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Outsourcing Tips: Why Website Usage Training for Customers Matter

Outsourcing Tips: Why Website Usage Training for Customers Matter

Let’s face it, not all of your customers are going to be internet-savvy.

Some are going to have a hard time navigating your website, keeping them from being able to accomplish whatever goals they have for visiting your website.

May it be purchasing new items, inquiring about your services, or getting help with a broken product.

Without offering guidance to your customers through website usage support, they could easily go to your competitors and do business with them, instead.

By providing website usage training services for your customers, like site login and navigational assistance, you can improve your customer engagement and satisfaction and increase sales.

Allow us to share with you several more reasons why website usage training for your customers is important for your business.

1. Educate users

Your customers choose to invest in your services and products, and you wouldn’t want all of that to go to waste by not ensuring that they can make the most of it. 

Whether you’re just starting a relationship with your customers or have been in a long commitment with each other, it’s crucial that know how to use your website properly. 

By offering website usage support services, you can ensure that your customers know how they can make the most of what you have to offer on your site.

Otherwise, they might look for other sources of information that you can’t ensure will have the right information for your customers.   

Providing website navigation support services help your business avoid all this and educate your customers with the right information.

If your business doesn’t have the in-house resources and expertise to provide website usage training for your customers, you can outsource instead, and get the same or even better results. 

2. Increase customer engagement and retention

Think of the benefits of website usage training for your customers this way.

When your customers land on your website and know exactly what to do or where to go to complete their transactions, the chances of them coming back will be higher.

This is because your customers can get to what they want on your website quickly and efficiently. 

Through your website navigation support services, your customers can get the assistance whenever they need it — which can help increase your customer engagement and retention.  

Not every company has the financial resources and in-house capabilities to provide this kind of service, though, but outsourcing can offer a solution.

By outsourcing your website usage training services for your customers, you can provide the support they need and focus your in-house resources on your core processes instead.

3. Provides opportunities to gain valuable feedback

Getting valuable customer feedback can be a whole other task that, although essential to your business operations, can drain your resources, time, and energy. 

However, offering website usage training for your customers can provide opportunities to gain invaluable insights as to how your consumers are using your site, products, and services.

Through your website usage support services, you can help your customers resolve issues they find with your site, and also gain insights as to why the process was challenging for them. 

You can then use these insights to assess the areas in your websites you can improve and even how you can make them better for your customers. 

Although this can be a labor-intensive process that can require significant scrutiny that you might not have the capacity for, outsourcing website usage training can be your solution.

What’s Next? 

Website usage training matters because it helps ensure that your customers get the most out of your offer, improve their experience on your site, and help increase engagement and retention.

If your business doesn’t have the in-house capacities and resources for site support services, you can reach out to us, and we can help you with your website usage training needs.

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Outsourcing Tech Support Services: Advantages of Cloud-based Platforms

Outsourcing Tech Support Services: Advantages of Cloud-based Platforms

The traditional ways of processing and storing data are taking up too much time and resources that more and more businesses are now turning to cloud-based platforms.

With cloud computing technology, you can increase the capacities of your business, enhance functionalities, and add services on-demand without committing to costly infrastructure.

Although opting for cloud-based platforms can require some investment, it’s a cost-efficient solution that takes away the labor-intensive and time-consuming aspect of managing your data. 

Plus, you have the option to outsource your cloud management functions to third-party providers if you lack the in-house resources and capacities and still get the same results.

If you’re looking for more reasons why you should use cloud-based platforms, then this guide is for you.

1. Offers more flexibility

Data management can be draining to your resources and an additional workload on top of other aspects of your daily operations, and this can negatively impact your productivity and efficiency.   

With cloud-based platforms, however, you’ll have more overall flexibility than when you’re using hosting on local servers. 

Instead of performing complex, time-consuming, and potentially expensive updates to your IT infrastructure, cloud services can provide you the extra bandwidth you need instantly.

This kind of flexibility allows your business to concentrate on satisfying your customers and reaching your goals instead of putting too much focus on improving your current IT solutions. 

Outsourcing to reliable providers specializing in cloud-based platforms can also be a great option for you to meet business demands quickly without draining your resources.  

2. Easier access to data insights

Your customer interactions, transactions, and processes contain millions of bits of actionable and invaluable information to help you make better business decisions. 

However, going through all of that data to find these golden nuggets of information can be challenging, especially when you’re using manual solutions.

On the other hand, cloud-based platforms offer integrated cloud analytics that can help you get a bird’s-eye view of your information.

When you store information in the cloud, you can easily implement monitoring mechanisms and create customized reports to analyze data throughout your company.

You can then use those insights to improve your efficiencies and establish action plans that can help you meet your business goals. 

If your company lacks the in-house capacity to do all this, you can always outsource your cloud-computing needs to ensure you get the insights you need to make data-based decisions.

3. Implements data security measures

Data security is crucial regardless of the size of your business. 

Plus, with the rise of cyber-attacks and data breaches, protecting your business-critical information and assets is vital now more than ever.

Cloud-based platforms can help improve your data security by providing advanced features for secure data storage and management. 

Cloud storage services use baseline protections for their platforms and processed data, including encryption, access controls, and authentication. 

From these basic protection measures, you can add your security measures to bolster the security of your cloud data and implement stricter access to your confidential information.

Final Thoughts

Working with cloud-based platforms can revolutionize the way your company handles your business-critical data, sensitive customer information, and other assets. 

If you’re working with cloud-based platforms but lack in-house capacities to provide excellent tech support services, you can contact us right now, and we’ll discuss how we can help.

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5 Benefits of Outsourcing Your Claims Filing Services

5 Benefits of Outsourcing Your Claims Filing Services

Filing and managing insurance claims is no easy task.

It requires keen and constant focus as you deal with your clients, regulatory standards, technical figures and needs, and more.

Maintaining excellent customer claims support, timely submission, and data accuracy, among others, can be an enormous challenge.

If you’re struggling with keeping up with all these demands, you can outsource your claims filing services.

Here are five benefits of doing so:

1. Better customer satisfaction

By outsourcing your claims filing services, you can keep your policyholders satisfied throughout their contract with you.

BPO companies ensure that all your clients receive close and careful attention, reliable and prompt answers to their queries, efficient claims processing, and more.

As a result, you fulfill your customers’ needs, keep them happy, and boost their patronage and loyalty to your business.

2. Fewer compliance issues

Insurance regulations constantly evolve each year. At times, these changes are so significant that they demand a different batch of claims processing methods.

In a competitive industry setting, it can be costly for you to keep re-allocating resources and training your staff for every regulatory adjustment.

However, if you outsource your claims filing services, you can work with a BPO firm that has an established process.

BPO companies stay updated and make sure you can comply with the latest regulations for each processed claim.

3. Faster claims turnaround process

Insurance claims require quick, efficient response and processing. 

Because of the varying deadlines for submission, it’s crucial for your personnel to file claims consistently early or on time to minimize the chances of tardiness and incurring fines.

However, occasional peaks, frequent employee turnover, or heavier workload can slow down your claims processing.

With a BPO firm, though, your personnel’s remaining task for the claims process is to review qualifications and generate claims. 

The BPO’s specialists can then take the work from there, your employees can focus more on your patients, and you receive payments faster.

4. Data confidentiality and security

Insurance claims contain plenty of sensitive information such as names, birthdates, payment history, medical conditions, credit score, and others.

Because of that, you need to establish measures that will protect the confidentiality and security of your policyholders’ data.

Outsourcing companies can help achieve that. It has robust data platforms, experts, and other resources that can diligently handle and safeguard your data.

BPO firms will also be sure to adhere to industry standards in preserving the quality of the details input and processed.

5. First-rate infrastructure requirements

Claims filing services require sturdy platforms and infrastructure for you to manage them efficiently.

Investments for these structures, though, call for substantial capital investment and added operational expenses.

When you outsource your claims filing services, though, you won’t need to invest much in these requirements.

BPO firms have first-rate in-house workstations, space, networks, and other logistical and platform demands.

As a result, you can be sure that BPO companies can consistently take care of your insurance claims processing excellently.

Now, what?

With these outsourcing benefits, you can more significantly lighten your company’s workload and investment on claims filing as compared with managing it internally.

At Executive Boutique Call Center, you can have peace of mind when you outsource your claims filing needs to our highly competent team. 

Contact us if you’re interested in jumpstarting our partnership. 

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How Outsourcing Can Revolutionize Your Business Workflow

How Outsourcing Can Revolutionize Your Business Workflow

How you organize and run your business workflow should be helping you achieve optimum results.

However, many factors can hinder the efficiency of your workflows such as your lack of in-house resources, expertise, and time to handle your business processes.  

By outsourcing, you can delegate your business tasks that could be causing workflow blockages and gain access to strategies and technologies that will streamline your processes. 

If you’re looking for a few tips on how outsourcing can revolutionize your business workflow, then this post is for you. 

1. Streamline document processing tasks

Without the right strategies and tools, your data processing tasks can take up a lot of your productive hours and hinder the efficiency of your workflow.

Plus, if your business doesn’t have the in-house capacity and resources, your document processing tasks might take up twice the time it takes for your competitors to achieve results.  

Through outsourcing, you can hand over tasks like claims processing, form automation management, print management, and high-volume scanning to reliable third-party providers. 

By outsourcing your labor-intensive and time-consuming document processing tasks, you can streamline vital aspects of your business workflow and get results faster. 

2. Boost efficiency and productivity

One of the factors that can cause blockages in your workflow is the volume of your workload.

If your company has limited resources in terms of your budget and your personnel, achieving productivity and efficiency can be challenging.

Working with outsourcing companies gives you access to technologies – such as automation software – that can help improve the productivity and efficiency of your workflow. 

Outsourcing also allows you to focus on the core tasks of your business while still getting the quality results from your outsourced processes.  

By outsourcing, you can ensure all the parts of your operations are working like clockwork and achieve the results that your business needs.  

3. Work with experts to improve specific areas

Assessing your current business workflow and how it affects your productivity and efficiency can require an intensive process to check specific areas for improvement. 

However, this can require expertise and time — and you’ll need to ensure that the assessment process doesn’t disrupt your operations and negatively affect your bottom line. 

With the right outsourcing partner, you can map out your existing process – if it’s not documented yet – and find critical areas in your workflow that you need to improve. 

This allows you to find specific and vital parts of your processes that you might not have been able to spot without the help of experts from your outsourcing provider.

Also, outsourcing lets you focus on your core processes while improving specific spots in your workflow at the same time, which can ultimately help drive the growth of your business.

Final Thoughts

Outsourcing can provide many solutions that will not only transform your current workflow but also bring more opportunities to improve your business processes and grow your company.

If your in-house capabilities are at their limit, then reach out to us now, and we can help you bolster your business workflow.  

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Why Established Brands Outsource Their Data Entry Tasks

Data entry is a critical task for any organization. Without it, the management can’t make informed decisions and execute their plans and business operations effectively. Established brands, though, often choose to outsource data entry tasks. Companies see the strategy as more advantageous and cost-effective than assigning it in-house. If you’re wondering why those brands think so, then allow me to walk you through some reasons they outsource their data entry tasks. 1. BPOs help achieve data accuracy. BPOs help ensures data accuracy because of the right resources employed for the task. For one, BPOs use sophisticated tools that minimize manual effort in recording information. These tools include Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR), which read handwritten or printed text and convert them into digitized formats. When that happens, data entry specialists type fewer words, reducing the possibilities of human error. BPOs also hire top talents and regularly train data entry specialists to hone their skills and performance. What’s more, BPOs set relevant goals on manuscript transcription, proofreading, deadline management, and more. Outsourcing firms even adhere to high data entry standards, which include information linking, matching, profiling, geo-coding, and others. These goals and standards enable BPOs to pursue the highest possible degree of data accuracy, resulting in excellence in their service delivery. 2. Outsourcing boosts focus and business productivity. Data entry involves more than merely encoding information into computer databases. It involves backing up files, creating databases, as well as reviewing, validating, gathering, researching, organizing, and updating data, among others. All these routine, administrative, and technical tasks can take up time and require full attention. As a result, in-house personnel can underperform in their primary or other assignments. They can also get distracted from the company’s core processes and fail to provide more value when engaging with customers. When that happens, they’ll have a hard time achieving individual and unit targets, and, ultimately, the company’s business goals. Outsourcing, however, can lessen the internal staff’s workload and let BPO professionals handle data entry concerns instead. Consequently, BPOs help boost in-house staff productivity and the company’s attention on other vital business aspects. 3. Brands get immediate results. Established brands outsource their data entry tasks because they get results immediately, even faster than when they assign them internally. By using the best technologies, BPOs streamline data entry processes and boost turnaround time. BPOs even train data entry personnel for faster typing skills and software programs they should use to boost efficiency. Moreover, outsourcing companies keep specialists focused solely on entering data and don’t give any other responsibilities. This allows the personnel to turn in results much sooner. Immediately getting data entry results allows brands to discuss and decide on business matters and implement information-based strategies sooner. Over to You Established brands outsource their data entry tasks because they see how it significantly improves operational efficiency and overall business performance. You can do the same and experience the positive impact of outsourcing yourself. Drop us a line or call us to jumpstart our partnership for your data entry needs.

Data entry is a critical task for any organization. 

Without it, the management can’t make informed decisions and execute their plans and business operations effectively.

Established brands, though, often choose to outsource data entry tasks. Companies see the strategy as more advantageous and cost-effective than assigning it in-house.

If you’re wondering why those brands think so, then allow me to walk you through some reasons they outsource their data entry tasks.

1. BPOs help achieve data accuracy.

BPOs help ensures data accuracy because of the right resources employed for the task.

For one, BPOs use sophisticated tools that minimize manual effort in recording information.

These tools include Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR), which read handwritten or printed text and convert them into digitized formats.

When that happens, data entry specialists type fewer words, reducing the possibilities of human error.

BPOs also hire top talents and regularly train data entry specialists to hone their skills and performance.

What’s more, BPOs set relevant goals on manuscript transcription, proofreading, deadline management, and more.

Outsourcing firms even adhere to high data entry standards, which include information linking, matching, profiling, geo-coding, and others.

These goals and standards enable BPOs to pursue the highest possible degree of data accuracy, resulting in excellence in their service delivery.

2. Outsourcing boosts focus and business productivity.

Data entry involves more than merely encoding information into computer databases.

It involves backing up files, creating databases, as well as reviewing, validating, gathering, researching, organizing, and updating data, among others.

All these routine, administrative, and technical tasks can take up time and require full attention.

As a result, in-house personnel can underperform in their primary or other assignments.

They can also get distracted from the company’s core processes and fail to provide more value when engaging with customers.

When that happens, they’ll have a hard time achieving individual and unit targets, and, ultimately, the company’s business goals.

Outsourcing, however, can lessen the internal staff’s workload and let BPO professionals handle data entry concerns instead.

Consequently, BPOs help boost in-house staff productivity and the company’s attention on other vital business aspects.

3. Brands get immediate results.

Established brands outsource their data entry tasks because they get results immediately, even faster than when they assign them internally.

By using the best technologies, BPOs streamline data entry processes and boost turnaround time.

BPOs even train data entry personnel for faster typing skills and software programs they should use to boost efficiency.

Moreover, outsourcing companies keep specialists focused solely on entering data and don’t give any other responsibilities. This allows the personnel to turn in results much sooner.

Immediately getting data entry results allows brands to discuss and decide on business matters and implement information-based strategies sooner.

Over to You

Established brands outsource their data entry tasks because they see how it significantly improves operational efficiency and overall business performance.

You can do the same and experience the positive impact of outsourcing yourself. Drop us a line or call us to jumpstart our partnership for your data entry needs.

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Outsourcing Tips: How to Give Better App And Software Support

Outsourcing Tips: How to Give Better App And Software Support

If your app and software support is less than stellar, you run the risk of losing customers.

Not only that, but all your hard work and the resources you spent to establish your business can very well go down the drain, all because your brand has been smeared due to your poor customer support.

That’s how important app and software support is for companies.   

The good news is, you can keep all these from happening just by taking the necessary steps that will help ensure your customers get the kind of support they need. 

If you’re ready to learn some of the tips on how your business can give better app and software support, then read on to find out. 

Tip 1: Be more meticulous when hiring.

It’s always vital for your staff handling your customer service to have the right qualifications and skills as it can help you provide excellent app and software support for your customers.

However, the values and inherent attitudes of your customer support representatives are also crucial since these can reflect on how well they will perform their functions. 

After all, skills can be learned through training, but a great work ethic and attitude, in most cases, can’t be taught. 

This is why a stricter hiring process is important to ensure that you have the right people that will deliver superb software and app support services for your customers. 

Tip 2: Train your agents.

Your app and software support services are opportunities for you to connect with your customers, solve problems, and show them you care. 

Achieving all of these, however, can require that your support service reps are highly-skilled in handling customer queries — which is why training your agents is essential. 

Training your agents will equip them to provide accurate answers to caller inquiries and resolve their issues efficiently — making for great customer service and increasing customer satisfaction. 

Plus, delivering exceptional support services can increase your customer retention, and you can develop a long-lasting relationship with them. 

Tip 3: Invest in infrastructure.

Without the tools, technology, and equipment for your app and software support tasks, you won’t be able to provide the services that your customer needs.

By investing in infrastructure, you can provide software and app support services effectively and help ensure that there are no delays in your service delivery. 

Having the right facilities will also help you streamline your support service tasks. 

For instance, investing in IT software allows your support service reps to quickly pull up customer information when handling caller inquiries – making the whole process more efficient.    

Outsourcing as an alternative

The points we shared about improving your app and software support services are, without a doubt, effective, but they can be costly to invest in.  

However, if you don’t have the resources to do the hiring process, train your agents, and invest in infrastructure, going for outsourcing would be a more cost-efficient solution for your business. 

By outsourcing your software and app support services, you won’t need to spend a chunk of your resources in the hiring process, skills training, infrastructure, and more.

With an outsourcing partner – one that has the expertise, highly-trained personnel, and state-of-the-art technology – you can deliver quality services and still focus on your core tasks.  

What’s Next?

Delivering exemplary app and software support services is crucial to building customer relationships, increasing your profits, and growing your business. 

However, if you don’t have the human resources to do all of this in-house, you can work with us to take care of your app and software support needs.

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4 Components of an Effective Sales Script that Reliable Outsourcing Companies Use

4 Components of an Effective Sales Script that Reliable Outsourcing Companies Use

A sales script can help set the tone of your customer calls, but if it doesn’t have the necessary components, you might be losing out on boatloads of opportunities to close more sales.

While your sales script serves as a guide for your outsourced call center agents for delivering the value of your offer, it needs to have the right elements to make it effective. 

That being said, you’ll need to ensure that the outsourcing service provider you work with uses sales scripts that can successfully compel your customers to act on your offers. 

To help you do just that, here are three basic components of an effective sales pitch that reliable outsourcing companies use.  

1. Rapport-building statements

Making a great impression at the onset of the call is crucial for your outsourced sales reps to establish since this helps build the interest of your prospective customers. 

Otherwise, your prospects will drop the call even without getting to hear your value proposition. 

The key is to for your outsourced call center reps to use rapport-building statements in your sales script. 

Factors like mentioning previous interactions with your potential customers and showing your prospects that your company understands their pain points will help pique their interest. 

By working with outsourcing services that use rapport-building statements in your sales script, you can build a connection with your customers — increasing your chances of closing sales. 

2. Pre-qualifying lines and questions

Creating a sales script can be challenging since you only have a few minutes to describe your product and how it can benefit your customers. 

However, effective sales scripts shouldn’t focus solely on your offer, but address what your prospective customers need — and whether or not that particular prospect is a qualified lead. 

This means that your outsourcing provider should include pre-qualifying questions in your sales script.

Asking relevant questions helps you engage your prospects and get them talking — which opens you to valuable information about them that you can use to your advantage.

Including questions that will help determine whether or not your potential customers have issues that your products or services can fix will also help pre-qualify your potential customers.  

3. Value statement

A good sales script should answer the ultimate customer question, “What’s in it for me?

This means that your sales script will need to help your potential customers understand the value of your products and services — and how your offer will solve their problem. 

This means that your outsourced sales reps will need to go beyond simply talking about the features and overall benefits of your services and products. 

Instead, your sales script should keep the focus of the conversation on how your offer will benefit your prospects and position your products as a solution to the problem they are facing.

4. The big ask.

No matter how great your rapport-building statements are, your pre-qualifying questions, or your value statement, if your agents don’t ask for the sale, they’ll never get it.

The call would end with niceties, good-vibes, and a good experience for the callers — but you’ll miss out on the sales — one of your primary goals for running the campaign, to begin with.

While there are several ways to ask customers to take out their wallets, one of the best ways to do this is to give them options. Where option A and option B are both purchases.

For example, the sales representative could ask the caller, “Would you like product X delivered express? Or just regular shipping?”

In both options, the customer is expected to buy. Regardless of the option they choose, they’d still make the purchase.

Now compare that with, “Would you like to buy product X? Or not?”

If the caller chooses the latter, then the call would have ended with no sales.

What’s Next?

An effective sales script – one with the right components – will aid you in connecting with your customers, help them view your offer as a solution to their pain points, and close more sales.

By working with the best-fitting third-party provider for your business, you can establish a sales pitch that will have more chances of success. 

If you’re looking for a professional and reliable outsourcing provider, feel free to contact us today, and we’ll give you a free quote.  

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The Strategic Role Call Centers Can Play in a Recovering Business

The Strategic Role Call Centers Can Play in a Recovering Business

If your business is still in the process of recovering from a recent fiasco, then you know how challenging it can be to get your operations running smoothly again — especially when it comes to handling customers.

After all, you can’t just “fix” your strained relationships with your customers in a single day. 

These things take time…

As such, when you’re dealing with all the firefighting, your manpower is strained even further since they are taking on extra workload.

This can cause all sorts of problems for your business, of course.

To help your business recover with the hurdles you’ve experienced, you can work with an outsourcing company.

When it comes to helping you recover, there are several ways a contact center can help you.

1. Quickly get your processes back on track. 

Getting your tasks back on track can pose many challenges when your business is still recovering.

Outsourcing your call center services, however, will help streamline the process of getting your customer service operational — without your business getting overwhelmed. 

By outsourcing, you can provide extensive call center service hours — 24/7 and 365 days in a year — and provide quality customer service. 

This helps your business increase sales and avoid losing potential lead generation and sales opportunities while you focus on other aspects of your business recovery process.  

Outsourced call center services can also help streamline your customer service, sales lead generation, feedback gathering, and other tasks since you won’t need to start from scratch.  

2. Win customers back.

Losing customers is expected when your business is still recovering, and chances are, your buyers already found other companies to get your products and services from. 

This can make it challenging to get the patronage and loyalty of your customers back — making the entire process a lot more labor-intensive and time-consuming. 

However, outsourcing call center services can streamline the process since you won’t need to handle customer reacquisition and lead generation tasks in-house. 

Call centers can help you reach out to your customers, recover your relationships, strengthen them, drive more sales, and even aid in re-establishing your company’s reputation. 

3. Manage workload overflow.

One of the challenges you might face while your business is recovering is handling the overflow of your customer service workload. 

Even long-standing businesses can struggle with this — which is why outsourced call center services offer an excellent solution. 

Call centers can handle many tasks that your business might not have the in-house capacity to manage, including after-hours and specialized calls. 

For instance, outsourcing call center agents to external providers will help you handle massive overflow call volumes and ensure that your customers get the quality service they expect. 

Outsourcing call center services will also help you provide after-hours support and round-the-clock services to ensure business continuity even during downtimes.  

Plus, outsourced call center agents have the skills and expertise to handle your specialized calls that you would need to invest in and train for if you managed the process in-house. 

Final Thoughts

Outsourced call center services can help speed up your process and service delivery even while your business is still in recovery.

By working with an outsourcing company – one that answers your call center needs – your business can succeed even with your limited resources during the process of recovering.

If you’re ready to work with an outsourcing partner that offers exemplary call center services, contact us today to learn more.

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The Status of the BPO Industry in the Philippines

The Status of the BPO Industry in the Philippines

From its first contact center in 1992, the BPO industry in the Philippines has ballooned to having over 850 registered BPO companies in the country today.

Its steady growth transpired as technologies advanced, key players supported it, among others, leading to industry and national economic progress which benefited the Filipinos nationwide.

And so the question becomes, “What is the status of BPOs in the Philippines today?” 

That’s what we’ll look into in this post.

Still the BPO capital of the world

The Philippines remains as the BPO capital of the world, placing seventh in the 2017 AT Kearney Global Services Location Index for several reasons.

For one, the country has worked to improve its industrial environments, policies, and processes, ranking 95th among 190 countries listed by the World Bank for ease of doing business.

The country also has a high education literacy rate of 95 percent, producing more than 450,000 graduates of various specializations yearly, which makes for a diverse workforce in BPOs.

The English-speaking manner among Filipinos even observes accent neutrality, a trait US and UK investors appreciate for easier communication.

Moreover, the Philippines offers cost-effective rates for its BPO services while offering profitable value to foreign businesses.

An abundance of competitive job opportunities

BPO jobs are among the most sought-after nationally not only for its myriad post vacancies but also for its competitive salaries and other benefits.

BPOs in the country, after all, seek skills from different fields, like nursing, communications, and more and provide insurance coverage, career development plans, and incentives, among others.

As such, the industry has hired millions of Filipino talents, skyrocketing the employment rate since 2004 by 1,000 percent.

Experts even predict an addition of close to 700,000 job opportunities for medium- and high-skilled positions by 2022.

Philippine BPO companies are not even centered on the National Capital Region alone but have expanded beyond it into several prominent cities in other islands.

Positive economic contribution

The BPO industry in the country has an expected seven- to nine-percent growth every year, higher than the global outsourcing sector growth. 

Financial figures even reflect the Philippine BPOs’ excellent business performance.

From a revenue of 24 billion dollars from 2016, the central bank of the Philippines now anticipates the sector to reach a total revenue of 50 billion dollars by 2020.

Which is why the national government recognizes the BPO sector as one of the country’s economic pillars, with around 10 percent share in the total Growth Domestic Product (GDP).

The BPO industry also stands as the Philippines’ top earner in foreign exchange, besides overseas Filipino workers’ remittances, with almost 19.7 million US dollars.

Government backing up BPOs

Recognizing the vital role of BPOs in the country, the national government enacted various policies and programs to support BPOs.

For instance, its Department of Information and Communications Technology introduced the Digital Transformation Strategy for 2022 and National Cybersecurity Plan.

These blueprints aim to bolster national cyberinfrastructures, users’ data privacy, citizen and industry participation in digital advancement toward economic progress, and more.

The Department of Science and Technology also teaches data science and analytics to 30,000 BPO, academe, and government professionals in the program, Smarter Philippines through Data Analytics R&D, Training, and Adoption (SPARTA).

Plus, the Technical Education and Skills Development Authority offers courses that match the BPOs’ skill specifications, particularly for voice support.

Final Thoughts

With these, the Philippines remains a competitive, ideal outsourcing destination for enterprises of all kinds and sizes.

If you’re looking to partner with a BPO company for your operations and business goals, why don’t you contact us today? 

We’ll be happy to assist you with your questions or provide you with a free service quote.

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3 Ways to Get the Most Out of Your Outsourcing Investment

3-Ways-to-Get-the-Most-Out-of-Your-Outsourcing-Investment

Investing in a reliable outsourcing partner is one of the best solutions to some of your challenges as a business owner.

With outsourcing, you can address roadblocks like your lack of personnel, in-house expertise, or the time and resources to handle your menial (but necessary) tasks — all of which, when addressed, can have a massive impact on your business.

However, just like with any other investments, you’ll need to ensure that you’re getting maximum advantage out of outsourcing your business processes.

To help you with just that — getting more mileage out of your outsourcing investment, allow us to share with you these five points.

1. Work with outsourcing providers who have specific experience. 

Although not an absolute rule, working with an outsourcing provider that has specific experience with your process or the kind of project that you want to outsource has its advantages. 

After all, the more experience your provider has, the more opportunities it can contribute to improving the process instead of still learning it — especially when you’re outsourcing complex projects. 

For instance, if your project involves app development, then working with third-party providers who have completed similar projects will help ensure the best results. 

Doing so helps ensure that your outsourcing provider knows the tricks of the trade and that their strengths align with your projects. 

2. Establish trust with your provider.

Having a relationship based on trust is an absolute must to helping you get the most out of your outsourcing investment. Even having said that, however, that doesn’t mean you should assume everything will work out the way you envisioned them to be.

Keeping close tabs and checking on the tasks you outsourced will help you and your outsourcing partner produce the outcome that you desired from the get-go.

Doing so eliminates needless firefighting for both you and your outsourcing partner.

This also helps you identify possible gaps and improvements you need to make and recognize what your outsourcing provider is doing right — which only improves your relationship with them.

By checking on the performance of your outsourcing provider, you can keep everyone handling your process on point and focus on your long-term goals.

3. Exercise open communication.

While you want the team handling your outsourced tasks to work independently, your communication lines must be kept open. 

Clearly communicating your goals, your business needs, and the roles you expect your outsourcing partner to fulfill will help you align your workflows and achieve your objectives. 

For instance, providing your service provider with specific and detailed metrics, the scope of your project, deadlines, and your quality expectations help focus on your tasks. 

Open communication is also vital to your quality monitoring since clearly defining your metrics and discussing them with your outsourced team helps with consistency.

Plus, it lets you deliver feedback and get suggestions for improvement across effectively. 

What’s Next?

With the right approach, you can get the most out of investing in outsourcing your business processes.

The key is to find the right outsourcing provider — one that can give you what your business needs and help your business grow.

Are you ready to start working with a professional and highly-skilled outsourcing partner? Contact us now to learn more. 

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