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We would highly recommend them
“Four years ago we were using a call center in Costa Rica to handle all of our inbound and outbound calls to take financial loan applications. We wanted a second center for operational reasons and hired Executive Boutique in 2011. They ended up costing us 20% less than the center in Costa Rica and have been doing a great job ever since then. Our business is seasonal and EB has been able to ramp up and down quickly when needed. They have a great management team that has been very responsive to our ever changing needs and we would highly recommend them.”
Their customer support agents sounded great
“We had never used a call center in the Philippines before working with Executive Boutique. We were concerned about how the agents would sound and whether our customers would feel comfortable talking to them. We were pleasantly surprised after we interviewed the team of agents that were proposed for our customer support team. They all sounded great and had a lot of prior customer support experience.Thus far our clients have been really happy with the service. With the low hourly rate we were able to double our support hours to 16 hours a day”
We increased our sales and saw a big bump in our bottom line
Our sales margins are slim and we were having a hard time building a reliable in-house sales team. We started working with EB to do live transfers of interested prospects for our in-house team to close them. In a very short time we started training the EB “fronters” to close sales for us at a small fraction of the amount we paid our in-house team. We have since moved almost all of our sales to EB and have seen a big bump in our bottom line.”
Impressed with their Technical Support Team
“We were really impressed with Executive Boutiques ability to ramp up a MS Windows tech support account from zero to 150 agents in only 5 months. Our Florida tech support company was spending a huge percentage of its budget on salaries and training for tech support agents that in many cases were under qualified and unreliable. We cut our tech support costs in half while at the same time dramatically improving agent skills and reliability. A lot of the agents EB recruited had previously worked at large centers on accounts for major companies including Dell, Microsoft, Lexmark and AT&T.”
EB provided a big boost to our B2B Marketing Efforts
“We engaged Executive Boutique for a one-month pilot project for our outbound B2B telemarketing campaign using 5 agents. We were running a parallel campaign with a US based call center that charged almost two and half times the cost of EB. Executive Boutique matched the performance of the US center from the get go. They worked with us to develop our script and processes including an email campaign. We have since expanded the team at EB to 45 agents. EB has been great to work with. They’re super responsive to our needs and have really provided a big boost to our marketing efforts.”
EB cleansed our customer data quickly and inexpensively
Our marketing relies heavily on weekly emails to our customer base. We had a database of over 25,000 potential customers that we had built up over the years though we suspected that a portion were out of business or the primary point of contact had changed. We were concerned about getting email SPAM complaints and really knew that we needed to do a major update of our list. We didn’t have the internal manpower to call each company and update their info. Executive Boutique was able to do this for us quickly and for a lot less than I anticipated. Overall its been a great experience
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