Your Call Center outsourcing Partner in the Philippines

In order to remain competitive in the current global economy, you can outsource services to a call center you trust. Executive Boutique provides contact center, back-office and business process outsourcing services that help companies elevate their performance, streamline operations, and achieve substantial savings on their overhead and operating expenses.

With access to a highly-skilled pool of talents and by leveraging the latest technologies and multidisciplinary strategies, Executive Boutique Call Center is able to deliver results that are fast, accurate, and of exceptional quality at a fraction of the cost.

Executive Boutique is an American and Australian-Owned Call Center Outsourcing Service and BPO Provider in the Philippines.

Being based in the Philippines gives Executive Boutique Call Center the edge in hiring talent with a mastery of the English language. English is one of the official languages of the country, with all schools and universities teaching American English pronunciation and usage.

By hiring Executive Boutique Call Center, your company will have immediate access to a top Call Center Outsourcing provider with an extensive experience in recruiting and training highly-educated individuals. Our team at Executive Boutique is composed of college-educated, performance-driven agents who receive continuous training to ensure top-notch professional work in any project. For companies requiring credit card processing, we have gone through an extensive PCI DSS certification audit and inspection by a US based computer security company. For companies working with Private Health Information, Executive Boutique is in full compliance with all HIPAA requirements.

SERVICES

In the current market landscape, it takes more than a good product or service to satisfy customers. Excellent customer support that goes above and beyond expectations to solve concerns not only leaves customers fulfilled but can inspire loyalty to your brand.

Executive Boutique Call Center’s inbound agents have the training, experience, and initiative to provide:

Find out more about how outsourcing your customer service can help your business.

Good communication lies at the heart of business growth. Outbound calls power lead generation, appointment setting, appointment confirmation, marketing, data verification, market research, and more, making the service valuable for businesses of any size and industry.

Executive Boutique Call Center leverages its pool of top talent and uses on-site monitoring and other technologies to deliver:

Find out more about how outsourcing your outbound calls can help your business.

Back-office operations are necessary for every business to function smoothly. From routine tasks like data entry and claims filing to more specialized work that requires specific expertise, business process outsourcing ensures that each job gets done better, faster, and at a fraction of the cost.

Executive Boutique Call Center’s experienced management, skilled agents, and state-of-the-art technology allow your business to:

Find out more about how outsourcing your business processes and back-office work can help your business.

Assisting customers with technical issues is a key part of ensuring that they are satisfied. With the right team, outsourcing technical support ensures that customer needs are addressed by highly-qualified specialist staff. Let our outsourcing team take care of your tech support so you can then focus on expanding your business and pursuing growth opportunities while remaining cost-effective.

With Executive Boutique Call Center’s tech support team and best practices, your business can:

Find out more about how outsourcing your tech support can help your business.

Executive Boutique Call Center agents are handpicked through our signature screening process that only accepts top talent who are driven and motivated in their line of work.

As an offshore call center, we hold ourselves to the highest standards. Our agents demonstrate excellent English writing skills and speak English with a neutral accent. This allows for smoother communication and an overall improved customer experience.

ASK YOUR POTENTIAL OFFSHORE CALL CENTER PARTNER THESE QUESTIONS!

Outsourcing important business functions is not an easy decision to make. Before you outsource services to a call center, ask the right questions to ensure that they meet your needs and requirements

VIDEO OF OUR OFFICE AND STAFF

Executive Boutique is an American and Australian owned and managed outsourcing firm that operates a main call center and business outsourcing facility in Cebu City, Philippines. Meet our team of college educated call center agents with experience in telemarketing, customer…

If you are considering outsourcing any work involving credit card data to a call center, it is critical that you ensure that your outsource call center partner has an official PCI DSS Attestation of Compliance Certification from a reputable computer security company. Executive Boutique Call Center outsource service goes through an annual PCI certification audit and has extensive training in the various requirements under the Payment Card Industry Data Security Standard.

We ensure that our process—including our IT infrastructure, networks, and staff—embodies the best practices of data security, making us a PCI-compliant call center outsourcing partner.

If you are a healthcare company looking to outsource any aspect of your services that involves private health information, then working with us will ensure that all of your outsourced services will be HIPAA-compliant. Executive Boutique Call Center has implemented all required physical, technical, and administrative safeguards to protect private healthcare information from being compromised. All data is encrypted and transmitted through a secure cloud-based network, with only HIPAA-trained agents allowed to access them.

If you are searching for a trustworthy technology service provider, you can rest assured that our information systems here at Executive Boutique Call Center are SOC 2-certified. Developed by the AICPA and conducted by a computer security company, a System and Organization Controls (SOC) 2 report determines that an organization’s IT systems and controls handle customer data with security, availability, processing integrity, confidentiality, and privacy. We minimize your exposure to all manner of cybersecurity threats by operating in line with today’s stringent cloud
requirements.

BPO Industry in the Philippines

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The Philippines accounts for approximately 10-15% of the global BPO market.

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With its upward trend, the Philippine IT-BPO industry is expected to continue growing revenues between 8-13% annually.

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Outsourcing customer services in the Philippines yields an average cost savings of 70%.

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According to the latest Tholons Global Innovation Index, the Philippines ranked 18th in the Top 50 Digital Nations.

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The Philippines ranked 2nd highest in Asia in terms of English proficiency (behind only Singapore).

TESTIMONIALS

“Our sales margins are slim and we were having a hard time building a reliable in-house sales team. We started working with EB to do live transfers of interested prospects for our in-house team to close them. In a very short time we started training the EB “fronters” to close for us at a small fraction of the amount we paid our in-house team. We have since moved almost all of our sales to EB and have seen a big bump in our bottom line.”
Director of Marketing for Work-From-Home Education Program, Salt Lake City, UT
“Our marketing relies heavily on weekly emails to our customer base. We had a database of over 23,000 potential customers that we had built up over the years though we suspected that a portion were out of business or the primary point of contact had changed. We were concerned about getting email SPAM complaints and really knew that we needed to do a major update of our list. We didn’t have the internal manpower to call each company and update their info. Executive Boutique was able to do this for us quickly and for a lot less than I anticipated. Overall its been a great experience”
President of an Automobile Sales Company, St Louis, Missouri
“Four years ago we were using a call center in Costa Rica to handle all of our inbound and outbound calls to take financial loan applications. We wanted a second center for operational reasons and hired Executive Boutique in 2011. They ended up costing us 20% less than the center in Costa Rica and have been doing a great job ever since then. Our business is seasonal and EB has been able to ramp up and down quickly when needed. They have a great management team that has been very responsive to our ever changing needs and we would highly recommend them.”
Director of Call Center Services for a Lead Generation Company, Boca Raton, Florida
“We were really impressed with Executive Boutiques ability to ramp up a MS Windows tech support account from zero to 150 agents in only 5 months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents that in many cases were under qualified and unreliable. We cut our tech support costs in half while at the same time dramatically improving agent skills and reliability. A lot of the agents EB recruited had previously worked at large centers on accounts for major companies including Dell, Microsoft, Lexmark and AT&T.”
Director of Ops for a US Tech Support Company, Delray Beach, Florida
“We had never used a call center in the Philippines before working with Executive Boutique. We were concerned about how the agents would sound and whether our customers would feel comfortable talking to them. We were pleasantly surprised after we interviewed the team of agents that were proposed for our customer support team. They all sounded great and had a lot of prior customer support experience.Thus far our clients have been really happy with the service. With the low hourly rate we were able to double our support hours to 16 hours a day”
President of B2B Software Company, Deerfield Beach, Florida
“We engaged Executive Boutique for a one-month pilot project for our outbound B2B telemarketing campaign using 5 agents. We were running a parallel campaign with a US based call center that charged almost two and half times the cost of EB. Executive Boutique matched the performance of the US center from the get go. They worked with us to develop our script and processes including an email campaign. We have since expanded the team at EB to 45 agents. EB has been great to work with. They’re super responsive to our needs and have really provided a big boost to our marketing efforts.”
Marketing Director for an Online Directory, Seattle, Washington

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EXECUTIVE BOUTIQUE

If you are interested in Executive Boutique’s Philippine call center or business process outsourcing and would like more information, please contact our sales department.