Executive Boutique

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From the blog

Advantages of Outsourcing Computer Software Training

Online Computer Training

As technology continues to improve, software and apps are constantly being updated.

As an organization, you need to see to it that your staff is equipped and updated with the latest; therefore providing proper and prompt training is critical to making sure customer service levels do not suffer.

Ever since business organizations are finding ways to save on training costs. They also want a different and more modern approach to training.

This is primarily the reason why companies of all sizes continue to rely on outsourced tech support in the Philippines, and Executive Boutique is your software training call center partner here.

Benefits of Outsourcing Computer Software Training

Here are seven reasons why you should start outsourcing your computer software training:

Expertise

Talents that are hired by BPO companies are experts in their field and trainers are no exception.

Although training is an essential endeavor for companies, for a majority of them though, it is not a core function. Therefore as a company, you stand more to gain when you outsource and leave the training to the experts.

Modern approach

Trainers from external companies bring a fresh and different approach because their training style is mostly different from what one is used to in a company.  It is a refreshing break from a company’s training technique which has probably been the same since day one..

Flexibility

Training is not an everyday undertaking So maintaining an in-house training team is not ideal, not to mention, expensive. By deciding to outsource, you can send your staff for training only when there is a need for it. So why maintain an in-house training staff and pay them regularly when you can choose to pay for online computer training, on demand when you need it?

Speed to Market

Companies have deadlines to meet, and when systems and technology undergo enhancements, they need their staff onboard with it – asap! Executive Boutique guarantees to market your new products and services sooner – rather than later.

Job Satisfaction

We are a reliable company, and we specialize in software training. With the expertise of our technical support team, we guarantee your staff will be adequately trained and competent.

Affordable Labor Cost

Not only are you assured of expert tech support agents, but also of affordable talent pay. Since the cost of living in the Philippines is considerably lower than other countries like Australia or the U.S.A, there is no scarcity of workers who are the best and the brightest because they are attracted by generous compensation.

Increase in Profitability

According to an IBM research carried out in 2010, organizations who outsource, continue to outperform their competitors on key financial metrics – from general and administrative expenses, earnings before taxes, sales, operating income and return on assets.

What’s Next?

Have you been considering outsourcing your software training needs but can’t find the right BPO company? Your search ends with Executive Boutique! We provide scalable, top-notch software training to companies of all sizes. Our software trainers are the best and have relevant experience garnered from working for reputable technology firms and possess computer degrees and training backgrounds. Our training approach is thoroughly documented and tailor-made to suit your company culture. Sound like everything your company needs so far? We’d love to discuss this with you further! Contact us now for a free quote.

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3 Ways to Motivate Your Customer Service Team

Anyone who has worked in the customer service field knows just how stressful it can become, as well as how easy it can be to experience burnout. Customer service staff are the face and voice of your company, so it is important to be understanding and motivating in your support of them. Here are some tips for getting your team back to their best:

Communication

Maintaining an open line of communication between service staff and management is one of the most helpful things you can do. The impact of your representatives’ work on your company is undeniable, so it’s essential to treat them with respect by communicating well. The more comfortable your representatives feel about communicating with management, the greater insight management will have into making positive decisions for the staff overall. Having good relationships between management and your service team helps maintain morale, motivation, and support.

Encourage Positive Work

Every moment that you spend communicating one-on-one with one of your representatives is valuable. Management can often make the mistake of thinking of their representatives as disposable, rather than take the time to help them develop and improve in their work.

Take the time to provide encouragement to your staff. Let them know when they’ve done a good job, and give them plenty of constructive feedback when there is room for improvement. Connect with them, maintain that line of communication, and watch your representatives blossom.

Provide Your Staff with Proper Resources and Equipment

It’s easy to lower staff morale by accidental negligence. Make sure your staff has the equipment and resources to do their job correctly. Poorly-performing equipment (phones, computers, workspaces) can lead to delays and lower service quality, potentially decreasing customer satisfaction. Ensuring that your staff has the proper resources to do their job can motivate them to do their best work, which benefits everyone involved.
Providing thorough, proper training is another great way to ensure that your representatives are prepared to provide exceptional service. These trainings can help your staff develop skills, but can also be used to boost team morale.

You don’t have to wait for your employees to burnout to get them back on their feet. When in doubt, provide clear communication, support, and make sure they are taken care of. Additionally, you can ensure that you have a customer service team that is treated well and equipped with the proper resources by outsourcing your customer service work with a company you trust.

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Growing Your Sales Through Tech Support

Website Usage Training

Website Usage TrainingIt all started with the commercialization of the internet, that we witnessed the birth of e-commerce. Online sites such as Amazon and eBay became the pioneers of selling merchandise online.

A few years down the line, with the success of the two online giants, competitors and other companies started to emerge. Fast forward to today, online shopping has become the norm – so much so, that we vaguely remember how life was without it.

Effects of e-Commerce

E-commerce has entirely changed the way we shop. With the ease and convenience of online shopping, online shoppers are expecting more and more from online merchants.

Consumers are expecting to get answers to their questions instantly. They want to be able to rely on customer support to be there for them to walk them through their online transactions and to provide a positive online shopping experience.

Now, more than ever, business organizations appreciate the value of website usage training. With the internet giving all organizations, no matter the size, the ability to reach more consumers on a global scale, companies are emphasizing on providing technical support to both staff and consumers.

Website usage training for staff means they are updated with the latest enhancements to your product or website. While for consumers, it simply means a support team is there for them to guide them through navigating the site or resetting their password.

Tech Support for Online Retail

Especially for companies running an online shopping website, providing tech support is advantageous.  

It does not matter how beautifully designed and user-friendly your website is; it does not guarantee you increase in sales.

There will always be consumers who are either technologically challenged and are not savvy with  website navigation. And there are those who require shopping cart assistance – those who will only feel secure when a live human being inputs their credit card details to complete the purchase.

Outsourcing e-Commerce Tech Support

With technical support being a niche and a costly endeavor, businesses are outsourcing their technical support needs to save on costs. Not only is it affordable, but it also brings the following benefits:

Projects a Good Image

Providing live support makes your company look service-oriented. It assures your customer that you are there for them on standby, ready to help them anytime at their convenience.

Provides Positive Experience

Especially for first time users, being there for them, walking them through the entire shopping experience makes them feel no different than being in an actual store, maybe even better. Having someone greet them at the onset, being shown the products that are relevant to them, being offered promotions or discounts while browsing, their questions answered right away – the entire real-time interaction brings their shopping experience to the next level.

Good Resource for Marketing

To sustain customer interest, you must always innovate and continue to offer products that are relevant.

With the digital footprint left by consumers, it becomes a vast and vital resource for improving your marketing strategy.  

Increases Sales

With the ongoing issues of identity theft and credit card fraud, may online shoppers abandon their shopping carts. When you have customer support on standby, they gain confidence and are assured when someone is there to walk them through the process and thus increases your sale conversion rating.

What’s Next?

Considering a technical support call center in the Philippines? Look no further than Executive Boutique.

We offer a wide range of technical support services such as software training, setup and installation, software troubleshooting, mobile app support, at extremely desirable and competitive rates. Call us today for a free quote!

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4 Benefits of Outsourcing Your Customer Service

Customer service is a vital part of running a business. Even if your company is selling the best product or service in your industry, customers won’t stay loyal if they don’t feel heard, supported, and respected in their business with you. Unfortunately, many companies are running low on resources and don’t have the time (or staff) to tend to their clients’ post-purchase needs. Outsourcing customer support can help your company maintain a connection with its client base, as well as improve its brand. Read on to discover even more benefits.

Stress Relief for In-House Staff

One of the most prominent concerns regarding outsourcing is that a company will lose the personal touch that comes with in-house service staff. This is a valid concern, but it is important to consider that overworked staff often have service calls fall to them, and this can increase their stress and prevent them from properly fulfilling their duties. With the right steps, your outsourcing company will be able to capture your business’s personality while also removing extra burdens from your staff’s shoulders.

There’s No Need to Train New Employees

Everyone knows how to use a phone, but it’s much more difficult to communicate in a professional, personable, and inviting manner. Your company is responsible for its employees and how they engage with your clientele, so if they fall short on their duties, you have to improve their training – which means more time and money. Outsourcing the task allows you to avoid this and hire representatives that already have the necessary skills for the job.

24/7 Service

Convenience is an important factor in customer service. Consumers love being able to send an email, pick up a phone, or jump into a live chat session when it is most convenient for them. For some people (such as those who work night shifts or live in a different time zone), this extended availability is even more helpful. It typically isn’t a realistic option for in-house staff and is also much cheaper when outsourced.

Flexibility

Call volumes fluctuate throughout the day, which can cause your in-house staff’s daily, non-support-focused work to go to the wayside. Outsourced call centers are designed with the purpose of constantly tending to customers’ needs, and since they usually have multiple clients, the rise and fall of call volumes are less severe for them. Representatives can work more efficiently, and their managers can schedule staff to best address their clients’ needs.

Outsourcing is an innovative, efficient business practice. Leaving customer service to the experts will allow you to maintain a better connection with clientele, relieve stress for in-house staff, and save you the time and cost of training more representatives.

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Outsourcing Software Training is the New In

Software Training Classes

Software Training ClassesWith the constant updates and improvements often done to software programs, it is crucial for business owners to put premium in training their team. It is essential to carry out and schedule staff training to keep them up to date with the enhancements.

However, instead of running your trainings in-house, an option you can consider is outsourcing your software training services so you can let industry experts run the training in your stead.

Here are some of the advantages you can gain just by doing so:

Cost reduction.

When training is taken off your hands and done by an external party, it significantly reduces your operational cost because you won’t have to spend on your training venue, utility bill,and training materials.

Most importantly, you don’t have to pay wages and benefits to an in-house trainer.

It gives you more time to focus on your core business matters.

With someone else handling training for you, you have more time to dedicate and concentrate on growing your business and coming up with ways to innovate.

It increases employee retention rate.

When you have staff that is timely and adequately trained, they are more well-adjusted, confident and efficient. They are less prone to commit costly mistakes.

It brings a new experience.

In-house training is almost always your same old classroom setting with the usual training technique adapted by your company for probably, the past decade. BPO companies, on the other hand, prove to be an interesting alternate because they are tech savvy.  Their approach to training is more exciting and dynamic especially since they are experts in their field.

Software Training Services

Executive Boutique is a technical support call center in the Philippines. Our team is passionate and dedicated to providing you the best software training for you and your staff.

We have different ways of conducting training using our cutting-edge advanced technology performed by real, live people who are certified and well-versed with the latest software technology.

Our services can be summed up as follows:

  • New software setup and installation – enjoy fully functional systems that are installed correctly
  • Software troubleshooting – we provide remote support and help you diagnose and resolve problems
  • On-demand video tutorials – we put together exciting video tutorials to help you understand the software
  • Webinars – we also host informative and helpful seminars via web
  • Live classes – we have class sessions that you can attend remotely
  • Coaching – we can monitor, coach employees and help them to be better
  • Live session tutorials – we conduct one on one sessions with employees and walk them through everything
  • Consulting -we can work with you in preparing useful and meaningful training materials
  • Follow up training – We are there with you all the way! From training your staff and following through with them to evaluate and to ensure they are successful because of what they learned from training.

What’s Next?

An integrated and innovative software training experience awaits you at Executive Boutique Call Center.

Our software trainers are highly certified experts who have worked for large and reputable technology firms.

Whether you are a small, medium or large scale organization, we have the right business models to suit your needs at extremely competitive and attractive rates.

Contact us today for a free quote!

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The Importance of Following Up in Sales

Great sales includes following up with your customers, and this practice can be a valuable asset for a growing business. To break through the noise of your customers’ crowded inboxes, a personal connection needs to be made, and here are a few reasons as to why doing this is crucial to your sales:

Following up builds trust

Part of a salesperson’s job is to encourage a prospective customer to purchase a product. This process starts at the beginning, with the very first conversation. In this conversation, a salesperson should be walking a customer through the reasons why this potential purchase is worth the customer’s time and money. This encouragement should continue in subsequent follow-up contact, which can help build trust. Trust in a product can lead to loyalty to the brand, potentially leading to more sales in the future.

Follow up contact adds value

Instead of relying on deals and promises made during a meeting, follow-up contact can help a salesperson be sure of where they stand within a current deal. It can also help them ensure their connection with a customer and provide growth for that relationship. Even if a deal seems closed, follow up contact shows the customer that the salesperson is interested in maintaining a long-term relationship and that they’re not only interested in the possible, short-term commission reward.

Following up can address problems early

A customer can sometimes have issues that get overlooked during the sales process. These issues can lead to cancellations or returns, which is not ideal. By actively following up with customers, salespeople can provide themselves with an opportunity to address customer frustrations and further secure a sale. Make sure to encourage your customer to ask questions, and answer all of them before ending the conversation. Apart from securing the sale, you’re also showing your customer that your business provides outstanding customer service.

In a study done by Roshan Shetty, it was found that the most successful salespeople are consistent in following up with their customers via phone and email. If you want to add an extra edge to your sales skills, follow up with your customers more. In the same study mentioned, it was shown that major mortgage lenders attempt to follow up with their customers a minimum of four to five times, with some major lenders following up over a dozen times. When in doubt, reach out!

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Software Troubleshooting – What is it and Does it Entail?

Software Troubleshooting

Software TroubleshootingTechnology has revolutionized the way businesses are carried out. In fact, new software is introduced every day making business processes more efficient and convenient.

We get so used to smooth and timely transactions that when a software does not function properly, and operations get disrupted, we become frustrated and impatient. This could create a lasting impression on the end user, as well.

As a company, you must have service recovery techniques in place when faced with such issues. And most importantly, strive to eliminate such instances from happening again.

Providing technical support is one of the many ways to keep your customers happy and, at the same time, increase customer retention. And outsourcing your IT support services to the Philippines is the most economical way to do it.

Troubleshooting Call Center

At Executive Boutique, we offer a comprehensive business package on troubleshooting support and help desk services aimed towards achieving 100% customer satisfaction. Our qualified agents are technical experts and are highly efficient in delivering exceptional customer service.

By outsourcing your software troubleshooting needs to us, we guarantee highly qualified staff to provide customized technical support on secure, multi-channel platforms; agents who will work round-the-clock to provide solutions promptly.

Definition of Troubleshooting

As defined by Techopedia, troubleshooting is the process of scanning, identifying, diagnosing and resolving problems, errors and bugs in software. It is a systematic process that aims to filter out and address issues, and restore the software to normal operation.

If you are a start-up or a medium sized company, your limited resources may not be able to sustain an in-house IT team. So why not leave this task to us? Not only will you enjoy huge savings, but you will also have more time to devote your attention and efforts to more crucial aspects of your business.

Troubleshooting Process

There are two major stages in the troubleshooting process: (1) Identifying Stage and (2) performing the repair. It can be further broken down as follows:

To identify, you must:

  • Gather info
  • Verify
  • Try quick fixes
  • Use the right diagnostics
  • Perform thorough research by checking other resources

Once the issue has been clearly identified, the troubleshooter will then create a plan of action to get the system back up and running by:

  • Repairing or replacing the faulty item
  • Testing the product thoroughly to make sure the repair is successful

Computer Troubleshooting

Computer troubleshooting can either be done to the hardware or software. Hardware troubleshooting is carried out on an unresponsive keyboard or on a laptop that simply won’t power on.

Software troubleshooting, on the other hand, has something to do with the operating system. When a newly installed program is not running correctly, it could be an issue of software compatibility or virus and malware.

Whichever the case may be, computer troubleshooting can be a complicated process since there is no one-size-fits-all solution to fixing an issue. The success of troubleshooting lies significantly on the expertise, knowledge, as well as communication skills of the technical support agent.

What’s Next?  

Is your company considering outsourcing your IT support needs to a call center in the Philippines?

Yes? Then, look no further than Executive Boutique.

We offer scaleable business plans to suit your needs at a fraction of the cost! Get in touch with us today for your free, non-obligatory, quote.

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Why You Should Outsource Your Software Installation Support

Software Installation

Software InstallationMore and more businesses every day are taking advantage of the different types of technology to increase productivity. And with the constant enhancement to software programs, it can become a monumental challenge to keep up with the latest without breaking the bank.

Thus, companies choose to move some of their functions, processes, activities, and decision responsibility to an outside provider to save on operational costs. This business strategy, called outsourcing, allows organizations to focus on their core business and access to a workforce who are certified and experts at their field of study, enhance customer service, provide operational efficiency, increase employee productivity, and most importantly, save on business expenditure.

IT support is probably the number one business function that is outsourced for the apparent reason that maintaining an in-house IT team is a costly endeavor. And at Executive Boutique, we can provide you with the professional IT support services that are just right for you and your business organization.

Software Installation

With the non-stop enhancements and improvements done with software technology, an installation may be more complicated than ever, especially if your company is not specializing in IT. Rather than maintaining an in-house IT team which would be expensive, why not save yourself the trouble and leave your technical support needs to the experts?

Our certified expert technicians can assist in all areas of software installation, and we guarantee error-free support for software applications, networking devices, and other PC peripherals.

Our services include:

  • Remote software installation & desktop support
  • Email server installation and integration
  • Windows, Apple and Linux servers and applications installation
  • Installation of compatible drivers for PC peripherals
  • 24/7 access to trained technicians

When a program is not running correctly, the problem usually lies in software incompatibility. This stems from the fact that there exists a wide range of operating systems, browsers, hardware and networks used. At Executive Boutique, we test compatibility before installation to ensure programs run properly with the latest updates.

With our installation services, we guarantee you:

  • A virus free system
  • Solid network security
  • Zero risks of data loss
  • Significant improvement in productivity
  • Pirated or corrupt software is eliminated

Software Installation Call Center

Perhaps the best thing about outsourcing your IT support to us is the fact that we are a call center and we are just one call away. There is, absolutely, no need to wait for a technician!

Our tech support agents are highly capable and can perform custom software installations remotely. And with our round the clock operations, we are ready to serve clients wherever they are across the globe.

What’s Next?

At Executive Boutique, we offer a wide range of support for both traditional and multi platform requirements. Whether you need work-order software or a web-based administrative dashboard, operate using Apple OS X, Linux distributions and Microsoft Windows, we will make software installation a breeze for you.

We guarantee you affordable and worry-free support for all of your software and technical support needs.

Call us or email us today for a free quote!

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The Importance of Website Usage Tech Support

website usage training

website usage trainingNo matter how aesthetically pleasing your website layout is, if the user is technologically challenged, they will have difficulty navigating your site. That’s why it is crucial to have a technical support team to help your customers with website navigation.

Technical support is one of the most widely outsourced business function in the Philippines. And rightfully so, for a number of reasons.

Having an in-house IT helpdesk, will eat up a massive chunk of your capital to start and maintain. Hiring and training IT personnel, paying for their benefits and incentives will be an additional expense, which will be more than any small or medium scale business enterprise can handle.

Benefits of Outsourcing IT Support

Here are the top 3  reasons why you should outsource your IT support.

1) Allows you to manage expenditure better.

When you maintain an in-house IT team, not only do you pay them salary plus benefits, but you also spend on their training, as well as purchase, maintenance, and upgrade of equipment. You also need to be prepared for unexpected expenses springing from repair of broken down systems or rehiring because an employee suddenly quits. It is fundamentally difficult to determine a specific budget for an in-house IT team.

Whereas, if you have an outsourced IT team, you have a fixed monthly expenditure which makes budgeting company expense easier.

2) Allows you to focus on core business functions.

Running IT operations in-house requires time. If a system suddenly breaks down, you need to be on top of it. Instead of spending time and focusing on how to make your business grow, you need to put this aside to work on your IT issue at hand.

Outsourcing takes time-consuming tasks away and instead, allow you to focus on what truly matters and doing what you do best.

3) Allows you access to experts.

Especially If you are not an IT expert yourself, you can never tell if the staff you are hiring is a qualified expert. Rather than going to the lengths of screening, processing, certifying an employee to become an IT expert, why not just outsource? BPO companies have highly trained professionals already screened and ready to assist you.

Website Usage Training for Customers and Employees Alike

At Executive Boutique, we offer technical support for both your staff and end users.

Support for your customers includes website support and navigational assistance. While, for your employees, you can be assured that we can train and equip them with new software or your redesigned website. Training your employees on website usage improves their confidence and their productivity, while at the same time minimizes mistakes.

What’s Next?

We offer reliable, high-quality technical support services at Executive Boutique, such as support on software and mobile app, software training, software setup and installation, and software troubleshooting.

No matter how large or small your business organization is, we have affordable and scalable business models to suit your needs. Contact us today for a free quote.

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Benefits that Outsourcing Software Training Brings

Software Training

Software TrainingThe times are changing.

Technology is developing and quickly evolving, that to keep up and stay competitive, businesses are perennially faced with financial challenges in their struggle to remain relevant today.

BPO companies have emerged to answer the need of providing support to business solutions of organizations.

Companies have long been outsourcing business functions such as Human Resource Services, Payroll and Accounting Services, Healthcare Services, etc. And perhaps the most popular of all – technical support.

Tech support is the number one business function that is outsourced since it is a highly specialized field and tech people undergo extensive training and are certified experts.  

Rather than hiring in-house IT staff, outsourcing tech support will bring your company tremendous savings.

One aspect of technical support is software training.

Software training is crucial as it keeps you and your staff updated and proficient with the latest technology. It boosts employee confidence and brings job satisfaction which in turn, result in  efficient, capable and highly productive employees.

At Executive Boutique, our software training services include:

  • New software setup and installation – we assist with installing fully functional systems
  • Software troubleshooting – we provide remote support and help you determine and resolve issues.
  • On-demand video tutorials – we have video tutorials to help you understand the software
  • Webinars – we also host informative and helpful seminars via web
  • Live classes – we have class sessions that you can attend remotely
  • Coaching – we can monitor and coach employees to help them improve
  • Live session tutorials – we conduct one on one sessions with employees and walk them through everything
  • Consulting – if you need tips on preparing useful training materials, we can work on that with you too!
  • Follow up training – We are there with you all step of the way. We share your goal of making sure your employees go through their training with flying colors.

Though companies face budget constraints, they are, however, loosening their purse strings when it comes to software training since organizations do not want to go back to the old way learning is carried out. Companies desire real change.

Benefits of outsourcing software training

According to the KPMG Global IT-BPO Outsourcing Deals Analysis, 42% of companies from both North and South America, 35% from the Middle East and Europe and 23% from Asia and the Pacific have turned to outsourcing. More and more companies are increasing their outsourcing budget every year because of the real value they get for their money. Here are some of the benefits they are enjoying:

1. Access to talent.

Software training is a necessity for every technology-based company. As software is continuously improved and developed, employees need to be trained to stay up to date.

However, training is not a core business function, so organizations are delegating training tasks to the experts.  

2. Gain fresh perspective.

When an outsourced tech support team does training, new ideas and approach are introduced. It is a break from the usual mold.

3. Allows scalable resources.

An in-house training team is a fixed resource, and it also requires you to have a staff with different skills and talents. Training, on the other hand, does not happen every day. Outsourcing your software training frees you from the burden of having an internal team on the payroll but at the same time, allows your employees to be trained by experts when it is required.

4. Quick ramp up.

In business operations, there are deadlines to beat, and sometimes this involves getting your employees onboard and updated in record time with the new software deployment. When you leave the training to us at Executive Boutique, we guarantee that your staff will be ready in no time!

5. Due Diligence.

Training your employees makes them adequate and prevents them from making costly mistakes. It reduces your risks.

6. Cost Reduction.

This is the number one reason why companies turn to outsourcing. All the points already mentioned above yields to this outcome.

What’s Next?

We offer top notch software training for companies of all sizes at Executive Boutique.

Our software trainers are highly skilled and have experience with the latest technology. Contact us today for more information and for a free quote.

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