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Call Center Operations

5 Tips to Improve Customer Loyalty and Retention

improve customer loyalty

In today’s ever-competitive business environment, it’s imperative for every business owner to build sound strategies that positively impact customer loyalty and retention. To do this, special emphasis needs to be placed on great customer service. Why? For starters, a 2009…

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Four Reasons Why Contact Centers Need to Have a Positive Work Culture

Contact Centers

  Do you ever wonder how customer-oriented call centers continue to maintain excellence in providing quality service? Three words: Positive Work Culture. Merriam Webster defines culture as a shared set of values, beliefs, practices, and goals within an organization. Simply…

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