Executive Boutique

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From the blog

Customer Service Vs. Customer Experience – What’s the Difference?

Customer Service Vs. Customer Experience - What’s the Difference
Customer Service Vs. Customer Experience - What’s the Difference

Customer Service and Customer Experience have become synonymous to businesses nowadays. We often perceive the two words to mean the same and use them interchangeably.

However, they are not the same thing.

Customer Service is just a part of a bigger picture, a small piece of the puzzle, while Customer Experience is the sum of the entire customer journey.

Customer Service Defined

Between customer experience and customer service, the latter is probably the more familiar term, but it is also the more narrowly scoped.

Customer Service can be described as the advice or assistance a company gives to its customers. It is centered on human interaction and directly supporting customers.

It is provided to increase customer satisfaction. Being able to answer queries, educating prospects that result to them choosing the right product, how best to use the product, troubleshooting any issues, and making sure every purchase transaction runs smooth, are some of the ways to achieve customer satisfaction.

What is Customer Experience?

Customer Experience, on the other hand, goes above and beyond customer service. It is the total journey of a customer’s interaction with a brand – from research, to knowing the product, to shopping and purchasing, to actually using the product and following up with the brand afterward.

It is the entire customer lifecycle, the sum of all interactions where customer service is a vital part of.

Customer experience measures how customers feel about a company overall and include the emotional, physical, psychological connection customers have with a brand.

Customer Service vs. Customer Experience

The main difference between customer service and customer experience is that the former is reactive. It is often only used when a customer has an issue. Otherwise, if all is well and there are no questions about the product or service, there is no need to get in touch with customer service.

Customer Experience is the exact opposite. It is in every way proactive and aims to reach every single customer. The main point to customer experience is to build a personal connection and establish meaningful relationships with your customers.

This is better illustrated by a customer interaction that actually happened with Zappos, an online shoe and clothing retailer in Las Vegas. Zappos, imbibes the true meaning of customer experience and prides itself in making every customer interaction extraordinary.

Ryo, a Zappos agent, received a call from a woman who wanted to return the boots she bought for her father, who had since died. Not only did he give her a refund, but he also said that she didn’t have to return the boots and that she was free to give it away if she wanted to.

One would think that the service provided is already excellent. But Ryo did not stop there – he took an extra step and even sent her sympathy flowers. And this extra mile that he took makes an unforgettable and heartwarming customer experience.

The significant difference is that where customer service aims to be ready when a customer reaches out to them, customer experience, already anticipates the customer’s needs and gives it to them without them having to ask or say so. It is also exceeding customer expectations and making them feel special.

What’s Next?

Need that extra support to help you achieve memorable customer experiences? What better way than to outsource your customer support services to the Philippines?

At Executive Boutique, we share your passion for providing the best customer experience possible. Our agents have the training, experience, and willingness to make your customers happy.

If you would like to find out more, contact us today!

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Importance of Customer Service to Business Startups

Importance of Customer Service to Business Startups

Heard of the age-old business mantra that goes “Customer is King?” This pretty much translates to the importance of  keeping your customers happy to run a successful business.

That’s why customer service is imperative for every business, regardless of how long you’ve been in the scene. Much more so for startups.

As a startup trying everything for the first time, every feedback or review will matter. This serves as your guide to knowing what you are doing right from wrong and what you need to improve on.

What Great Customer Servicing Brings

The following are the top reasons why customer service is vital if you are a startup:

Free Advertising

As what Walt Disney, founder of Disney, famously once said: “Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.”

When you service your customers right, especially when you exceed their expectations, they won’t be able to stop talking about you to others. And word of mouth or writing about you in social media platforms is a surefire way to gain a solid reputation and recognition.

Promotes Customer Loyalty

According to a Harvard Business Review, emotions play a significant role in consumer buying behavior. So when a customer feels valued and is highly satisfied with your products and services, they will keep on coming back and become loyal patrons.

Becomes your Solid Foundation

For startups, it is easy to get caught up with the burning desire to perfect your product that customer service, most of the time, takes the backseat. Obsessing over every product feature is admirable; however, building the foundation of establishing customer relationships and nurturing them should also be a top priority.

Starting your business right is emphasizing on providing quality customer service. Instilling this concept from Day One guarantees your business growth and success. It becomes a regular and essential part of your business operations

Helps Build Trust

When your consumers trust you, they are with you for life. And one of the best ways to win over your consumers trust is to provide above and beyond customer service.

When they know they can rely on you to turn your service around when you mess up, and you genuinely appreciate them by offering them value-added service or product, they will stay with you no matter what.

Recruitment Becomes a Breeze

A company who handles customer service well also translates to how they take care of their employees. Just like how as a customer you want to feel valued, so it is the same with a job seeker.

It would not matter what kind of business you are doing; whether you sell cute handmade bags or bubble milk teas, you will attract the best and the brightest talents. And as a startup, you will need these kinds of talent.

A happy employee makes a happy customer. And a happy customer means a successful business.   

What’s Next?

Are you a startup looking to outsource your customer service operations to the Philippines, without paying top market dollar?

At Executive Boutique, we share your commitment to providing that “wow” experience every single time – at attractive rates! Our agents have the training, expertise and outstanding order taking and problem-solving skills, required to keep your customers happy and content.

To find out more, contact us today!

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Why Customer Service is Crucial to Your Business Success

customer service
customer service

There is a reason why you can find hundreds of resources, articles, and books, as well as dozens of seminars and workshops about customer service — it can make or break a company.

If you haven’t given the customer service arm of your business a close enough look, then it’s high time that you do so right now.

Importance of Customer Service

So why does customer service matter? The reasons are enumerated below:

1) Builds your company’s reputation

Your reputation goes a long way. With so much competition nowadays, consumers would, most often than not, base their decision to purchase, on a product review or what other consumers have to say about your service.

Even when your product is long gone, consumers will remember you for your interaction with them – your reputation lives on.

2) It is a reflection of your business

Consumers see your product the way you provide customer service. Your servicing is a reflection of your product. So if your customer servicing is mediocre, chances are, your customers also perceive your product the same way.

It is imperative as a business owner to also adopt the same mindset and to give effort and attention to how you service your customer. After all, customer service is king!

3) Customers want to feel valued

As is usual with human beings, we crave love and attention. Our emotions almost always dictate the decisions we make. Making your customers feel that they are valued and that you genuinely care for them can make all the difference to your business success.

4) Best marketing strategy – ever!

The world’s oldest and fail-proof marketing strategy is word of mouth. When your consumers speak favorably about your product, it’s result and effect is more than any best in class marketing strategy can ever bring. Customer testimonials and reviews carry a lot of weight.

So always put a  premium on your customer servicing to keep those testimonials coming.

5) Competition is always around

A survey done by Zendesk in 2013 showed that more than 50% of consumers stopped buying after an unpleasant customer interaction. We are in a global marketplace, and if you do not employ the right tactics to wow your customer,  there are always other options.

6) Directly affects customer retention

Research shows that acquiring a new customer costs (at the very least) 4 times as much as keeping an existing one. Retaining your existing customer base by keeping them satisfied and happy saves you from having to invest (money, time, effort) so much on attracting new clients.

7) Directly affects customer conversion rate

Drawing attention to your product is just a start. Converting them into a loyal customer is the ultimate goal.

On the same survey done by Zendesk in 2013, participants indicated customer service as the number one factor affecting vendor trust. It also goes on to say that 62% of B2B and 42% of B2C customers purchased more after an excellent customer service experience.

Providing excellent customer service is the key to conversion. As a company, this should be your mantra in your everyday operations.

What’s Next?

To help you stay competitive in today’s global economy, look to Executive Boutique to provide your business process outsourcing (BPO) needs in the Philippines.

We provide services designed to help your business elevate performance, and improve efficiency at the best rates possible.

To find out more, contact us today!

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Game-Changing Benefits Startups Gain from Business Process Outsourcing

Game-Changing Benefits Startups Gain from Business Process Outsourcing

Companies starting out face many challenges. And going up against established and bigger companies only bring on pressure.

As a startup company, you face concerns on limited resources, a non-existent reputation, and a vague idea of your target market consumers. Looking at it from this perspective, it would seem that startups are fighting a losing battle against giant competitors.

Good thing they can now outsource to gain a competitive edge!

Advantages of BPO

Business Process Outsourcing, which involves hiring a third party company to do business tasks, is an effective strategy for helping startups survive and thrive. The list that follows enumerates the ways a startup company can benefit from BPO.

It is Cost Effective

Perhaps the most significant benefit of BPO is its cost-effectiveness.

With limited resources at your disposal, you most likely do not have enough capital to pay for monthly salary and benefits of an employee. With outsourcing, you save on recruitment efforts and providing benefits because they already have the right number of people you need to work on your projects or business functions.

Working with a BPO company helps you get the work done, at your standard level of quality for a lower cost.

Access to Experts

Startups would jump at the chance of working with experts but may not have adequate resources to pay for their remuneration. Outsourcing makes it possible for them to work with the best talents and experts in the industry.

Your partner BPO company is responsible for costs involved in selecting the perfect talent – providing them the necessary training and tools needed, and replacing them in the event of sudden departure or resignation.

Speed to Market

In our digital age where everything is fast paced, timing is crucial.

As a startup company, you cannot afford to wait especially when the demand for a product or service is ripe. It can take months for you to find the best candidates and experts to work on your project, and another month or two to train them properly for onboarding whereas, with outsourcing, they are ever ready and at your disposal.

Outsourcing gives you the power to move and work faster, learn quickly and correct mistakes because your team members are industry experts and know exactly what to do and how to move forward – fast!

Have More Time

As an entrepreneur starting out, it is easy to get caught up with mundane administrative tasks such as accounting, bookkeeping, payroll or even customer service because you are trying to save on costs.

However, as a startup, you should devote your time and focus to essential efforts such as growth, creativity, and innovation for your business to survive.

Free yourself from time- consuming business tasks by outsourcing them so that you have more time to do your core business functions.  

Enables You to Provide Full Services

With a budget to consider, you may be tempted to scrimp on some business functions like IT or a customer service team.

Modern consumers are more demanding, educated and have standards that you will need to live up to, otherwise you end up losing them.  

WIth your limited resources, you need to make wise investments and get added value for your spend. And outsourcing will give you more bang for your buck. They will enable your company to run an entire department providing services such as IT support and an exceptional customer service team.

What’s More?

Are you ready to outsource?

With Executive Boutique you can rely on us to provide you unparalleled BPO service at the most competitive prices! Talk to us today to know more about our products and services.

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Indicators You Should Start Outsourcing Some of Your Business Tasks

Business Tasks
Business Tasks

So much to do in so little time? Are you feeling overwhelmed that you are now starting to question whether you made the right decision when you started your business years back?

Looking back to the day your company first opened its doors, there was so much excitement, and it was indeed a long time dream coming to fruition.

Fast forward to today – your work hours have just gone longer, and your weekends (or vacation) have become non-existent..

You’re starting to think your dream is slowly turning into a nightmare.

If you’re in this predicament right now, it’s a clear indication of that your business in experiencing growing pains. It’s the right time to start outsourcing. Here are other signs indicating that it may be time for you to outsource.

Endless Workload

From recruiting to bookkeeping, to accounting, designing your website to updating it, fielding calls and email inquiries – running a business is time-consuming. If most of the time, you find it difficult to keep your head above water, then, it’s time for you to start outsourcing.

Be wise and delegate tasks that are non-core business functions to ease your work burden.

Stuck in Business Operations

When you’re stuck in doing mundane tasks such as answering customer emails or calls, payroll, IT tasks, etc. – that you don’t have any time left to focus on coming up with creative ideas on how to grow your business, it’s a clear sign that it’s time to outsource

This a classic scenario that screams outsourcing. Start outsourcing office tasks such as encoding, scheduling, and customer servicing so that you get all the time you need to focus on enlarging your business.

Learning New Skills

Since day one, you have been learning to balance the sheets, keeping tabs on your employees, managing your social media platform, but you are not getting better at it.

As an entrepreneur new to the business, you may feel that you need to learn and be an expert, to carry out every function in your business, be a jack of all trades. But you don’t have to be, and you shouldn’t be.

Instead of spending precious time in learning and perfecting skills that are entirely new to you, why not outsource it to skilled professionals who are already experts so that your business can start growing exponentially?

One of the advantages of outsourcing is instant access to a wide talent pool of expert professionals. So there is no need for you to waste time in learning new skills.  You can take your pick from the best of the best!

Business Growth is Stalled

Noticing that most of your day is spent on daily tasks required to run your business? And that at the end of each day, you are just too tired to come up with new ideas to keep your business growing? Reflecting on this, you are confident that this is the reason your business is falling behind.

It’s time to reevaluate your strategy and decide. Start to outsource so that you can focus on the critical aspect of your business or you can stay where you are and accept that this is the best your business will ever be. Because after all, focusing on your business growth and keeping up with the current trends is all consuming.  

The Excitement Has Died Down

Remember those days when you couldn’t wait for your day to start at work? If those days are gone and you feel like dragging yourself to work each day, it’s time to make a change!

It’s a sad reality, but there are entrepreneurs who no longer feel the joy and instead are feeling burnt out. If you feel your business is draining you and you’re no longer having fun, pause for a while, and evaluate. Let go and outsource the things that are time-consuming and choose to do those that you do enjoy!

What’s More?

Start outsourcing some of your business tasks today!

With Executive Boutique’s stellar track record of BPO management, backed by highly-skilled agents and cutting-edge technology, you can confidently shift your back-office operations to our outsourcing center in the Philippines.

We offer services such as data entry, data mining, e-filing, claims processing, call center servicing and so much more.

Call us today to learn more.

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How to Choose the Contact Center that’s Perfect for You

Cloud Routing

Cloud RoutingUsing the right set of tools and programs play a crucial role to the success of contact centers.

Not only do the right tools enable BPOs to scale their operations while keeping their process seamless, but it also impacts how they service their clients’ customers.

With the contact center industry’s steady growth, various software solutions have been created and developed to aid its operations.

Here are some of the standard programs used by the best contact centers:

1. Telephony

This is often the main component and the heartbeat of operations of contact centers. It is the telecommunications technology that enables two or more people to get connected.

2. ACD or Automatic Call Distributor

If the telephony is the heart, then the ACD is the backbone of operations. This software allows incoming calls to be routed to the agent who is best able to assist with the caller’s concern.

ACD also keeps track of data such as call volume, calls received, call wait time and duration.

It also enables call monitoring, call conferencing, and call barging.

3. IVR or Interactive Voice Response

Also known as the voice response unit, the IVR, which is an automated system, allows interaction with a caller, gets information and then filters the call and routes the caller to the appropriate agent or department. It accepts both voice telephone input, and touch-tone keypad selection and response can come as a callback, fax, email or other contact methods.

4. Cloud Routing

Commonly referred to as skills-based routing. Cloud routing means having the control to route call traffic. It ensures callers are directed to the right and appropriate agent quickly.

Outsourcing to the Philippines

The Philippines is fondly known as the Call Center Capital of the World. Our language skills,  affinity to the Western culture, and competitive costs are among the factors keeping us as the number one choice.

But with the total number of contact centers in operation in the Philippines, how do you determine the best partner for your company? Here’s a list of qualities to look at before making your choice :

1. They are a personal fit to your business needs.

Start by defining what your business needs are. What is your core function? What communication channels do you use when interacting with your customers? Do you email, chat, call? How many agents do you need to support your operations? Will you need it 24 hours?

Understand your business needs first before deciding which contact center is the best fit for your organization.

2. They use state-of-the-art hardware and advanced software solutions.

With new technology always on the rise and continually evolving, it is crucial to ensure the company you choose is keeping up with the latest, especially when it comes to security.

With cyber crime, an ever-present threat, choose a contact center that has the latest security measures to keep your data safe and secure.  

3. They are a well-established company with a solid reputation.

The contact center you choose is your company extension. How they operate and deal with your customers reflect on you and your company. Before making your decision, consider their track record and what other companies that have served them, have to say about them.

4. They have comprehensive training programs and support in place

Training programs guarantee development and improvement. Well-trained employees are efficient and productive employees – they cement the company’s success. Contact centers that have strong training programs in place also mean that they can adapt to your business.

What’s Next?

When considering outsourcing IT support, look no further than, Executive Boutique. We are HIPAA and PCI Compliant and the trusted outsourcing partner to clients in the US, UK, Canada, Singapore, Europe, and Australia.

Whether you are a small or medium-sized company looking for the best support for your operations at competitive pricing, we are here for you!

Contact us today to find out more!

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What it Means to Outsource Your Tech Support

Automatic Call Distribution

Automatic Call DistributionHaving quality technical support can contribute a good deal to your company’s success.

Numerous studies, like The RightNow Customer Experience Impact Report, for example, show that 89% of customers have stopped patronizing a company after a disappointing technical support experience.

It’s typical for someone who has just bought a gadget to hurriedly unwrap the packaging, skip reading the manual, and immediately try to operate the device — only to get frustrated because they can’t get the device to function properly. Of course, this then prompts them to dial the 1-800 number to get help from technical support representatives.

In today’s modern age of supercomputers and intelligent electronic gadgets, considering the type and quality of technical support you provide, as a business, is equally important.

Outsourcing your Technical Support Services

Outsourcing is a proven and effective solution to cutting overhead costs and expand your business’ capacity. Sure, with an in-house IT helpdesk, comes convenience and immediate availability, but it is with no doubt, costly.

With technical support outsourcing comes:

*Instant access to experts at a fraction of the cost

Hiring the right talent is essential to running a successful business. But how does one find the best and the brightest without breaking the bank? Through outsourcing, of course! Especially for a start-up company, there will always be tasks that you will need help on a one-off basis like website design, or accounting.

*Allows greater flexibility

In the case of an online shopping website, there may be times, for example during the holidays, when you need additional manpower to handle your operations – outsourcing is your answer. BPO companies can work with you to provide service according to demand.

*Gives you more time to focus your efforts on what you do best

No one can do everything and neither should you. Majority of business owners are terrified of delegating responsibilities to others for fear of failure. But as an entrepreneur, you can only do so much, and it would be more beneficial to focus your energy on tasks that bring growth and revenue to the business.

Instead of spending most of your time sorting out payroll problems or searching for the best talent, leave it to the experts and focus on what you do best.

 *Saves you on operational cost

No matter the size of your company, operating costs is a budget concern. Instead of bleeding the company’s resource for the purchase of the new state-of-the-art equipment and it’s maintenance, it makes more sense to outsource so you can save on costs.

*Meets the demand of having 24/7 tech support for your company

Let’s face it – with everything and everyone within global reach, having tech support on standby 24/7 is a business necessity. The obvious and most practical way to provide this is to, of course, outsource.

Your Tech Support Partner in the Philippines

Executive Boutique Call Center aims to provide both small and large organizations with excellent technical support services, necessary to improve and sustain your company’s success.

Delivery of our services is supported by utilizing a cutting-edge cloud-based platform such as:

  • ACD or Automatic Call Distribution

This software enables call routing to customer support representatives who have the skill to best handle a specific need.

  • IVR or Interactive Voice Recordings

Our automated system allows interaction with callers through voice or touch-tone command which gathers required information. It can be set up to route calls to appropriate agents and deliver critical info on a real-time basis.

  • Cloud Routing

Our technology enables callers to be routed to multiple distributed contact centers or locations. It can also be assigned to secondary queues such as IVR or specialized ACD skills group.

  • CRM (Customer Relationship Management) Integration

Technology that allows companies to manage and analyze customer interactions and data with the goal of improving customer service relationship and drive sales growth and customer retention.

Our wide array of tech services include Software and Mobile App Support, Software Training, Software Setup, and Installation and Software Troubleshooting.

What’s Next?

Are you looking to outsource your technical support needs to save on costs?

Look no further than Executive Boutique Call Center! We provide top-notch tech support to companies of all sizes. Our agents possess computer degrees and have the relevant experience from working with big companies.  

Curious to know more? Contact us now for a free quote!

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Why You Should Outsource Customer Relationship Management

Customer Relationship Management

Customer Relationship ManagementAs a business owner, connecting with your customers on a personal level can do wonders for your brand.

With the right CRM (Customer Relationship Management) strategy, you’d be able to build a strong foundation within your business, improving your customer retention.

However, to manage an in-house CRM team requires substantial investment. And if you want to deliver top quality user experience without compromising on other aspects of your business, you’d have to put in a good chunk of your resources and time to make sure everything is lined up properly.

The good news is, the stress of putting together an in-house team can be eliminated if you hire a third party company to handle your CRM.

Although companies outsource their CRM to reduce cost, there is more to it.

Due to the fragility of customer loyalty, outsourcing providers have developed sophisticated sales and marketing system to increase your customer retention.

Other Benefits Of Outsourced CRM Integration are:

Excellent Operations

Third party vendors are continually developing ways of providing superior customer care services.

They are primarily saddled with one responsibility — retaining your customers and offering solutions to the challenges they are facing.  

You get to mine from a pool of experts who will deliver outstanding service to your loyal customers.

Furthermore, third-party call center companies provide regular training to their employees so they can keep up with the latest technologies.

Growth And Scalability

Outsourcing your CRM services to a third party company paves the way for growth.

With third-party companies, you’d be able to meet customers demand quickly.

Seasonal spikes like Valentine’s Day and Christmas create massive demands. And if you outsource your customer service, you’d be able to focus on other aspects of your business like product and service delivery.

Reliability

Third party companies can be held accountable for the contract. And with a pool of trusted experts, quality delivery is guaranteed.

Free Up Internal Resources

By allowing a third party company to handle your customer support, more resources will be plunged back into the business.

You’d be able to focus on business expansion and other ways of adding value to your business.

Time-Saving

Outsourcing eliminates the need to hire and train in-house staff.

By offloading the CRM service to a third party, you’ll save training time and also get access to industry experts with the technical know-how.

It does not only save time, but it’s one of the best ways of having a massive ROI.

Call Center Services

Here’s a quick overview of our call center services here in Executive Boutique Call Center.

  • Mobile App And Software Support: We use relevant data from your website or mobile app to create a comprehensive report for your online functionality
  • Software Training: Customers may experience setbacks when registering or making a purchase from a site. We can guide your customers through the registration process and also solve any issues they may have
  • Software Troubleshooting: We can help your customers (and you) to identify and solve problems in your computer
  • Site Navigation: Our team of experts will help your customers resolve any technical issues that are preventing them from maximizing the full benefits of your products or services
  • Software Setup And Installation: We can help you with the installation of a fully functional system

What’s Next?

We provide professional support to small and mid-sized businesses.

We can help you manage your telemarketing, customer support, technical support, and back-office administration.

Our skilled and certified agents offer higher-level services, and they’ve worked for leading tech brands.

Whether you’re in the healthcare, manufacturing, retail, financial, wholesale, insurance, travel, and non-profit industry, we can help you grow your business to greater heights.

Get a free quote today!

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Advantages of Outsourcing Computer Software Training

Online Computer Training

As technology continues to improve, software and apps are constantly being updated.

As an organization, you need to see to it that your staff is equipped and updated with the latest; therefore providing proper and prompt training is critical to making sure customer service levels do not suffer.

Ever since business organizations are finding ways to save on training costs. They also want a different and more modern approach to training.

This is primarily the reason why companies of all sizes continue to rely on outsourced tech support in the Philippines, and Executive Boutique is your software training call center partner here.

Benefits of Outsourcing Computer Software Training

Here are seven reasons why you should start outsourcing your computer software training:

Expertise

Talents that are hired by BPO companies are experts in their field and trainers are no exception.

Although training is an essential endeavor for companies, for a majority of them though, it is not a core function. Therefore as a company, you stand more to gain when you outsource and leave the training to the experts.

Modern approach

Trainers from external companies bring a fresh and different approach because their training style is mostly different from what one is used to in a company.  It is a refreshing break from a company’s training technique which has probably been the same since day one..

Flexibility

Training is not an everyday undertaking So maintaining an in-house training team is not ideal, not to mention, expensive. By deciding to outsource, you can send your staff for training only when there is a need for it. So why maintain an in-house training staff and pay them regularly when you can choose to pay for online computer training, on demand when you need it?

Speed to Market

Companies have deadlines to meet, and when systems and technology undergo enhancements, they need their staff onboard with it – asap! Executive Boutique guarantees to market your new products and services sooner – rather than later.

Job Satisfaction

We are a reliable company, and we specialize in software training. With the expertise of our technical support team, we guarantee your staff will be adequately trained and competent.

Affordable Labor Cost

Not only are you assured of expert tech support agents, but also of affordable talent pay. Since the cost of living in the Philippines is considerably lower than other countries like Australia or the U.S.A, there is no scarcity of workers who are the best and the brightest because they are attracted by generous compensation.

Increase in Profitability

According to an IBM research carried out in 2010, organizations who outsource, continue to outperform their competitors on key financial metrics – from general and administrative expenses, earnings before taxes, sales, operating income and return on assets.

What’s Next?

Have you been considering outsourcing your software training needs but can’t find the right BPO company? Your search ends with Executive Boutique! We provide scalable, top-notch software training to companies of all sizes. Our software trainers are the best and have relevant experience garnered from working for reputable technology firms and possess computer degrees and training backgrounds. Our training approach is thoroughly documented and tailor-made to suit your company culture. Sound like everything your company needs so far? We’d love to discuss this with you further! Contact us now for a free quote.

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Growing Your Sales Through Tech Support

Website Usage Training

Website Usage TrainingIt all started with the commercialization of the internet, that we witnessed the birth of e-commerce. Online sites such as Amazon and eBay became the pioneers of selling merchandise online.

A few years down the line, with the success of the two online giants, competitors and other companies started to emerge. Fast forward to today, online shopping has become the norm – so much so, that we vaguely remember how life was without it.

Effects of e-Commerce

E-commerce has entirely changed the way we shop. With the ease and convenience of online shopping, online shoppers are expecting more and more from online merchants.

Consumers are expecting to get answers to their questions instantly. They want to be able to rely on customer support to be there for them to walk them through their online transactions and to provide a positive online shopping experience.

Now, more than ever, business organizations appreciate the value of website usage training. With the internet giving all organizations, no matter the size, the ability to reach more consumers on a global scale, companies are emphasizing on providing technical support to both staff and consumers.

Website usage training for staff means they are updated with the latest enhancements to your product or website. While for consumers, it simply means a support team is there for them to guide them through navigating the site or resetting their password.

Tech Support for Online Retail

Especially for companies running an online shopping website, providing tech support is advantageous.  

It does not matter how beautifully designed and user-friendly your website is; it does not guarantee you increase in sales.

There will always be consumers who are either technologically challenged and are not savvy with  website navigation. And there are those who require shopping cart assistance – those who will only feel secure when a live human being inputs their credit card details to complete the purchase.

Outsourcing e-Commerce Tech Support

With technical support being a niche and a costly endeavor, businesses are outsourcing their technical support needs to save on costs. Not only is it affordable, but it also brings the following benefits:

Projects a Good Image

Providing live support makes your company look service-oriented. It assures your customer that you are there for them on standby, ready to help them anytime at their convenience.

Provides Positive Experience

Especially for first time users, being there for them, walking them through the entire shopping experience makes them feel no different than being in an actual store, maybe even better. Having someone greet them at the onset, being shown the products that are relevant to them, being offered promotions or discounts while browsing, their questions answered right away – the entire real-time interaction brings their shopping experience to the next level.

Good Resource for Marketing

To sustain customer interest, you must always innovate and continue to offer products that are relevant.

With the digital footprint left by consumers, it becomes a vast and vital resource for improving your marketing strategy.  

Increases Sales

With the ongoing issues of identity theft and credit card fraud, may online shoppers abandon their shopping carts. When you have customer support on standby, they gain confidence and are assured when someone is there to walk them through the process and thus increases your sale conversion rating.

What’s Next?

Considering a technical support call center in the Philippines? Look no further than Executive Boutique.

We offer a wide range of technical support services such as software training, setup and installation, software troubleshooting, mobile app support, at extremely desirable and competitive rates. Call us today for a free quote!

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