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Business Process Outsourcing

How to Train Your Newly Hired Customer Service Agents to be More Engaging

newly_hired_customer_service_agents

Whether you’re running a product or a service-based business, living up to your customers’ expectations is a must if you want to succeed. What makes this tricky, however, is the fact that your customers aren’t just looking for a solution…

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5 Tips to Improve Customer Loyalty and Retention

improve customer loyalty

In today’s ever-competitive business environment, it’s imperative for every business owner to build sound strategies that positively impact customer loyalty and retention. To do this, special emphasis needs to be placed on great customer service. Why? For starters, a 2009…

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Four Reasons Why Contact Centers Need to Have a Positive Work Culture

Contact Centers

  Do you ever wonder how customer-oriented call centers continue to maintain excellence in providing quality service? Three words: Positive Work Culture. Merriam Webster defines culture as a shared set of values, beliefs, practices, and goals within an organization. Simply…

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