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Philippine Call Center Blog

A Positive Approach to Call Center Stress

Center in the Philippines - Call center stress

Stress indeed has been regarded as a major threat to call centers in the Philippines. The cost of workplace stress is a serious matter in a company. How do inbound and telemarketing agents react to increased job stress? They are more likely to use sick time, have low morale and experience interpersonal conflict on the job, and this stress leads to decreased productivity, increased injuries, accidents and even workplace bullying and violence.

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Call Center in the Philippines: Principles of Leadership Coaching

Center in the Philippines - Leadership

Leadership qualities in professionals at all levels of the management hierarchy play a key role in success of Philippine call centers. It is not something with which you are born, it is not inherited–it is something you decide to do. Leaders are those who are bold enough to make a decision when they are faced with a defining moment. To build a successful business, you have to be a leader and being a leader implies you must be a coach. Leadership coaching therefore; is the art and science of helping individuals to develop the necessary traits and skills required to become a good leader.

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Importance of Self-Care in a Hectic World of Call Center

Beautiful woman having massage.

Many Philippine call center transactions are doomed from the outset as the agents are just as stressed as the people calling to complain. If you have ever worked as a customer service representative, then you know that stress simply comes with the job. In addition to that, inbound call center agents usually encounter pressure from working schedules, company policies and procedures and quotas. Well, it is simply the nature of the business

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