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From the blog

Call Center Career: Career Growth in Call Center – II

Study the nature of business, industry and profession. For example, since you’re in an offshore call center, you’re dealing with customers from US and Europe, then try to read something about the country’s way of living and its latest business trends, this will give you a deeper understanding on how to relate with them.


Be a visible part of the team. Showing leadership skills as well as the willingness to help and support the team will go a long way in helping the management to promote their objective, which is to work as a team. This is a good way for the company to build trust in your capabilities and probably promote you as a team leader.


Find a great mentor. Finding a mentor is always a wise career move. This is the person who can offer you guidance, answer career and  business questions, provide tips on company culture, and act as a major support when it comes to career growth and development.


Let superiors know about your career plans. For you to climb that ladder of growth and success, it is important that you notify the people who can provide you with proper trainings and development as well as opportunities for promotion; this is nobody else but the management.


Career growth takes on the right time with the right direction. You need to take every step for you to be on top. And once you’re on top, don’t forget where you came from because that’s when you will realize the best part of it – your greatest achievement.

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Call Center Career: Career Growth in Call Center – I

In your everyday life as a call center agent, have you considered career growth? Just like a plant, in order for this to grow, it needs water, sunlight, air, soil with nutrients and minerals and right temperature. Same in your career, you need some essential factors for you to grow. You can’t just work and work without direction.  Given the fact that with so many agents in Philippines BPO industry, competition is really hard and it takes a great effort to get noticed and be promoted at the same time. But this shouldn’t stop you; this should serve as a drive for you to do better each day. Philippines call center agents who want to make sure that their career continues moving forward need to be sure to focus on constant self-improvement.


Always learn something new. Continuous learning gives you greater opportunities to realize your potential. Those who don’t stay ahead of the curve by keeping their skills current are likely to be seen as outdated. In today’s complex world, customers have already increased high expectations. Thus, you need to provide yourself with knowledge and skills in order to meet these expectations. It can be a new technology, a foreign language, written communication skills, a business topic or anything that will add dimension to your perspective.


Offer suggestions and ideas to help the company grow. A good management is open to communication and for sure they will appreciate that. Remember, not only the staff learns from the company but the company also learns from the staff.

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Call center agent: Giving Your Best

I have been working in a number of different jobs in my career in the Philippines. What I notice is that no matter what you do giving your best usually gives back the highest rewards. This rings very true in my current job as an inbound call center agent. I handle quite a few customer service call every day and I always try to give my best.


Even if we keep going and working and soaring high to attain our dreams and goals we need to look back and see how far are we have come and ponder whether we what we wanted and what we want is what we need. I have been writing about how to attain your goals whether your dreams are to be the best call center agent or to be the floor supervisor for a 500 seat call center.


To ponder whether if all of this is really worthy, after all the applause, the praise and triumph over our success, whether small or big is an important test. To ponder whether we did our best and whether if we made the difference, the mark, the legacy that we will be leaving behind once all is over.

The legacy that we just did not work hard for ourselves but for others as well. For living life to the fullest and once all is over, we can say that, I have lived my life.


All of this is nothing if we will not share it. We need to share what we have and what we have achieved, for even with all of our hard work we are lucky to have it. It is not ours but belongs to everyone. Whatever your work is, outbound telemarketer, chef, dog catcher, always treasure it and always give thanks.

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Inbound Call Center: Dress Code

What to wear and how to look good could be the daily questions for most inbound call center agent as they go to work. But good thing that most Philippines call center implements a business casual dress code, rather than professional business or no dress code at all. Well, the fact that it’s expensive to sustain a strictly professional wardrobe such as coat and tie or dresses and on the other hand, if there is no dress code and everyone comes to work just the way they like, a sense of value is taken away from the job. Business casual dress code means looking professional but in a casual way and it makes life at work much easier.

For men, a sports coat creates a pulled together look. Pants or khakis, long-sleeved button-down shirts or neatly pressed polo shirts, dark socks and leather shoes and belts are appropriate as well. Women’s attire is more complicated than men for it includes make-up and accessories. Women should avoid showing too much skin and tight clothing. Cotton shirts paired with dress pants, khakis or skirts make a casual outfit. Shoes must still be well made and close-toed. Flats are suitable. Make up should be natural. Nails should be clean and manicured, French tip and tan polish are always trendy and nice. The use of pearl looks very professional and elegant.

Well, these are just simple tips, even though we would like to think that skills and abilities for inbound call center agents matter, appearance is very important. As Henry Ward Beecher says, clothes and manners do not make the man; but, when he is made, they greatly improve his appearance.

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The Power of Internet Marketing and the Philippines BPO

In today’s internet age, you can find all the information on the internet. Connection is not a problem, you can have this at home; you can use prepaid or postpaid broadband; or you can just go to a restaurant, coffee shop or mall and connect to its wireless network or wifi. In other words, internet connection is everywhere. This is the main reason why many companies use internet marketing to attract people to their website, increase potential customers for their business and enhance branding of their company.

Small business were usually limited to a local market, they tried to reach customers by advertisement, brochures and direct mail. Now, customers often find them through internet and they could work with clients that are even located across the country. This is the power of internet marketing but in order for this to be effective; a company must first establish good reputation or impression. From the moment the company’s name appear in a web browser to the moment its web site loads, the first impression often means a lot to the customers perspective and decision making.

This may take a lot of strategies such as getting ranked at the top in major search engines, and practicing good search optimization techniques; blogging and interacting with visitors and starting a web promotion plan and an effective web design. It may seem a lot of work but there are experts on this. Good thing that there are Philippines BPO companies that could help with these tasks, thus help your company to increase sales.

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Call Center Philippines: Relocation 2

As I reached Cebu City, it felt like I’m still in Manila. I had lunch at Ayala mall that was really great. There were so many nice restaurants, casual dining or fine dining, you would find everything but the difference was the hospitality of the Cebuanos, greeting you with a warmth smile and speaking their language with pride. But in English, they speak it very well. Definitely, being the 3rd English speaking nation, it is an official language used in schools, universities and government institutions. It is no wonder why major companies in the U.S. and U.K. outsource their call centre operations here in Cebu.

I went to this place called I.T. Park, and it is surrounded by many restaurants, coffee shops, banks and a lot of Philippines outsourcing companies. It is really a nice place to visit and a good working environment as well. The day may be over but the night has just begun as I witnessed Cebu city’s night life. For party people, I’m sure you’ll never get bored as it has lots of nice bars to hang out and entertainment here in Cebu. And the best part of my trip, the beach. I didn’t have to travel that far just to get to the beach; it has a lot of beautiful white sand beaches that are very close to the city. So what else could I ask for, a city and a beach. And now, I could say that Cebu is not just a destination for me, I considered it as my home already.

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Call Center Agent Shows Good Impression at Work

Making a good impression at work is critical to your success. It doesn’t mean that you just wanted to get promoted but your just making assessments of your typical behavior or the type of person that you are. This impression often turns into a long-term perceptions and reputations as a Philippines call center agent. Here are some simple ways.
Use Proper Office Etiquette. Using good manners will help you make a good impression with your superiors and also your co-workers. Office etiquette includes everything from the proper way to use email to knowing when, where, and how to use your cell phone while at work.


Have a Positive Attitude. Let your enthusiasm for being part of the team and the organization show to everyone you interact with. And always leave non-work problems at home.


Be on time. We all have the same amount of time, 24 hours in a day and 7 days in a week and it seems that it is valuable to us. Punctuality is essential in gaining respect from the company and coworkers as well.


Dress Appropriately. Make a good impression at work by wearing the right clothes. You should dress the right way for the “role you are playing.” If you desire to be a leader at work, dress like one.


Show Team Spirit. Working together as one will always lead to a common goal that is success.


Avoid Office Politics and Gossip. It can only poison your opinions of your colleagues and influence your judgment to others.

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Call Centers in the Philippines: Fruits of Labor

There was certainly a need for me to have a job after I graduated from college. I had done well in school but the time I spent there was much time spent not working. Many of my friends had more time to work while in school than I so I was going to get the best job now to catch up. I applied in different companies in Cebu,Philippines. There is a lot of growth in Cebu and I was hoping I could take advantage. All the advertisements that needed someone for the vacant or needed job, I applied for.

There were many opening is restaurants and service jobs but also many in the BPO and outsourcing area as well. I heard that the call center jobs were really the best paying for recent graduates and i focused on those first of all. In fact, after really looking around the call centers have a lot of openings. Inbound call center agents for customer service accounts. Outbound call center agents to focus on telemarketing and sales calls.

I got a call and applied to an inbound call center. Lucky to say that I got hired and was given the opportunity to be part of the company. I’m thankful that I was picked from the bunch of applicants who applied for work that day. I think my studying really helped because the test we all had to take was fairly long and involved understanding lots of the subtleties of the English language.

At first, it was a challenge to show what I can do and to prove everyone that I could do it. I was excited at that time to receive my first salary. I even had mixed emotions at that time, wondering what to do with my first salary. Should I reward myself with something special or just to save my money in the bank. I can still feel the excitement when I received the money in my hands. I rewarded myself with some new shoes that I was dreaming of. The good thing about it was that I still had enough left over after my expenses to save some money in my bank account. I even treated my mother to a fine restaurant back then. I’m grateful that I was given the chance to work the call center industry and learn a trade that can pay my bills.

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BPO in the Philippines

The Rise of Philippines BPO

For the past years, one of the major problems of the Philippines is unemployment. In 2006, the government identified some key employment-generating sectors to allow the corresponding skills of the country’s human resources. One of the key sectors that have been identified is the “cyberservices”, which is linked to business process outsourcing. The Philippines BPO industry has seen a huge potential in generating employment and will create a great impact in our economy.

While India is recognized as the leading global outsourcing destination, the BPO industry in the Philippines has strongly grown to become one of the major providers in Asia and serving primarily companies in the US and Europe. It is no doubt that the Philippines can do well in this competitive world of outsourcing, with the country’s low labor costs, presence of reliable technology and availability of college graduates who posses high level of English and IT skills. Furthermore, Philippines call center agents are easy to train and have a strong work ethic. They are naturally hospitable and service-oriented; these are the qualities that are desirable in offshore call centers. And now, with more than seven hundred call centers in the Philippines, it has been tagged as the “Sunshine Industry” by the government because of its enormous expansion and is considered as one of the fastest growing segment within the economy. Being a part of this industry, all I can say is that it has saved our country from the crisis; it has saved us from being jobless.

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Call Center Agent Relocates

If you will ask most people that live here, they would rather stay in Manila than any
other places in the Philippines. It must be that since Manila is a very industrialized city and people think
that they can find everything here, like the perfect job, home, nice malls and many Philippines call center
that provide good opportunities. They didn’t know that there’s this province that has more than what
Manila could offer, which is Cebu.


Cebu is one of the most historical places here in the Philippines. Its capital, Cebu City is considered
as the oldest city in the country yet very developed as well. Being the “Queen City of the South” and
the “Seat of Christianity” in the Philippines, Cebu has a rich historic past. As I could remember in my
Social Studies, how the explorer Ferdinand Magellan had reached Cebu’s shore and has spread
Christianity; and his battle against Lapu-Lapu and the rest still remains as an important aspect of the
Philippines culture.


I had a chance to visit Cebu, and the only thing that I could say is I love to stay here.
From the Mactan International Airport, I was really amazed already because it’s huge as it also serves
direct flights to some Asian countries. On my way to the city, I passed by this very highly structured
bridge, the Mactan-Cebu Bridge. But there’s still the old bridge, meaning to say that they still preserved
what is historic for them.

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