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Call Center Operations

Four Reasons Why Contact Centers Need to Have a Positive Work Culture

Contact Centers

  Do you ever wonder how customer-oriented call centers continue to maintain excellence in providing quality service? Three words: Positive Work Culture. Merriam Webster defines culture as a shared set of values, beliefs, practices, and goals within an organization. Simply…

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Call Center in the Philippines: Green Office Tips

Call center - Executive Boutiuqe

Many Philippine call centers talk about social responsibility but how many of them actually understand that? Unfortunately, when it comes to deciding profits and the environment, the last is often loses. But, despite this, a few call centers in the Philippines are proving that eco-friendliness and profitability do go hand in hand. Going green at the office can be very effective in demonstrating practical benefits of being environmentally friendly as well as saving business money.

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