Inbound Call Center: Goal Setting

June 1st, 2011

Goal setting is a powerful process for thinking about your ideal future, and for motivating yourself to turn your vision of this future into reality. The process of setting goals helps you choose where you want to go in life. By knowing precisely what you want to achieve, you know where you have to concentrate your efforts.

 

As we all know, work is a place where achievement is a big factor. And when it comes to setting goals at work, you should not only be thinking of the bigger things that you would want to achieve. Thinking about how to successfully carry out the daily tasks required of you is also as important as thinking about the top position in the company. Whether being an inbound or outbound call center agent, goals must be set on where you want to be in three months, six months or a year from now. Though many says that it’s difficult to have a career growth in Philippine call center, everybody should aim at a specific position and work towards hitting that target, and hopefully getting promoted. In line with this, call center agents must first know the company’s goals to fully understand their career path. Setting goals at work requires an understanding of your role and responsibility. For example, in inbound call center, your responsibility is to provide excellent customer service. Remember that your goals at work include the most mundane things like cleaning your desk everyday as well as bigger things like reaching your quota.

 

Keep in mind that setting goals at work is not only for workaholics. You must know what position you want, what specific competencies are required, and the path to follow in order to achieve your goal.

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2 Responses to “Inbound Call Center: Goal Setting”

  1. Martha Filburg says:

    Goal setting is an important part of the career planning process

  2. Great article, I appreciate you taking the time to write this out. I will be reading your blog as much as I can from now on! Appreciate it.