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From the blog

How Callbacks Can Impact Your Business


The customer service process is continuously evolving, with the goal of ensuring quality in customer service delivery. For instance, the call centers have been equipped and developed to have the capability of handling more calls in order to reduce the…

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Top Customer Service Trends for 2016

Customer service trends

Are you looking to learn more about what’s in stored for the customer service industry this 2016? You’re in the right place! Several industry experts have predicted a number of trends that might outline the course of 2016. Let’s take a glimpse…

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