Your Call Center outsourcing Partner in the Philippines
In order to remain competitive in the current global economy, you can outsource services to a call center you trust. Executive Boutique provides contact center, back-office and business process outsourcing services that help companies elevate their performance, streamline operations, and achieve substantial savings on their overhead and operating expenses.
With access to a highly-skilled pool of talents and by leveraging the latest technologies and multidisciplinary strategies, Executive Boutique Call Center is able to deliver results that are fast, accurate, and of exceptional quality at a fraction of the cost.
Executive Boutique is an American and Australian-Owned Call Center Outsourcing Service and BPO Provider in the Philippines.
Being based in the Philippines gives Executive Boutique Call Center the edge in hiring talent with a mastery of the English language. English is one of the official languages of the country, with all schools and universities teaching American English pronunciation and usage.
By hiring Executive Boutique Call Center, your company will have immediate access to a top Call Center Outsourcing provider with an extensive experience in recruiting and training highly-educated individuals. Our team at Executive Boutique is composed of college-educated, performance-driven agents who receive continuous training to ensure top-notch professional work in any project. For companies requiring credit card processing, we have gone through an extensive PCI DSS certification audit and inspection by a US based computer security company. For companies working with Private Health Information, Executive Boutique is in full compliance with all HIPAA requirements.
In the current market landscape, it takes more than a good product or service to satisfy customers. Excellent customer support that goes above and beyond expectations to solve concerns not only leaves customers fulfilled but can inspire loyalty to your brand.
Executive Boutique Call Center’s inbound agents have the training, experience, and initiative to provide:
Find out more about how outsourcing your customer service can help your business.
Good communication lies at the heart of business growth. Outbound calls power lead generation, appointment setting, appointment confirmation, marketing, data verification, market research, and more, making the service valuable for businesses of any size and industry.
Executive Boutique Call Center leverages its pool of top talent and uses on-site monitoring and other technologies to deliver:
Back-office operations are necessary for every business to function smoothly. From routine tasks like data entry and claims filing to more specialized work that requires specific expertise, business process outsourcing ensures that each job gets done better, faster, and at a fraction of the cost.
Executive Boutique Call Center’s experienced management, skilled agents, and state-of-the-art technology allow your business to:
Assisting customers with technical issues is a key part of ensuring that they are satisfied. With the right team, outsourcing technical support ensures that customer needs are addressed by highly-qualified specialist staff. Let our outsourcing team take care of your tech support so you can then focus on expanding your business and pursuing growth opportunities while remaining cost-effective.
With Executive Boutique Call Center’s tech support team and best practices, your business can:
As an offshore call center, we hold ourselves to the highest standards. Our agents demonstrate excellent English writing skills and speak English with a neutral accent. This allows for smoother communication and an overall improved customer experience.
VIDEO OF OUR OFFICE AND STAFF
Executive Boutique is an American and Australian owned and managed outsourcing firm that operates a main call center and business outsourcing facility in Cebu City, Philippines. Meet our team of college educated call center agents with experience in telemarketing, customer…
If you are considering outsourcing any work involving credit card data to a call center, it is critical that you ensure that your outsource call center partner has an official PCI DSS Attestation of Compliance Certification from a reputable computer security company. Executive Boutique Call Center outsource service goes through an annual PCI certification audit and has extensive training in the various requirements under the Payment Card Industry Data Security Standard.
We ensure that our process—including our IT infrastructure, networks, and staff—embodies the best practices of data security, making us a PCI-compliant call center outsourcing partner.
If you are a healthcare company looking to outsource any aspect of your services that involves private health information, then working with us will ensure that all of your outsourced services will be HIPAA-compliant. Executive Boutique Call Center has implemented all required physical, technical, and administrative safeguards to protect private healthcare information from being compromised. All data is encrypted and transmitted through a secure cloud-based network, with only HIPAA-trained agents allowed to access them.
If you are searching for a trustworthy technology service provider, you can rest assured that our information systems here at Executive Boutique Call Center are SOC 2-certified. Developed by the AICPA and conducted by a computer security company, a System and Organization Controls (SOC) 2 report determines that an organization’s IT systems and controls handle customer data with security, availability, processing integrity, confidentiality, and privacy. We minimize your exposure to all manner of cybersecurity threats by operating in line with today’s stringent cloud
BPO Industry in the Philippines
The Philippines accounts for approximately 10-15% of the global BPO market.
With its upward trend, the Philippine IT-BPO industry is expected to continue growing revenues between 8-13% annually.
Outsourcing customer services in the Philippines yields an average cost savings of 70%.
According to the latest Tholons Global Innovation Index, the Philippines ranked 18th in the Top 50 Digital Nations.
The Philippines ranked 2nd highest in Asia in terms of English proficiency (behind only Singapore).