Philippine Call Center: Dealing with Difficult People at Work

March 17th, 2012

When you start working in Philippine call center or any establishments, have you ever felt intimidated by your co-workers? Actually, this is just a normal thing that happens to anybody whenever they find a new job. It’s a fact that finding a new job is difficult but what might be even more difficult is figuring out how to get used to the new environment that they are working in. Dealing with difficult people is one of the most challenging aspects in workplaces. It may also be a very emotional issue that every time you become upset, in despair, angry, or hurt due to the untoward behavior of a coworker, there becomes a moment in which you feel like giving up at work.


Engage in communication.  Effective communication is always important. Many times, an argument will develop because of communication breakdowns. When someone is talking, listen carefully and make sure you understand that person’s point before you respond. Likewise, make sure the other person understands your own point.


Recognize and respect qualities. Keep in mind that all employees are valuable assets in the business community whatever they are like. Each one has an important role to play.


Use a learning mindset approach.  Approach each interaction with an open mind—avoid making decisions or predictions before you start. Really listen to what the other person has to say and remain open to their viewpoint. When people feel your support, they will be more willing to work with you.


Don’t be a difficult person yourself.  It is easy to identify someone else being difficult. But, how many times do you look in the mirror and acknowledge that you are the one being difficult. Know thyself and recognize what triggers your own responses.



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