Call Center in the Philippines: Managing Stress

You may always think that stress is out of your control but honestly, you can manage the way you respond. Managing stress is all about taking charge: taking charge of your thoughts, your emotions, your schedule, your environment, and the way you deal with problems.

Don’t take advantage of yourself. Know your limits whether in personal or professional life; refuse to accept added responsibilities when you’re close to reaching them. Remember, you are only human and not robot.

Learn how to manage your time. Poor time management can cause a lot of stress. When you’re stretched too thin and running behind, it’s hard to stay calm and focused. But if you plan ahead and make sure you don’t overextend yourself, you can alter the amount of stress you’re under.

Be positive. When stress is getting you down, take a moment to reflect on all the things you appreciate in your life, including your own positive qualities and gifts. This simple strategy can help you keep things in perspective.

Share your feelings. When you have trusted friends and family members you know you can count on, life’s pressures don’t seem as overwhelming.

Make time for fun and relaxation. Go for a walk, spend time with your family and friends, get a massage, listen to music or watch a movie. No matter how busy you are whether you’re an inbound or outbound call center agent, there’s always a room for this. Nurturing yourself is a necessity not a luxury.

Adopt a healthy lifestyle. Exercise regularly, eat healthy, avoid alcohol and cigarettes and get enough sleep.