According to a study conducted by the Harvard Medical School, workplace appreciation and gratitude enhances company culture and ensures the wellbeing of employees.
It’s well known that the majority of call center agents are under constant stress. But, you can counter that stress and increase their motivation level by recognizing and respecting their efforts. In return, they will perform and deliver the best results for your company.
Here Are 5 Ways You Can Show Appreciation And Gratitude To Your Call Center Agents
1. Spend Time With Them
Employees prefer leaders over a boss because they can communicate and be themselves with them. Recognize their presence. Show them gratitude through gestures, words and actions like saying, “thank you”, taking them out for coffee, having a casual chat time-to-time, discussing their problems, or life overall.
2. Provide Frequent Time- Off
The daily stress and continuous calls make the job of a call center agent quite taxing. They are under constant pressure to perform and meet their targets. So, it is only humane to give them a breather whenever possible. Being a boss or a member of the management team, you are able to provide them with the necessary time-off. It will allow them time to meet their personal needs.
3. Give Small Gestures of Recognition
Offer your agents sincere accolade and admiration whenever your agents do a good job or deliver. A small gesture of appreciation like this will go a long way. It will boost the confidence level of your agents and drive them to achieve targets and meet your expectations.
4. Provide a Ladder to Progress
When you work hard day-in and day-out, but are unable to push your career in the upward direction, it leaves you feeling dejected and demotivated. If your boss or manager steers your career on the right track, you’ll feel motivated to deliver and perform. Same goes for your agents. Show them the right path for career growth, and they will help your company to grow.
5. Give Bonuses
Working in a call center is both challenging and fulfilling, but these benefits run the risk of being overshadowed by stress incurred on the job. Pep-talks, accolades and gestures are the best signs of appreciation, but nothing can beat a monetary reward. You can offer annual bonuses to your agents, which demonstrates appreciation for their efforts, cooperation, and decision to be a part of your organization.
What do you think?
Call center agents are a crucial part of an agency. They are the source of communication between your firm and its customers. Keeping the agents happy, confident, motivated and appreciated, will help in maintaining good consumer relationships. Employees and clients constitute the top tier of a company pyramid. And keeping both these parties happy will ensure good health and success for your business.
It is not a selfish approach but rather a “give and take” relationship. Because, when you have a great team you have a successful business!
Feel free to reach out to us for consultation and expert advice on effective employee/customer management solutions.