BPO: A Call Center Mom Shares Her Time Management Advice – I

Working on a night shift in a call center is really hard especially if you have a family. You may think that you won’t be able to spend time with them and to perform your responsibility. Well, it’s really hard but there’s no way that you can’t do such things. It only takes some discipline and time management. As a working mom in Philippines BPO, my shift is at 9 o’clock in the evening until 6 o’clock in the morning. So what do I do to perform my duty as a mom and an agent? Here’s my daily itinerary.

0630H                    arrives home and sometimes prepares breakfast for the family

0700H                    eats breakfast with the family before they leave for work and school

0730H                    cooks lunch

0830H                    takes a nap for four hours

1230H                    eats lunch with my son coming from school

1300H                    helps and teaches my son with his homework

1400H                    takes another four to five hour nap

1830H                    prepares for work

1900H                    dinner with the family (having conversation with husband about his day)

2000H                    leaves for work

And during Sunday, I make sure that I spend quality time with the family by having a special lunch with some relatives or going out to the mall. Well, basically here’s my daily itinerary. It seems hard at first but if you get used to it, you’ll find it very easy. I guess it also depends on your way of living.