Philippine Call Center: Career Planning II

Career planning will help maximize your potential and satisfaction in your work. Suppose you want to step up from an inbound call center agent to an operations manager.  Before you do anything further, ask yourself “Why do I want to achieve this goal?”  You may say, “I want to achieve this goal because I want to have more status” or “I want to increase my salary” or “I believe I can be a good leader and this can help me achieve my long term goal of becoming a top executive in my present company or another company.”

Now ask yourself “Why is this important to me?” You may say, “It’s important to me because I want to go as high up the corporate ladder as my talents and abilities will carry me.” Then ask yourself, “Why is this important to me?”  You might say, “Because I want to prove to myself and to others I’m an achiever and I want to have the prestige and status of a corporate executive.”

Ask yourself again, “Why is this important to me?”  Try doing this for as long as you can.  What you are attempting to do is get to the core reason of why you want to do something.  This exercise will help you to clarify your intentions and goals.  It will help you determine your motives and it may actually cause you to say, “Now I know what I truly want, which is status and prestige.”  By doing this you may see that there are other ways of achieving your goal besides being a corporate executive.