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612-8015-5330The Philippine contact center is known for compensating inbound call center agents and outbound call center agents a hefty amount compared to other industries which is why many of these Philippine call center agents live a lifestyle that involves a lot of shopping, bills, eating out and what not. Because of this way of life, [...]
EB Blog
Ways on how a Philippine call center agent can save money
June 20th, 2012-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
Reasons to take your Philippine call center job seriously
May 30th, 2012Being an outbound call center agent is one of the most sought after positions in the Philippine BPO industry as well as being an inbound call center agent. Although the attrition rate is reportedly said to be high, the number of applicants who apply for a Philippine call center job has never declined. On [...]
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How to become a green establishment
May 23rd, 2012These days, many Philippine call center offices and businesses are already eager to create environmentally sound and safe work places to make it better for the employees and the environment. There are just so many ways to become a green call center and it won’t even cost you extra. Here are a few tips on [...]
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Customer Service 101
May 16th, 2012Good customer service is the foundation of any business such as Philippine contact center. In today’s world, business competition is harder than ever and consumers are willing to spend more in exchange for excellent customer service. Most businesses realize the importance of being committed to customer service that’s why they outsource and make use of [...]
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Philippine BPO: Positivity to Relieve Stress at Work
April 25th, 2012The Philippines is the acknowledged global leader in the BPO industry, a fact attributed to Filipinos possessing the qualities needed to deal with a job as demanding as being an inbound call center agent or outbound call center agent. Frequently, Philippine call center employees experience role stress as a result of the conflicting demands of the company, supervisors, and [...]
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Defining success in the Philippine Call Center
April 25th, 2012How do you define success? Success means different things to different people. For some, monetary reward is a measure of success; it only seems to be credited if one’s efforts have generated wealth. But for others, it’s a journey. They’re designing a life that both reaches the destination and enjoys the trip. Meaning to say, [...]
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Setting your goals in a Philippine Call Center environment
April 12th, 2012Do you remember the days when you were still in school? And your parents used to ask you, “what do you want to be when you grow up?” you may have mentioned several profession titles like being a lawyer, a teacher, a hotelier, an engineer or even a doctor. But these days, there are more [...]
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Philippine BPO: Meeting the Challenges of Non-Voice Sectors
March 29th, 2012It was the year 1992 when the first Business Process Outsourcing was first introduced in the Philippines. From then on, a lot of call center companies have grown on major cities in the Philippines. The BPO in Philippines was even named “Sunshine Industry” because of the rampant establishment of BPO firms in this country. And now, [...]
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Philippine Call Center: Dealing with Difficult People at Work
March 17th, 2012When you start working in Philippine call center or any establishments, have you ever felt intimidated by your co-workers? Actually, this is just a normal thing that happens to anybody whenever they find a new job. It’s a fact that finding a new job is difficult but what might be even more difficult is figuring [...]
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Outbound Call Center: Basics of Telemarketing
March 5th, 2012Because of high competition in the global market, organizations around the world are looking for more cost effective way to reach their customers. It is a way to link the efficiency of automation to the real marketing needs of highly competitive business world. Telemarketing is the systematic use of the telephone by trained people to [...]
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