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From the blog

5 Ways to Helping Your Customer Support Team With Managing Their AHT

Customer Support AHT

In running a call center, your customer support team will be required to pass several key performance indicators including average handling time. Average handling time (AHT) is the number of minutes it takes for a call to get resolved from…

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4 Ways to Establishing a Better Relationship with Your Partner Contact Center


A good number of companies are outsourcing their business processes to contact centers for a variety of reasons. For one thing, outsourcing allows them to focus on their core businesses while handing off tasks such as customer service, technical support…

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How to Train Your Newly Hired Customer Service Agents to be More Engaging


Whether you’re running a product or a service-based business, living up to your customers’ expectations is a must if you want to succeed. What makes this tricky, however, is the fact that your customers aren’t just looking for a solution…

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5 Tips to Improve Customer Loyalty and Retention

improve customer loyalty

In today’s ever-competitive business environment, it’s imperative for every business owner to build sound strategies that positively impact customer loyalty and retention. To do this, special emphasis needs to be placed on great customer service. Why? For starters, a 2009…

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