Creating a fun environment in your call center is not only going to be exciting for your employees, but it is also going to make a positive impact on your bottom line too.
When your workplace has a positive atmosphere, your employees will not dread going to work but instead will look forward to it every day.
Here are the five tips in giving your call center office a fun environment.
Give adequate freedom
Many business-owners are quite reluctant giving their call center agents freedom out of fear of what they might do with it.
Because of this fear, they are pushed to come up with too many rules and guidelines that leave little air for their agents to be creative and openly express their individuality.
Remember, customer service is a very personal experience. It is a conversation over the phone, email or chat box between two people: your agent and your customer.
Hence, champion self-expression. Give your call center agent enough legroom to freely deliver the job in a personalized way.
Of course, it is also your job that you safeguard the interest of the business by tracking how responsibly are they using the amount of freedom you are giving away. Establish clear expectations and monitor and correct any excesses as you deem fit.
Create opportunities where they are going to be encouraged to work with their colleagues.
For instance, you can create small groups with minor responsibilities such as taking in charge of updating the board for sales quota, coming up with a list of best practices to be shared with new employees, and other similar tasks.
Do fun-filled activities
Create workplace memories through fun-filled activities that break the monotony of everyday job.
There are tons of celebrations to choose from such as birthdays of team members, Halloween, the triumph of a local sports team, or the finale of a beloved TV show.
You can do costume parties, impromptu programs, or company-wide viewing of a game or TV program.
To build esprit de corps, you may also encourage team-building activities.
This can either be friendly competitions within or against other teams such as decorating workstation, out-of-town trips, team-building workshops that can develop each call center agent to develop holistically.
Celebrate business milestones
Another great way to creating a fun environment in your call center office is to celebrate important organizational milestones.
As an example, you can conduct company-wide town hall sessions where you update everyone about the current state and future direction of the business or celebrate the acquisition of a new client or when you certain important business targets.
Engagement is key
Remember that having a fun environment in your call center office is not just about having state-of-the-art facilities or acquiring the latest technology.
Instead, it is all about finding ways in engaging your employees to make them feel excited to go to work every day.
In turn, they will give their best in wowing your customers all the time, something that will surely bring in more value to your business.