Reliable High Quality Technical Support Services
Many companies are opting to outsource help desk and technical support services in the face of the increasing cost of hiring, training, and managing an in-house support department. This allows for operational efficiency and the ability to quickly ramp up with better quality staff than may otherwise be affordable of available locally.
With our cutting edge technology and experienced management and staff, we can deliver reliable high-quality technical support outsource services to supplement or replace your in-house team. Let your team focus on maximizing your business operations without reducing the quality of support your customers have come to expect.
We can assemble a dedicated team of technical specialists that are trained to handle your hardware, software or mobile applications. All tech support agents have studied computer science and/or programming in college and have experience working on behalf of some of the largest technology companies in the world.
Our customized technical support packages are built to meet your needs and to scale with your growing business.
Examples of our Tech Support Service:
- Tech Support for Software and Mobile Applications
- Help Desk Support for Home Computer Users
- Website Navigational Assistance
- Software Setup and Installation
- Software Troubleshooting & Diagnostics
- Software and Application Training
Key Features and Benefits:
- Dramatically reduce your overhead
- Increase performance and response time
- Better qualified dedicated staff
- 24/7 support for your customers
- Fast ramp up time
- Cutting edge cloud based technology with no upfront cost
Our Recruiting Process:
We handle all of the tech support recruiting and screening based on your criteria and then allow you to interview and personally select candidates that have exactly the training and experience your company is looking for. All candidates have computer degrees and many have worked on behalf of for some of the largest technology companies.
Our Technology Platform:
Our flexible environment allows us to either integrate into your current platform or you can choose to take advantage of our cutting edge cloud-based platform that includes:
- ACD – Automatic Call Distribution to queues and skills-based-routing
- IVR – Interactive Voice Recordings can interact with callers through voice or touch tone commands while accessing computer database. Our IVR can be set up for simple telephone call routing to delivering critical information on a real time basis.
- Cloud Routing – Cloud routing allows you to route calls to multiple distributed contact centers or locations or assigned to secondary queues such as IVR or specialized ACD skill groups.
- CRM Integration – Our system seamlessly integrate with most popular CRM including Salesforce.