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From the blog

Call Center Career: Career Growth in Call Center – II

Study the nature of business, industry and profession. For example, since you’re in an offshore call center, you’re dealing with customers from US and Europe, then try to read something about the country’s way of living and its latest business trends, this will give you a deeper understanding on how to relate with them.


Be a visible part of the team. Showing leadership skills as well as the willingness to help and support the team will go a long way in helping the management to promote their objective, which is to work as a team. This is a good way for the company to build trust in your capabilities and probably promote you as a team leader.


Find a great mentor. Finding a mentor is always a wise career move. This is the person who can offer you guidance, answer career and  business questions, provide tips on company culture, and act as a major support when it comes to career growth and development.


Let superiors know about your career plans. For you to climb that ladder of growth and success, it is important that you notify the people who can provide you with proper trainings and development as well as opportunities for promotion; this is nobody else but the management.


Career growth takes on the right time with the right direction. You need to take every step for you to be on top. And once you’re on top, don’t forget where you came from because that’s when you will realize the best part of it – your greatest achievement.

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