 

Making paper cuts. Print and copy on both sides of the paper whenever possible, and post instructions near the copy machine and printers to eliminate excuses. Or consider making this the default option on office equipment. Use a smaller font to print documents when possible. Reduce junk mail in a variety of ways.

 

Use it again. In situations where maintaining your corporate image is not necessary, re-use envelopes. Cover your address with a mailing label, or buy specially designed labels that identify the envelope as “recycled.” This habit may even boost your image as a “green company”. When you receive packages, keep bubble wrap and other packing materials for re-use.

 

Think before you buy. Ask inbound and telemarketing agents to bring in their own mugs instead of stocking the break room with styrofoam cups. Use rechargeable batteries whenever possible, and buy recycled printer ink. Bulk purchases can save your business money, but wasting supplies is never an efficient use of your company’s funds.

 

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Being Eco Friendly is Being Healthy

Thursday, May 26th, 2011

Being a green company or being more environmentally friendly is becoming more popular as families and call center in the Philippines realize the benefits of “green” living.  By now, most of us know that going green goes a long way in protecting Earth. But changing to more Earth-friendly habits can also have positive effects on our health.

 

Reducing Energy Usage. The consumption of fossil fuels is a leading cause of environmental strain and, thereby, adverse affects on our health. When we conserve energy resources, our nation can enjoy cleaner air and a healthier environment, and we can help protect the climate by reducing green house gases. Limiting energy usage or using alternative energy reduces pollutants in the air which will help us breathe better and reduce air particles that contribute to heart disease.

 

Changing Transportation Habits. Of course, taking public transportation, walking and  making individuals’ car use more efficient including their decisions about what car to buy, when and where to drive their car, and how to operate and maintain it reduce the amount of pollution being released into the environment, but there are other health benefits to changing your transportation styles. Taking in sunlight and nature while pedaling a bicycle improves mental and physical well-being.

 

Buying Locally Grown Food. Buying organic food grown locally is an excellent way to avoid pesticides and preservatives used in packaged foods. Mass-produced, commercial fruits and vegetables are often harvested before they are ripe and allowed to ripen off the plant may be less nutritional than plant-ripened alternatives. Buying local also reduces the carbon footprint left by food being transported across the country or globe.

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Eco Friendly Practices in Philippine Call Center

Monday, May 16th, 2011

Maybe, we think that the only thing green about business was the color of money. This is definitely wrong. We live in a time when corporate responsibility is a household word. Environmental policies of green companies can hold as much importance as advertising campaigns.

 

As Philippine telemarketing agents, we spend nearly a third of our waking lives at our places of work. Our activities there can have as much effect on the environment as what we do at home, but few among us think a great deal about it. While some of these ideas can, and should, be instituted at a desk-side level, many of them require the buy-in of management to make them effective, and often even possible. This can be done by forming a “green team”. A team approach will help to ensure the success of your recycling program. Encourage participation, and allow input, from all staff. Make it fun. Distribute fact sheets, offer incentives, or host promotional events. Keep all staff informed of the results of their efforts. Provide recycling bins in the photocopy room and lunch room, and replace work station garbage cans with recycling bins. Set up an e-filing system and encourage people to e-file rather than print out hard copies of emails and documents. As well, office supply catalogues aren’t necessary, as most products can be searched and purchased online.

 

People need to work towards change, towards sustainability in all walks of their life, both at home and at work. Instituting a few green changes at Philippine call center can be a part of the solution, and will help to increase awareness at the very least. And perhaps this increased awareness can carry over into the personal lives of more people.

 

 

 

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Green Company: Action on Climate Change

Wednesday, January 12th, 2011

The warming of the climate system is explicit. It expects that temperature extremes, heat waves and heavy rains will continue to escalate in terms of both frequency and intensity and that the earth’s temperature and seas will keep on rising. Continued emission of greenhouse gases is expected to cause further warming and changes in the global climate system. All aspects of life, the ecosystem, food, settlements and health are expected to be impacted. This should be a warning to every human being but it’s not too late to act.


Businesses can be a green company and can take a lead role in reducing greenhouse gas emissions and air pollution by implementing actions that save money, improve productivity, protect the environment and increase the nation’s energy security. There are specific actions that businesses like call centre can do to reduce gas emissions while also saving money. One way is to educate themselves, their customers and their suppliers on the possible effects of future climate change. Developing and implementing an effective corporate energy management program allows companies to manage energy with the same expertise used to manage other aspects of their business. Leading businesses can provide a powerful example promoting greenhouse gas reduction strategies through corporate incentives such as financial assistance for employees who use public transportation, car-pooling and even telecommuting. Other green practices such as recycling and purchasing recycled materials also contribute to emissions reductions. Corporate policies involving employees and day-to-day operations can have a positive impact on the climate in and outside the office.

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Call Center Agent: Being Powerful in Saving the Earth

Thursday, December 9th, 2010

Are you familiar with these names – Barack Obama, Bill Gates, Hu Jintao, Vladimir Putin, Pope Benedict XVI, Larry Page, Mark Zuckerberg and Oprah Winfrey? I must say that these are just some of the most powerful people in the world. These are the persons who have influenced the human race. Among the 6.8 billion people here on planet earth, have you imagined what you can do to be recognized by these billions of people? Definitely yes, each and every one of us can do a lot and influence others; one way is to save our mother earth.


Earth is a very important part of everyone’s lives and since we live here, we should all be responsible individuals. You may not be able to reduce global warming, end pollution and save endangered species single-handed but by choosing to live an earth-friendly lifestyle, you can help protect our environment even in simple ways. Some ways are unplug appliances if not in need or use compact fluorescent light bulbs to conserve energy; try to walk for short trips or take public transportation for longer ones to reduce air pollution; use reusable bags when shopping instead of plastic bags especially now that its Christmas season. For businesses like call centre, automotive companies, cellphone companies, airlines, etc., make sure to be a green company by reducing paper usage in the office, using energy efficient computers and most of all, encouraging the employees to do such practices.


Let’s stop saying “what can I do, I’m only one person”, instead “I’m only one person but I can be a powerful one to save the earth”.

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Green Call Center: The Philippine Tarsier and Being Green

Monday, September 27th, 2010

The tarsier is one of the endangered species here in the Philippines and the sanctuary that is located in Bohol. The first time I’ve seen a tarsier was one of the funniest experiences in my life.    When I saw the picture, I was amazed to see a very tiny mammal with big round eyes. I never thought that this creature will be a part of my everyday life as a BPO agent. When I was working on our website, my boss asked me to put up two pictures of these wonderful creatures.  The Philippine Tarsier has become the icon of what our company is trying to achieve, and that is to save mother earth by thinking green.  Thinking green means to find ways of saving the earth, its creatures, and also ourselves.  This is to protect our home for us, our children, and our children’s children.  The tarsier has shown us that despite being small, in contrast to the size of our planet, they are still worth being saved, like the rest of us. It all comes down to us and should start within us.  If we have not convinced ourselves that the planet should be saved then the concept of thinking green is useless.  At work, turning off the computers when not in use, or turning off the lights to rooms not being used.  There are hundreds of things that we can think of that can help save the planet.  And by saving the planet, we are saving our future and the lives of other creatures as well.

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