Top Philippines Call Center

Stay competitive in today’s global economy with business process outsourcing (BPO) provided by Executive Boutique. Our call center services are designed to help businesses elevate performance, improve efficiency and achieve strategic objectives at a lower cost.

Executive Boutique is an American and Australian-owned call center service and BPO provider strategically located in a state-of-art Cebu IT Park office complex. HIPAA and PCI compliant, we can manage back-office and non-strategic business processes at highly-competitive prices, thereby freeing internal resources for more critical tasks.

We serve a wide range of business segments, including:

• Retail
• Wholesale
• Medical
• Ecommerce
• Manufacturing
• Travel/Tourism
• Healthcare
• Not-for-profit
• Educational
• Insurance
• Financial

Cost-Effective Call Center Services

Executive Boutique is a trusted outsourcing partner to clients in the US, UK, Singapore, Canada, Europe and Australia. Hundreds of businesses rely on our talented team for responsive support and high-quality customer management solutions 24/7, 365 days a year.

Improve customer satisfaction, streamline operations and meet your revenue goals by leveraging our agile, cost-effective call center services:

• Customer Service
• Technical Support
• Outbound Call Center
• BPO – Business Process Outsourcing

Executive Boutique functions as an extension to your brand, helping organizations address workforce challenges and optimize business productivity.

HIPAA-Compliant Call Center

Our Philippine call center is HIPAA Compliant and has numerous physical, technical and administrative safeguards in place to prevent private health care information from being compromised. All data is encrypted and transmitted on a cloud-based secure network that only HIPAA-trained agents are assigned to. From record keeping and customer care to appointment setting, we provide a full spectrum of services and logistics for the healthcare industry.

PCI DSS Compliance

Protect customer privacy, prevent data breaches and misuse of personal payment information by partnering with a PCI DSS Compliant Call Center. Executive Boutique is thoroughly trained in the various requirements that fall under the Payment Card Industry Data Security Standard. We employ the latest technology, network security and best practices to ensure customer credit card data is fully secure and PCI compliant. Meeting PCI DSS standards is not only crucial for the success of your business, it instills customer confidence that their payment data is protected from theft and fraud.

soc 2 certification

Developed by the Association of International Certified Professional Accountants (AICPA) and usually performed by third-party AICPA-certified firms, a System and Organization Controls (SOC) report determines that an organization’s IT systems and controls handle customer data according to the AICPA’s “trust service principles.”

Executive Boutique annually completes a SOC 2 audit and receives a SOC 2 report to demonstrate that our organization operates with security, availability, processing integrity, confidentiality, and privacy. We minimize your exposure to all manner of cybersecurity threats by operating in line with today’s stringent cloud requirements.

Philippine Call Center Advantages

Cost savings is just one of many reasons why the Philippines has emerged as a leading call center destination and is now the world’s number one provider of BPO services. Filipinos, as a whole, are well-educated and have an excellent command of verbal and written English. All the schools and universities teach English with American pronunciation and usage. Agents speak with a neutral accent that is easy to understand, ensuring smooth communication and a better customer experience.  Listen to some actual agent recordings  and hear the Executive Boutique difference.

In terms of technological and communication infrastructure, Executive Boutique is equipped with the latest Voice over Internet Protocol (VoIP) systems, cutting-edge hardware and software, redundant generators internet service providers and enterprise-grade network systems.

Skilled Agents Reflect Your Brand

Outsourcing technical support and customer service to Executive Boutique is a smart long-term strategy for business growth. Gain access to a talented pool of college-educated, performance-driven agents whose training and skill sets are matched to your project’s challenges and goals. We strive to accurately reflect the brand you’ve worked so hard to build and deliver best-in-class services that engender customer loyalty. Our favorable work environment, benefits, and cross training ensures that your business receives the highest-quality customer support and BPO services.

Experienced Management, Proven Strategies

Executive Boutique was founded by veteran business executives who combined their backgrounds in IT, law, finance, sales and marketing to help small and mid-sized businesses realize their goals. Our team shares valuable insights and proven strategies that can only come from years of real-world experience.

Each account is supported by our IT Department, Training manager, and QA monitors and managed by one or more team leaders. Our clients can also communicate directly with their project manager via phone, email or chat.

Technology & Service Partners

By collaborating with leading technology and service partners like PayPal, Microsoft, Linux and Call One, Executive Boutique is able to deliver superior results in all facets of IT support, customer service and outsourcing needs.

Affordable Outsourcing Services

Watch our explainer video to learn more about choosing an outsource call center. Our pricing is competitive and flexible. There are no long-term contracts, set-up fees, or hidden charges. Contact us for a no-obligation quote and see just how affordable our services are.