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From the blog

Outsourcing Technical Support to the Philippines

tech support

tech supportWith the high cost involved in recruitment, training, and management of staff, it is wise to outsource office tasks such as HR, payroll, accounting, data entry, customer service, and IT support to a tech support call center in the Philippines.

Here at Executive Boutique Call Center, we can provide you the unparalleled tech support team that you need to give your customers the best phone support.

Why Outsource Technical Support Services?

According to a survey conducted by Deloitte in 2016, 59% of companies outsource because it enables them to cut on operational costs. 57% are now able to focus on their core business, 47% knows it solves capacity issues, 31% believe it enhances service quality, 28% recognize that it is critical to business needs and the other 28% take advantage of the access to intellectual capital, with the remaining 17% are aware that outsourcing drives broader transformational change.

Outsourcing Technical Services to the Philippines

The Philippines continues to occupy the top spot in the business processing industry. Data from Texas-based global consulting and research firm, The Everest Group, show that we continue to take 16 to 18 percent of the total outsourced services globally.

Some of the reasons why we remain in the top spot are:

English Language Proficiency

With English and Filipino being our official language, we have a good command of the language and a neutral accent.

Strong Emphasis on Education

The Philippines has a 95% literacy rate with 45000 Filipinos finishing from higher education institute every year,

Younger Population

The average age of people in the Philippines is 23. This generation grew up with technology and at a time where the BPO industry is booming. There is no lack of excellent employment options, and they are flexible and able to adjust to the changing market needs as required by businesses.

Cultural Affinity

Philippine culture is shaped by Spanish and American influence borne out of our colonization in the past. And with English as our official language, we easily relate to  US popular culture. We watch the same shows and listen to the same music. With the same interests, establishing rapport and connecting to foreign customers is natural for Filipinos.

Emerging Economy and Better Quality of Life

The flourishing BPO industry continues to provide 12 million jobs to Filipinos steadily. With better job opportunities and attractive remuneration and compensation available locally, most of the younger workforce is content and choose to stay for work in the Philippines. With the talent pool increasing locally, the BPO industry continues to grow, generating more jobs which have strengthened our economy and significantly improved quality of life.   

Why Choose Us?

We have a dedicated team of specialist at Executive Boutique who are guaranteed to deliver exceptional customer support. Our agents are highly trained professionals who are experts at handling your hardware, software and mobile applications. You can rely on us to be your extension team for technical needs.

Technical support our team currently provides is site navigation training, software installation and training, software and app support and help desk call center service.

We can seamlessly integrate our operations to yours. You can choose to use the systems you currently have, and, we can merge our data, or you may make use of our cloud-based platform, such as:

    • Automatic Call Distribution (ACD)
    • Interactive Voice Recordings (IVR)
    • Cloud Routing
  • CRM integration with Salesforce and other software systems  

What’s Next?

Interested in finding out more about our products and services? Contact us today to get your free quote!

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Coffee: A Call Center Staple

Coffee, is there anything more important at a call center?

Okay — sales are pretty important too, but that doesn’t mean coffee doesn’t rank high up there on the ladder. From our morning cup, to our mid-day treat that keeps us from crashing, coffee has been a key component of the call center workplace culture.

So much of the job revolves around this drink, and a good coffee situation can really help the overall mood of your employees. Here’s how to take advantage of, and improve, your workplace coffee situation.

Drink at the Right Time

Coffee’s natural ability to get us going has resulted in people downing cups of coffee the minute they wake up; this isn’t necessarily bad for you, but you’re not getting the most out of your drink that way. The reason being is that your body produces cortisol, a chemical that keeps people alert the most between the times of 8-9 am. By drinking coffee at this time, you are taking in caffeine when you don’t need it; instead, opt to have your first cup between 10-10:30 am for the best effect.

Use Creamer for Warmer Coffee

You may be one of those coffee drinkers that likes to look into their cup and see a void of never-ending darkness, but you may be surprised to find that adding creamer to your coffee actually keeps it warmer for a longer period of time.  Not everyone likes their coffee hot, but a warm drink means a slower sipping experience to enjoy while working.

Mind the H2O

A cup of coffee is about 98% water, which means that using the tap water from the sink for your pot results in coffee that taste like, well, tap water. You can better the taste of your coffee by always using water that’s been purified in a filter, or from a water cooler.

It’s also a good idea to run just water through your coffee pot every once in awhile to clean out the system, this removes any unwanted debris or tastes from your coffee.

Share the Love

If you’ve discovered a new favorite roast why not share it with your coworkers? When you can afford it, bring in a bag of coffee freshly ground at home and leave it in the breakroom. Who knows, the next week someone might bring in their own bag for you to try as well.

Fresh ground coffee isn’t the only thing you can share with your coworkers; new coffee pods, sugars, creamers, and other sweeteners can turn an ordinary breakroom into a mini coffee shop.

Now that’s something everyone in the office can get on board with!

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How to Choose the Contact Center that’s Perfect for You

Cloud Routing

Cloud RoutingUsing the right set of tools and programs play a crucial role to the success of contact centers.

Not only do the right tools enable BPOs to scale their operations while keeping their process seamless, but it also impacts how they service their clients’ customers.

With the contact center industry’s steady growth, various software solutions have been created and developed to aid its operations.

Here are some of the standard programs used by the best contact centers:

1. Telephony

This is often the main component and the heartbeat of operations of contact centers. It is the telecommunications technology that enables two or more people to get connected.

2. ACD or Automatic Call Distributor

If the telephony is the heart, then the ACD is the backbone of operations. This software allows incoming calls to be routed to the agent who is best able to assist with the caller’s concern.

ACD also keeps track of data such as call volume, calls received, call wait time and duration.

It also enables call monitoring, call conferencing, and call barging.

3. IVR or Interactive Voice Response

Also known as the voice response unit, the IVR, which is an automated system, allows interaction with a caller, gets information and then filters the call and routes the caller to the appropriate agent or department. It accepts both voice telephone input, and touch-tone keypad selection and response can come as a callback, fax, email or other contact methods.

4. Cloud Routing

Commonly referred to as skills-based routing. Cloud routing means having the control to route call traffic. It ensures callers are directed to the right and appropriate agent quickly.

Outsourcing to the Philippines

The Philippines is fondly known as the Call Center Capital of the World. Our language skills,  affinity to the Western culture, and competitive costs are among the factors keeping us as the number one choice.

But with the total number of contact centers in operation in the Philippines, how do you determine the best partner for your company? Here’s a list of qualities to look at before making your choice :

1. They are a personal fit to your business needs.

Start by defining what your business needs are. What is your core function? What communication channels do you use when interacting with your customers? Do you email, chat, call? How many agents do you need to support your operations? Will you need it 24 hours?

Understand your business needs first before deciding which contact center is the best fit for your organization.

2. They use state-of-the-art hardware and advanced software solutions.

With new technology always on the rise and continually evolving, it is crucial to ensure the company you choose is keeping up with the latest, especially when it comes to security.

With cyber crime, an ever-present threat, choose a contact center that has the latest security measures to keep your data safe and secure.  

3. They are a well-established company with a solid reputation.

The contact center you choose is your company extension. How they operate and deal with your customers reflect on you and your company. Before making your decision, consider their track record and what other companies that have served them, have to say about them.

4. They have comprehensive training programs and support in place

Training programs guarantee development and improvement. Well-trained employees are efficient and productive employees – they cement the company’s success. Contact centers that have strong training programs in place also mean that they can adapt to your business.

What’s Next?

When considering outsourcing IT support, look no further than, Executive Boutique. We are HIPAA and PCI Compliant and the trusted outsourcing partner to clients in the US, UK, Canada, Singapore, Europe, and Australia.

Whether you are a small or medium-sized company looking for the best support for your operations at competitive pricing, we are here for you!

Contact us today to find out more!

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Qualities of the Best Call Centers in the Philippines

Listen to our agentsTop-notch customer service is pivotal for any business to succeed. Today’s customer demands not only superior service across a variety of channels, but instant access to the information and answers they need. Organizations that are unable to provide this level of service, be it after-hours support or dealing with billing inquiries, will invariably lose customers and future sales.

Businesses across a broad range of industries have much to gain by outsourcing their call overflow to the Philippines, where there’s a highly educated workforce and labor costs are significantly lower. Thanks to its expansive technological infrastructure and diverse talent pool, the Philippines is now the world’s call center capital.

The top 10 call centers in the Philippines do much more than schedule appointments or field customer complaints. A leading inbound call center has agents who obtain valuable feedback, strengthen brand awareness and provide a seamless, positive experience that fosters customer loyalty.

Features of the best call centers in the Philippines

One of the Philippines’ biggest assets is its young and upwardly mobile population, the majority of whom hold university degrees. English is a first language for most Filipinos, which is spoken with a neutral accent, much like that in the United States.

Some of the best call centers in the Philippines share similar qualities and performance metrics. Companies seeking to improve customer management with an outsourcing partner should look for the following characteristics.

Flexibility

The top call centers understand the importance of flexibility. They work with you to develop a solution that is compatible with your current and anticipated needs, your budget and your brand. They are fully equipped to support a broad range of industries, including hospitality, retail, E-commerce, finances, healthcare, insurance and others.

Diverse Expertise

Call centers that invest in their employees, hiring those with college educations and training across specialized fields, provide access to a diverse talent pool.

Advanced Technological Infrastructure

A cutting-edge telecom infrastructure with redundant Internet lines, IVR technology and a hybrid VOIP (Voice Over Internet Protocol) phone systems that can be customized according to client needs.

Superior Quality Assurance Practices

Monitoring for professionalism, listening skills, process adherence and attitude are integral for inbound call quality assurance. The best call centers perform routine internal evaluations for agent performance and also employ QA monitoring software.

Performance Metrics

Want to know how effectively call center agents use their time, how quickly calls are resolved, or the average response and handling times? The most successful call centers work with clients to develop specific key performance indicators (KPI), which provide rich insight into the productivity and success of a campaign.

EB Call Center Philippines – a Leading Outsourcing Partner

Executive Boutique is proud to offer results-driven solutions to dozens of companies worldwide. Take your customer service and profits to the next level by partnering with a reputable inbound call center in the Philippines. Reach out to our Cebu IT offices to learn more about our customer support services or to request a free quote.

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How Live Chat Can Improve Your Customer Service

Customer service is the face of an organization, and while the methods for delivering that service have changed, the goal remains the same. You want your customers to feel good about your service.

It’s for this reason that many companies have started to implement live chat into their customer service operations. Traditional phone-only communication is now coupled with live chat, and many companies are seeing the benefits of using this hybrid formula.

If your organization has been tossing around the idea of implementing live chat into your customer service but still don’t know if it’s a good fit, we’ve provided a run down of benefits which could help you in your decision.

Cost Efficient

Anyone who’s been tasked with setting up a call center’s phone lines can probably tell you not only how time consuming it is, but also about the costs. Setting up phone support is expensive and involves a variety of factors that must be in place before it can go operational. Implementing live chat support only takes only a few steps and requires less of an investment.

Some companies take this a step further and outsource their live chat for even more efficient operations and less costs.

Visual Aids

A large part of the population are visual learners, meaning that no matter how many times you lay out a solution to them over the phone they still won’t truly get what you’re saying. One benefit of live chat is being able to show a customer what you’re talking about. Whether it’s a product guide, screen sharing, a graph, or an animated GIF, visual aids can help customers better understand their issue and the solution.

Remote Real Time Assistance

No one likes being put on hold, and a call into a company’s customer service department is almost certainly going to result in one. Live chat eliminates this issue by putting a customer directly in contact with an agent.

Customers want answers, quick. In fact, Forrester Research found that 57% of customers will abandon their purchase if their questions aren’t answered quickly. They also found that 44% of online consumers find live chat to be one of the most vital features a website can have. Chat support provides agents the tools needed to guide customers through step-by-step instructions.

Agents are also able to handle multiple customers at once, adding an extra layer of efficiency to your operation.

Understand Your Customer Base

Learning about your customer base is the best way to create an experience that they will remember. Live chat can help you do just that. A comprehensive live chat software comes with features and tools that provide insight into customer behavior.
Customer data and relevant customer analytics can give your company insight and help you identify problem areas in your customer service experience.

Some of the data you can get for every live messaging session include:

• Time spent on site
• Referral links
• Customer location
• Operating system/device used

As you can see, implementing live chat can help your company continually modify its customer service experience to accommodate a changing customer base. If you’d like to learn more about live chat, or even outsourcing your live chat operations, click here.

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What it Means to Outsource Your Tech Support

Automatic Call Distribution

Automatic Call DistributionHaving quality technical support can contribute a good deal to your company’s success.

Numerous studies, like The RightNow Customer Experience Impact Report, for example, show that 89% of customers have stopped patronizing a company after a disappointing technical support experience.

It’s typical for someone who has just bought a gadget to hurriedly unwrap the packaging, skip reading the manual, and immediately try to operate the device — only to get frustrated because they can’t get the device to function properly. Of course, this then prompts them to dial the 1-800 number to get help from technical support representatives.

In today’s modern age of supercomputers and intelligent electronic gadgets, considering the type and quality of technical support you provide, as a business, is equally important.

Outsourcing your Technical Support Services

Outsourcing is a proven and effective solution to cutting overhead costs and expand your business’ capacity. Sure, with an in-house IT helpdesk, comes convenience and immediate availability, but it is with no doubt, costly.

With technical support outsourcing comes:

*Instant access to experts at a fraction of the cost

Hiring the right talent is essential to running a successful business. But how does one find the best and the brightest without breaking the bank? Through outsourcing, of course! Especially for a start-up company, there will always be tasks that you will need help on a one-off basis like website design, or accounting.

*Allows greater flexibility

In the case of an online shopping website, there may be times, for example during the holidays, when you need additional manpower to handle your operations – outsourcing is your answer. BPO companies can work with you to provide service according to demand.

*Gives you more time to focus your efforts on what you do best

No one can do everything and neither should you. Majority of business owners are terrified of delegating responsibilities to others for fear of failure. But as an entrepreneur, you can only do so much, and it would be more beneficial to focus your energy on tasks that bring growth and revenue to the business.

Instead of spending most of your time sorting out payroll problems or searching for the best talent, leave it to the experts and focus on what you do best.

 *Saves you on operational cost

No matter the size of your company, operating costs is a budget concern. Instead of bleeding the company’s resource for the purchase of the new state-of-the-art equipment and it’s maintenance, it makes more sense to outsource so you can save on costs.

*Meets the demand of having 24/7 tech support for your company

Let’s face it – with everything and everyone within global reach, having tech support on standby 24/7 is a business necessity. The obvious and most practical way to provide this is to, of course, outsource.

Your Tech Support Partner in the Philippines

Executive Boutique Call Center aims to provide both small and large organizations with excellent technical support services, necessary to improve and sustain your company’s success.

Delivery of our services is supported by utilizing a cutting-edge cloud-based platform such as:

  • ACD or Automatic Call Distribution

This software enables call routing to customer support representatives who have the skill to best handle a specific need.

  • IVR or Interactive Voice Recordings

Our automated system allows interaction with callers through voice or touch-tone command which gathers required information. It can be set up to route calls to appropriate agents and deliver critical info on a real-time basis.

  • Cloud Routing

Our technology enables callers to be routed to multiple distributed contact centers or locations. It can also be assigned to secondary queues such as IVR or specialized ACD skills group.

  • CRM (Customer Relationship Management) Integration

Technology that allows companies to manage and analyze customer interactions and data with the goal of improving customer service relationship and drive sales growth and customer retention.

Our wide array of tech services include Software and Mobile App Support, Software Training, Software Setup, and Installation and Software Troubleshooting.

What’s Next?

Are you looking to outsource your technical support needs to save on costs?

Look no further than Executive Boutique Call Center! We provide top-notch tech support to companies of all sizes. Our agents possess computer degrees and have the relevant experience from working with big companies.  

Curious to know more? Contact us now for a free quote!

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6 Tips for Providing Awesome Customer Service

Customer service is more important today than ever before, considering that people now have extensive options for products and services available with the click of a button. Providing a customer service experience that leaves people wanting more cannot be obtained simply by slapping a headset on an agent. Instead, it has to be developed through training and practice. We’ve provided some ways to revamp your customer service experience – many of which are currently being used by industry giants today.

Implement Live Chat

More companies are using live chat in addition to their traditional telephone customer service, and the resulting benefits are clear. Statistics show that many customers prefer live chat because it allows them to perform other tasks at the same time. Knowing that you’re not taking a customer away from their day’s plans can provide a positive experience for both parties.

Get Better at Saying No

An inescapable part of customer service is at some point saying “no” to a customer. The guilt you feel for saying no doesn’t mean you’re a bad worker. In fact, it makes you a better agent since you are identifying with the customer’s issues. When saying no, remain sympathetic with the customer, but don’t promise anything you can’t deliver.

Roleplay During Meetings

The best way to prepare for real world customer service issues is to roleplay with other employees during training sessions and meetings. Not only does this provide an opportunity for creativity and even some fun, the more hypothetical situations you’re exposed to the more prepared you’ll before anything that arises.

Utilize IT Automation

According to Spiceworks’ 2019 State of IT report, 43% of financial service organizations have implemented IT automation into their operations. Automated services, when applied to customer service operations, increase efficiency and reduce call abandonment rates. Customers are also more likely to prefer a callback later as opposed to staying on hold for an extended period of time.

Monitor Social Media

What started as a way for people to connect with friends and family online has become a vessel for everyone around the world to display their thoughts; great news for companies in good standing with consumers, bad news for those that mess up those interactions. You can keep a good reputation with your customers by constantly checking your social media accounts for any messages or mentions, keeping an eye out for anyone venting frustrations. If your company is called out publicly, it’s better to address it head on. Many times, just replying to a customer is enough to let people know you care.

Watch Your Tone

Have you ever heard the saying “it’s not what you say, it’s how you say it?” A large percentage of customer service calls will end with no solution for the customer’s problem, but they can end on a positive note. Maintaining a firm, confident, and sympathetic tone with your customers keeps you in control of the call, while also validating their issues. You may be surprised when you start receiving good feedback on what you perceived as a negative issue for the customer.

Finally, to implement all of these points – if you’re looking to make your company’s customer service experience more efficient or want to cut down on the costs of maintaining the operation in-house, outsourcing your customer service could be the answer.

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Top BPO Companies in the Philippines

Business Process OutsourcingBusiness Process Outsourcing is a vital component to a growing Philippine economy. BPO and call center companies in Cebu, Manila, Makati and other cities account for nearly 10 percent of the country’s Gross Domestic Product, and the top BPO companies in the Philippines are forecast to employ some 1.8 million residents by the end of this year.

The Philippine BPO industry has realized immense growth thanks in part to tax exemptions and other government initiatives used to entice investors. With the aid of the Philippine’s Commission on Higher Education, there are even University-level training courses for potential BPO call center workers, which feeds into an impressive talent pool of highly-motivated college graduates.

Executive Boutique, a rising BPO company in the region, has the privilege of working with some of the very best of these individuals to service the business processes of companies throughout the world.

Business Process Outsourcing Industry in the Philippines

According to ASEAN Briefing, the BPO industry in the Philippines has shown a median expansion rate of 20 percent each year, which bodes well for future growth. India’s apex trade association, ASSOCHAM, reports that BPO services there have declined significantly as more organizations shift their focus toward the Philippines, where citizens are fluent in English, have neutral accents, and leverage extensive training in finance, accounting, IT and other relevant sectors.

BPO companies in the Philippines are projected to generate some $40 billion in revenue while providing stable jobs for 2.8 million Filipinos over the next five years. For many, this thriving industry, which includes data transcription, software development, back-office processes and call center operations, has highlighted the myriad talents and skillsets of the Filipino people, while giving businesses around the globe the chance to cut costs, streamline operations and scale workforce as needed.

Best BPO Companies in the Philippines in High Demand

Every year, more than half a million Filipino residents earn an undergraduate, Masters or doctoral degree. Not surprisingly, the country boasts a wealth of professional talent, including those in the IT-BPO sectors such as health care, accounting and other complex services. The IT and Business Process Association of the Philippines reports that the BPO and call center industry is among the nation’s most significant generator of jobs.

The top 10 BPO companies in the Philippines remain in high demand. They attract the cream of the crop by offering a positive work culture, a healthy work-life balance and numerous benefits along with competitive salaries.  Employees have opportunities for career advancement, whether in the fields of customer service, technology, development, consulting or operations.

Philippines a Global Hub for BPO

The Philippines has shown itself a major player in the business process outsourcing industry as rising numbers of organizations have partnered with leading BPO providers to gain a competitive edge. Cebu City is a thriving outsourcing hub for BPO companies and boasts more than two dozen IT Parks and IT Centers in addition to numerous top-tier higher education institutions. Cebu City is also home to Executive Boutique. Call today for  more information about how we can best serve the needs of your company by becoming “Your Call Center in the Philippines!”

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Why You Should Outsource Customer Relationship Management

Customer Relationship Management

Customer Relationship ManagementAs a business owner, connecting with your customers on a personal level can do wonders for your brand.

With the right CRM (Customer Relationship Management) strategy, you’d be able to build a strong foundation within your business, improving your customer retention.

However, to manage an in-house CRM team requires substantial investment. And if you want to deliver top quality user experience without compromising on other aspects of your business, you’d have to put in a good chunk of your resources and time to make sure everything is lined up properly.

The good news is, the stress of putting together an in-house team can be eliminated if you hire a third party company to handle your CRM.

Although companies outsource their CRM to reduce cost, there is more to it.

Due to the fragility of customer loyalty, outsourcing providers have developed sophisticated sales and marketing system to increase your customer retention.

Other Benefits Of Outsourced CRM Integration are:

Excellent Operations

Third party vendors are continually developing ways of providing superior customer care services.

They are primarily saddled with one responsibility — retaining your customers and offering solutions to the challenges they are facing.  

You get to mine from a pool of experts who will deliver outstanding service to your loyal customers.

Furthermore, third-party call center companies provide regular training to their employees so they can keep up with the latest technologies.

Growth And Scalability

Outsourcing your CRM services to a third party company paves the way for growth.

With third-party companies, you’d be able to meet customers demand quickly.

Seasonal spikes like Valentine’s Day and Christmas create massive demands. And if you outsource your customer service, you’d be able to focus on other aspects of your business like product and service delivery.

Reliability

Third party companies can be held accountable for the contract. And with a pool of trusted experts, quality delivery is guaranteed.

Free Up Internal Resources

By allowing a third party company to handle your customer support, more resources will be plunged back into the business.

You’d be able to focus on business expansion and other ways of adding value to your business.

Time-Saving

Outsourcing eliminates the need to hire and train in-house staff.

By offloading the CRM service to a third party, you’ll save training time and also get access to industry experts with the technical know-how.

It does not only save time, but it’s one of the best ways of having a massive ROI.

Call Center Services

Here’s a quick overview of our call center services here in Executive Boutique Call Center.

  • Mobile App And Software Support: We use relevant data from your website or mobile app to create a comprehensive report for your online functionality
  • Software Training: Customers may experience setbacks when registering or making a purchase from a site. We can guide your customers through the registration process and also solve any issues they may have
  • Software Troubleshooting: We can help your customers (and you) to identify and solve problems in your computer
  • Site Navigation: Our team of experts will help your customers resolve any technical issues that are preventing them from maximizing the full benefits of your products or services
  • Software Setup And Installation: We can help you with the installation of a fully functional system

What’s Next?

We provide professional support to small and mid-sized businesses.

We can help you manage your telemarketing, customer support, technical support, and back-office administration.

Our skilled and certified agents offer higher-level services, and they’ve worked for leading tech brands.

Whether you’re in the healthcare, manufacturing, retail, financial, wholesale, insurance, travel, and non-profit industry, we can help you grow your business to greater heights.

Get a free quote today!

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4 Office Tasks You Should Consider Outsourcing

Every company or organization should have goals, and any and all resources should be allocated to successfully complete projects that support business goals. But what happens when day-to-day work operations begin to wreak havoc on those resources?

It’s this exact situation that forces many companies to start searching for solutions that save time and money. In most situations, outsourcing eventually comes into the conversation. The reasons a company turns to outsourcing varies. In a Deloitte Global Outsourcing survey, 57% of companies cited an opportunity to focus on core operations as the reason they decided to outsource, while 59% stated cost cutting was also a factor.

You know the benefits of outsourcing your customer service, but you may be lost on where else in your business you can apply outsourcing solutions. We’ve provided some examples of common office tasks you can outsource, and the benefits of each below.

Payroll

The saying “time is money” is uniquely relevant to payroll since you are literally spending time to pay someone.
By outsourcing your payroll operations, you not only save time but also money that would be spent distributing paychecks, processing hours, generating accounting reports, preparing taxes, and filing government paperwork.

Contracts Processing

Outsourcing contracts processing takes care of a variety of documents including legal contracts, new-hire contracts, mortgage loans, payroll negotiations, and transportation contracts.
Working with outsourced contracts processing allows your company to process at higher volumes, reduce customer turnover, and give you access to professional guidance in contract matters.

Claims Filing

With the help of outsourcing agents and automation software, claims filing service outsourcing can assist you with data confirmation, claim authentication, auditing, reporting, and documentation.
Benefits of outsourcing claims filing include
• Increased work efficiency
• Lower operational costs
• Access to exceptional technology and talent
• Time to focus on other aspects of business

Human Resources

Hiring a new employee isn’t free, and when you factor in the lengthy hiring process, the costs begin to add up. Outsourcing human resources cuts costs, and puts the operation in the hands of qualified experts who have extensive experience in the field.

Another area an outsourced human resources operation can handle is health insurance, specifically Health Savings Accounts, 401k’s, disability, and all other aspects of employee benefits.

Now that you’ve learned just some of the office tasks that can be outsourced, you can start looking into problem areas within your company that can be improved by outsourcing operations.

Don’t be afraid to change the way your company handles its day-to-day work. Many other businesses have made the move to outsourcing and have experienced the results first hand. In fact, 78% of businesses all over the world feel positive about their relationship with their outsourcing partner.

So, what are you waiting for?

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