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Customer Support

5 Tips to Improve Customer Loyalty and Retention

improve customer loyalty

In today’s ever-competitive business environment, it’s imperative for every business owner to build sound strategies that positively impact customer loyalty and retention. To do this, special emphasis needs to be placed on great customer service. Why? For starters, a 2009…

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HIPAA Compliant Call Center

hipaa compliant call center

If your organization handles patient healthcare information, your staff and your back-office support need to know how to keep that information safe and secure. The HIPAA privacy, security and notification rules can seem complex. Ensuring that your back-office support is…

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