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On Christmas Eve here in the Philippines, it is a night without sleep and a continuous celebration moving right into Christmas Day. The Noche Buena is very much like an open house celebration. Family, friends, relatives, and neighbors drop by to wish every family member “Maligayang Pasko” or Merry Christmas. Food is in abundance, often served in buffet style. There are also plenty of beer, wine, and liquor, which make the celebration of Christmas indeed intoxicating. In other words, Christmas Eve is a very special occasion for Filipinos to spend time with families and friends.
But for those who are obliged to work during this day, it isn’t really a big deal at all. For companies that operate 24/7 like hotels, airlines, cruise ships, restaurants, hospitals and Philippines call center, I’m sure that its usual to their employees to work during Christmas Eve. Regardless of the fact that employees receive extra compensation on that day, it is also one of the greatest opportunities for some companies to earn more income. This is the time wherein most hotels are fully booked; airlines are fully booked as well because of holiday trips and restaurants are busy catering to dinner reservations. For Philippines telemarketing, it is the best time to launch new products and services, to market such products and to perform outbound campaigns.
Christmas season is also a time to earn more income but no matter how hectic this holiday is, for everyone, this is the day that should be remembered and cherished.
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Santa Claus is very well known across the globe as a jolly fat bearded man sporting a red suit trimmed with white fur. On Christmas Eve, Santa Claus enters the home of good children, usually through the chimney, bearing gifts of toys that his elves have been busy making all year long. Every child always makes a letter to him about their Christmas wishes. But come to think of it, it’s already 2010, what if Santa Claus has his own call centre?
If Santa Claus has a contact center, it will be easy for everyone to get in touch with him. His inbound call center agents will always be available to answer every inquiry. I’m sure that he will have the best VOIP phone service and PBX phone system as well. Since he doesn’t have to sell anything, he will still have telemarketing agents for charity fundraising, definitely Santa Claus loves to help those who are in need. On the other hand, his BPO call center will have the skilled web developers and programmers for his website. He will have a very nice blog site wherein everybody is free to make comments. With so many things to do, he will also have a virtual assistant for his appointments and email responses.
As it gets closer to Christmas, Santa gets busier and busier but if he has a call center, there will be no problem at all, Santa will always be glad to hear from children all over the world and make them happy on Christmas Day.
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Being an agent of the Philippines BPO, it is very important for you to be able to socialize and communicate well with other people especially that you are talking not just the people around you but the people overseas with different language and culture. But what if you have low self esteem? Most probably, you will have a poor self opinion and this will greatly affect your performance at work. So it is very important to feel positive about yourself because every individual is unique and you have something that others don’t have. There are a lot of reasons to feel good about yourself.
Be grateful for what you have. Learn to appreciate and love what you have now before looking for new things that you think will make you happy.
Remember your achievements even the small ones. Everybody has done wonderful things in their life and you are no exception.
Know what you want. Learn who you are and seek for important things that contribute to your personal growth.
Be true to yourself. You don’t have to pretend to be somebody else just to fit in, as long as you’re true to yourself, people will like you for who you are.
Make room for self-development. Learning is an endless process. Setting aside time each day to work on personal growth is something that will make you so much better and competitive enough.
In our world today, it is very important to have self-esteem to be on the right track. If you don’t have this, then you will probably lose your way in achieving your goals in life.
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Being a father is really hard. I know it’s the biggest responsibility that anybody could have. People expect a lot from me as a father. At first, it wasn’t easy for me to adapt in this kind of life but when I think of my children, it drives me to give only the best for them.
Having three kids really mean a lot. It makes me think on how I will raise them since my life now is far different from the life I’m used to. Before, my life has no direction, I was always with my friends, hitting the bars and partying all night. Until I realized it wasn’t good. Despite the fact that I wasn’t saving any money, I wasn’t also earning respect from myself as a father. And so, I changed my lifestyle as I became a part of the Philippines BPO industry. I’m earning more than the minimum salary. It may not be that much for three kids but
I’m sure it’s quite enough to provide their daily needs. Well, if before I could stay up all night at bars, same in my night-shift job but it’s worthy. And when I get home, I always make sure that I spend time with my kids. I don’t even mind the pressure at work, instead it challenges me to do better and better each day. This is the best thing that has ever happened to me because not only I’m having fun with my job but I’m also proving myself and the people around me that I’m a responsible father.
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Calling customers could be very critical in such a way that outbound call center agents need to establish a good first impression. Remember you are dealing with customers over the phone. They didn’t know and see you, so for them to make a transaction with you; they should trust and believe in you first.
Being a part of the Philippines Telemarketing team, your goal is to acquire potential customers, thus boost the company’s sales. In order for you do this, you have to know everything about your product or services, and you need to be prepared on frequently asked questions as well. You must deliver all the valuable information of the products and emphasize all the benefits. Know your prospective clients by researching; it is the best key to generate leads and to know all the needed details in pitching your prospective customers. Communication skills are very important also in establishing the company’s professionalism and credibility. You have to keep in mind that communication is a two way process and doesn’t just stop by giving the customers the information but also listening and knowing what they need. Use the customers’ name to get their attention and establish a rapport for it is an effective tool in having repeat customers. But you need to have control of the conversation and should avoid unnecessary information. Learn how to anticipate their needs and be sincere about it. Make customers feel important and appreciated. Remember that customers are the most important asset of a business and without them, a company will not exist.
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One thing is that you don’t have to put the entire load on your shoulder; you can hire a house helper. She can clean the house, cook breakfast, do the laundry, go to the market and look after your kids while you’re resting. These are some tasks that are very time consuming but it doesn’t mean that you will let her do everything as well as your responsibilities as a mom. As long as you show your family that you find little ways to make them feel that they’re important, I’m sure there will be no problem at all. And one more advice, don’t forget about yourself. Find time to reward yourself for working like a massage, a spa or dinner with your husband. Always make sure that you stay healthy as well or else these things won’t make sense. Having at least eight hour sleep, proper diet and taking vitamins and supplements will surely help.
In today’s economy, I understand that both parents need to work in order to support the family’s needs and to gain self-respect as well. The reality is that we can’t get everything that we wanted in just a blink of an eye. We need to work hard for it. Working in a call center seems to be a tough job but it doesn’t mean that you have to sacrifice time with your family. I guess this is much better than working abroad for like two or three years, not seeing your family and not spending precious time with them.
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Working on a night shift in a call center is really hard especially if you have a family. You may think that you won’t be able to spend time with them and to perform your responsibility. Well, it’s really hard but there’s no way that you can’t do such things. It only takes some discipline and time management. As a working mom in Philippines BPO, my shift is at 9 o’clock in the evening until 6 o’clock in the morning. So what do I do to perform my duty as a mom and an agent? Here’s my daily itinerary.
0630H arrives home and sometimes prepares breakfast for the family
0700H eats breakfast with the family before they leave for work and school
0730H cooks lunch
0830H takes a nap for four hours
1230H eats lunch with my son coming from school
1300H helps and teaches my son with his homework
1400H takes another four to five hour nap
1830H prepares for work
1900H dinner with the family (having conversation with husband about his day)
2000H leaves for work
And during Sunday, I make sure that I spend quality time with the family by having a special lunch with some relatives or going out to the mall. Well, basically here’s my daily itinerary. It seems hard at first but if you get used to it, you’ll find it very easy. I guess it also depends on your way of living.
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As I reached Cebu City, it felt like I’m still in Manila. I had lunch at Ayala mall that was really great. There were so many nice restaurants, casual dining or fine dining, you would find everything but the difference was the hospitality of the Cebuanos, greeting you with a warmth smile and speaking their language with pride. But in English, they speak it very well. Definitely, being the 3rd English speaking nation, it is an official language used in schools, universities and government institutions. It is no wonder why major companies in the U.S. and U.K. outsource their call centre operations here in Cebu.
I went to this place called I.T. Park, and it is surrounded by many restaurants, coffee shops, banks and a lot of Philippines outsourcing companies. It is really a nice place to visit and a good working environment as well. The day may be over but the night has just begun as I witnessed Cebu city’s night life. For party people, I’m sure you’ll never get bored as it has lots of nice bars to hang out and entertainment here in Cebu. And the best part of my trip, the beach. I didn’t have to travel that far just to get to the beach; it has a lot of beautiful white sand beaches that are very close to the city. So what else could I ask for, a city and a beach. And now, I could say that Cebu is not just a destination for me, I considered it as my home already.
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I can remember this trip I took to Bohol, Philippines a few years ago and how much fun we had with many of my workmates from my job as an inbound call center agent. I had been working with these people for only a few months but everyone was really nice and we all had a little extra money. So we decided to make a little group tip to the next island over from Cebu and see the world’s smallest monkey.
I was so interested that I even did a little research which says the Tarsier is actually not a monkey at all. Well to many Filipinos, they would agree and say that it is actually a monster. When we got to the area to view the tarsier I met one of those who think that the tarsier is dangerous and it was something to see. There was this funny incident because a kid was shouting screaming at the top of his lungs and saying “no monster.” My initial reaction was “what the heck is that kid afraid of” I mean, its a tarsier, as far as I know they have never killed anyone or eaten any little kids. But I guess I probably didn’t know any better when I was young either. And not everyone has the opportunity to look up tarsier on Wikipedia to see what these little guys are all about.
So I can’t blame her. I guess she was just kid same as me before and she has fear over things that she is not familiar with. Children see things differently in one child’s eyes the tarsier may be gentle but to that little girl this was the worst monster. I hope her parents walked her through it and showed her that the tarsier is not to be feared. But it was going to take a while. Now that I am back at my BPO office I think about that girl and wish I could send her a nice article about the tarsier.
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A few years ago, May 7, 2003 exactly 3pm when we arrived in Bohol, Philippines. It was my first time to be in on this tropical island and it was a little vacation from my job as a telemarketing agent at a call center. The place was nice the people are nice too, and the food was great. The main reason I was there was to witness the creature which they called “Tarsier”. When I first heard about it, I never bothered to care or get excited to see one. But now here I was stating at the little creature and it changed my view.
Mixed reaction is what I witnessed from both young and old. I can see them smiling, taking picture of this so called “Tarsier.” Then I saw the “tarsier”. So it is true what other people say that this is a special creature that we as Filipinos need to care for. It reminded me of a kid… small gentle and innocent.
The whole experience was really great for me not just because I got to ses one of the treasures of the Philippines but also because the people were nice, the food was great and the island of Bohol is beautiful. I don’t know the exact word to describe it. But it’s all worth it. It made me realize that simple things can be so meaningful and so many other people don’t realize it. The Tarsier, for example, makes other people happy and smile which can be priceless. On that point, it made me realize that small things can still make a big impact on peoples lives. This little creature bought out the best in the people and hopefully they will go back to their customer service and call center jobs and be that much happier from spending time with one of the smallest primates in the world.