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From the blog

Healthy Working Relationships in Call Center

As the saying goes, “No man is an island” which means that everyone requires connection to another in order to function well. If you’re working in the Philippines call center, no matter how good you are, do you think that you can succeed all by yourself without the help of your co-agents?

As an inbound call center agent, to deal with other employees is considered as a challenge on how well you communicate with them. The ability to both establish and maintain healthy working relationships is vital to being effective and successful within the workplace and wider business environment.

Effective workplace relationship requires attitudes such as courtesy, trust and honesty; and skills such as time management, good organizational and communication. To work well as a team is very important to be able to get on with colleagues and always remain be polite and courteous all the time. Remember, you spend most of your time with these people, so investing time in getting to know them will make a more pleasant and efficient workplace both in the short and long-term. Taking time to build trust between colleagues is absolutely core to achieving success and creating a good support network within the workplace. Organizing a team social is also a great way to help get to know colleagues better such as a simple dinner or lunch out. The benefits of good relationships will likely to reduce office politics and petty conflicts thus resulting in an improvement of workplace morale and a more positive environment.

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