HIPAA Compliance Call Center Requirements

hipaa requirements

At Executive Boutique Call Center, we know that strictly meeting HIPAA compliance requirements for the protection of customer data is of critical importance for healthcare companies. In this world where privacy hacks and background data collection are becoming more frequent, HIPAA compliance is increasingly important for anyone with access to medical information.

Healthcare providers that partner with Executive Boutique can rest assured in the knowledge that our call center staff are fully HIPAA compliant.

Choosing a HIPAA-Compliant Call Center

The acronym HIPAA stands for Health Insurance Portability and Accountability Act, passed by the U.S. Congress in 1996.

What does HIPAA do?

Provides American workers with the ability to transfer and continue health insurance coverage when changing or losing a job.
Reduces fraud and abuse.
Requires industry-wide standards for health care information on electronic billing and other processes.
Mandates the protection and confidential handling of private health information.

At Executive Boutique, we specialize in being able to handle all of your call center needs, including serving the unique needs of our clients in the health care industry. In full compliance with HIPAA, we are well-positioned to protect information from fraud, abuse, and missteps with healthcare and electronic billing information.

In order to be a qualified “business associate (BA),” HIPAA-compliant call centers must:

Safeguard PHI (Protected Health Information)
Report data leaks or breaches
Have a detailed list of internal practices for PHI security
Encrypt data
Regulate & educate staff
Limit access to patient data

In choosing a call center, it is important to do your due diligence to ensure that the center is adhering to the specified requirements as stated above.

Benefits of EB Call Center

Executive Boutique takes extra safeguarding measures that go beyond the standard expectations of securing your patients’ PHI. As your call center, we take every step to make sure you meet HIPAA requirements and your customers’ expectations in the way we answer customer calls, store their information, and communicate key data to you.

Executive Boutique is proud to be HIPAA compliant through hard work and an investment in research, company policy, and infrastructure. In addition, our SMS text messaging system has been tested for HIPAA compliance as outlined by the American Medical Association.

Our infrastructure ensures that data is not stored on any unencrypted devices. Our expertise helps companies avoid fines related to HIPAA noncompliance. Our agents are trained in seamless customer support, to ensure that the person on the other end of the line considers us as an extension of your office.

HIPAA Compliance Requirements in the Philippines

Just as HIPAA makes no distinction between a U.S. business and one based in a foreign country, there are no legal restrictions on outsourcing medical-related services. However, it is required that companies comply with HIPAA standards in order to work with offshore vendors. So while we are located outside the U.S. in the Philippines, we are still bound by the HIPAA requirements. We do not take this responsibility lightly, as protection of sensitive information is vital to your business and the well-being of your customers.

At Executive Boutique, we understand that customer trust and confidence are important by-products of HIPAA compliance. We are 100% HIPAA compliant to guarantee you and your customers the protection and security you need.

We believe that customer service goes beyond basic communication and troubleshooting — it involves proactive commitment and compliance to the highest standards of data and information protection. Here at Executive Boutique, we are pleased to stand by our commitment to meeting HIPAA compliance requirements.

Additional Resources on HIPAA Requirements:

HIPAA Journal, “HIPAA Compliance for Call Centers,” https://www.hipaajournal.com/hipaa-compliance-for-call-centers
Health and Human Services Department, “HIPAA Training and Resources,” https://www.hhs.gov/hipaa/for-professionals/training/index.html