GIVE YOUR CUSTOMERS THE EXPERIENCE THEY EXPECT
Your company takes great pride in how you treat your customers. At Executive Boutique we share the same feelings and can help you provide exceptional customer service, order taking and help desk support to your clients. Our inbound call center agents have experience and expertise making customers happy all over the world. We work with traditional and online retail companies in the US, UK and Australia to take customer orders and provide product support. Whether you are communicating with your customers via voice, email or chat we have the experience and talent to provide the best in class customer support your customers deserve. We can integrate with your system, or host your calls on the world’s largest and most trusted cloud-based call center platform. It’s the same technology used by numerous fortune 500 companies so you never have to worry about missing a call. See below for further details about cutting edge technology.
We can customize our Philippines call center services to fit your organization. Let us help you design a program to optimize conversion, increase sales, and create a positive experience that leads to loyal and repeat customers. Every member of your inbound customer support team understands their importance to supporting your acquisition and retention initiatives. Our highly trained Philippines call center agents treat your customers with the care and attention you would expect from one of your own employees.
- Order Taking and Order Processing
- Customer Service/Support
- Conference and Event Registration
- Customer Retention
- Schedule Appointments and Bookings
- Help Desk
- Directory Assistance
- Technical Support
- 1-800 Toll Free Services
- Billing Enquiries
- Call Overflow
Executive Boutique is the cost-effective answer to expanding your company’s customer service and telephone order taking. Our experienced inbound agents have the “soft touch” required by all of our customers. We offer small and midsized businesses the same high-quality inbound call center solutions that the big names enjoy. But, unlike at the big centers, you’ll never feel lost with us.
Executive Boutique call center agents are college educated and hand-selected to match your customer service program requirements. We can arrange for daytime, overnight, or 24/7 coverage. We offer more value, more sales, and more service.
CUTTING EDGE CALL CENTER TECHNOLOGY
ACD – Automated Call Distribution
EB Call Center’s Automated Call Distribution (ACD) services will provide a consistent experience for your callers and prioritize your inbound call traffic. With ACD queues and skills-based-routing you will be able to prioritize all your calls and make sure they are handled efficiently. Each queue may handle calls differently allowing you to treat specific callers to unique messaging, routing and queue events through the life-cycle of the call.
IVR – Interactive Voice Response
Our IVR can connect phone callers through voice or touch tone commands with a computer database. It can accept a question, access the company’s database and provide a caller with the information they are seeking. It can also take information from the caller, convert it to data and input that data into a database.
The IVR has many uses from simple telephone call routing to delivering critical information and real time information.
Cloud routing allows you to route calls to multiple distributed contact centers or locations or assigned to secondary queues such as IVR or specialized ACD skill groups. Cloud routing allows for the control of volume spikes, load balancing, call distribution and business continuity challenges.