Executive Boutique

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From the blog

Outsourcing Tips: How to Provide Exceptional Customer Support

Outsourcing Tips: How to Provide Exceptional Customer Support

Providing excellent customer support is crucial to the success of your business.

When you meet your customers’ needs and assist them with their concerns, you help them use your products, allowing them to benefit from your services more effectively.

As a result, your customers gain additional value from your business and you boost their patronage of your brand (which can then lead to more sales and revenue).

Now, if you’re planning to outsource your customer support, then you must ensure that your BPO vendor can deliver that service exceptionally.

To help you choose the right BPO company to work with, here are four tips for achieving top-notch customer service support.

1. Respond quickly.

Customers calling or messaging for product support expect to have their concerns solved in the shortest period possible.

This is why, to meet that expectation, your BPO partner needs to respond and resolve problems as quickly as possible.

Ideally, agents should be able to settle issues at first contact. However, some concerns can require more research. 

When that happens, outsourcing representatives need to tell your customers when they can most likely call back with a solution to the problem.

2. Actively listen.

When outsourcing customer agents actively listen, your customers feel that they’re heard and well-understood.

BPO representatives can do that by clarifying any ambiguities and rephrasing what customers say. 

Doing this ensures that agents grasp the situation correctly and can, therefore, provide the right solution.

By actively listening, your BPO partner can make your customers feel valued, which improves your consumer satisfaction and brand patronage.

3. Exercise empathy and patience.

When outsourcing your customer support, you need to make sure that your BPO partner cares about your consumers’ feelings as much as you do.

Outsourced representatives can do that by exercising empathy and patience when your customers air out their frustrations over the problem encountered.

Customer support agents can say along the lines of, “I’m sorry to hear that. I understand why it upset you,” and “That’s indeed a matter to be concerned about. I recognize what you’re saying.”

BPO specialists should also assure your customers that they’re there to assist them in resolving the issue.

By saying that, BPO agents can connect to your customers’ emotional side and make them feel better, helping smoothen the communication and relationship with your brand.

4. Enhance your accessibility.

Customers spend ample amounts of time and energy to get answers to their concerns, from getting the right contact details to calling more than once, waiting on hold, and more.

However, if your consumers have a difficult time reaching you, they can get even more frustrated and opt to patronize brands with better customer support services.

To prevent that from happening, you need to find a BPO partner that can streamline the long contacting process and enhance your customers’ accessibility to product support.

The BPO company must have, for instance, a robust self-service platform, centralized customer data storage systems, and presence on multiple communication channels, among others.

When you enhance your accessibility, you help make it easy for customers to reach you, and you can more rapidly give the answers they’re looking for.

What’s Next?

If you’re looking for an excellent BPO partner for your customer support, then consider working with our call center.

With our exceptionally trained specialists, their notable interpersonal skills, and our modern technological systems, we can help you meet your customers’ needs effectively.

Reach out to us now and we’ll be glad to give you a free quote.

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3 Reasons Why Hiring a Healthcare Call Center Can Transform the Patient Experience

3 Reasons Why Hiring a Healthcare Call Center Can Transform the Patient Experience

A single bad experience with your business can cause your customers to spread their negative experience with hundreds of their connections — which can put your brand in a bad light.  

That is how devastating it can be for your healthcare business if you failed to provide exceptional customer experience.

To keep this from happening, you’ll need to ensure excellent patient experience by providing exemplary customer service. 

Achieving this, however, can require a chunk of your resources since you’d have to invest in putting together and training your customer support team, setting up your own IT network/tools so you can provide continuous support, etc.

The cost of setting all of these up can be quite hefty.

If you want to avoid having to spend loads of money during your set up and also avoid the hassle of having to run an entire customer support operations, then consider working with a BPO company.

By working with BPO call centers, you can improve your customer service delivery and ultimately, the consumer experience. 

There are many benefits to outsourcing your customer service, but in this guide, we’ll take a look at three reasons why hiring a healthcare call center can improve the patient experience. 

Reason 1. Improves the call quality

An excellent customer service interaction is crucial to the patient experience.

Plus, how quickly your company can provide solutions to patient queries and concerns can also affect the quality of the call.

However, ensuring exemplary call quality can be time-consuming. 

If you lack the right resources, this can lead to potential errors resulting in poor service delivery.  

Working with BPO call centers helps improve your call quality since outsourcing companies can focus on your process and resolve caller issues efficiently. 

Additionally, call centers have quality assurance measures to help ensure your calls are up to par and according to best standards — which can improve the patient experience.  

Reason 2. Makes service data collection easier

Asking for your customers’ feedback conveys the message that you want to listen to them and hear their opinions and suggestions. 

Collecting and analyzing all your patient data survey results, though, can be tedious and will take up a lot of your work hours and manpower.  

Working with a reliable call center that has the tools and technology for data management will free up your resources while giving you the results you need. 

This allows you to streamline data gathering and quickly get actionable insights to help improve your services and, ultimately, the patient experience.                              

Reason 3. Provides better access to services 

Allowing patients to communicate with you through various channels is crucial in this age of smartphones and other mobile devices. 

This increases your company’s accessibility to patients in whatever channel they prefer to use. 

Aside from traditional phone calls, contact centers use other customer service channels including emails, live chat options, social media monitoring, and more.

By working with call centers that have the technology and expertise to offer different communication channels to your customers, you can raise the bar for the patient experience. 

Plus, this can help you connect with patients better and improve your retention rates. 

What’s next?

Working with BPO call centers can improve your processes, service delivery, and ultimately the patient experience.

By providing a positive customer experience, you’ll have more chances of retaining and building a long-lasting relationship with your consumers.

If you’re looking for a call center with highly-skilled agents that can produce excellent results for your company, you can contact us now, and we’ll get back to you as soon as possible. 

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Outsourcing in the Era of Customer Centricity

Outsourcing in the Era of Customer Centricity

Businesses who are putting more weight on customer-centricity are now investing in modifying their processes, services, and operations.

While the pursuit is essential in boosting brand loyalty and business performance, it hasn’t all been easy. 

After all, you need advanced technologies, streamlined methods, and other resources to implement customer centricity well — all while coping with the daily business work demands.

To help them achieve customer centricity, these enterprises have considered outsourcing, but not without doubts about how external service providers can do that.

Outsourcing companies, though, have a deep understanding of customer-centeredness that trickles down to the offered third-party services.

That said, If you’re one of those businesses wondering what outsourcing looks like in an era of customer centricity, then read on to find out.

1. Consumer satisfaction as a core value

BPOs that are customer-centric make consumer satisfaction a core value and business philosophy

These BPOs put a premium on providing excellent customer experience and employ systems that best suit and meet your customers’ needs.

Because of that, outsourcing firms invest in innovation, top talents, and other resources to enhance customers’ access to services and technical assistance.

With this customer-focused philosophy, BPOs can better handle consumer support issues, engage with leads and buyers, and deliver efficient solutions.

2. Omnichannel capabilities

If you have omnichannel schemes, BPOs can support you by using and centralizing appropriate technologies, tasks, channels, and strategies, among others.

Outsourcing agencies, for example, integrate live chat, emails, social media, SMS, phone calls, and other communication mediums to ensure that messaging is consistent and continuous.

BPOs save and record information from these systems so the agents know precisely the details of your customers’ transactions at all times.

BPOs with omnichannel capabilities also use methods that make customer support and shopping experiences more convenient and seamless.

3. Investing in cybersecurity

Knowing how rampant cyber crimes have become, outsourcing companies are keen on protecting customers’ sensitive information.

BPOs invest in robust encryption technologies, as well as install and update mechanisms like firewalls, anti-virus and anti-malware software programs.

Outsourcing firms even enforce strict security protocols and diligently follow data privacy regulations like the Health Insurance Portability and Accountability Act (HIPAA).

BPO representatives also undergo intensive training where they learn to detect phishing techniques and avoid clicking malicious links or downloading questionable files.

Customer-centric BPOs make sure they follow extra preventive measures, so they don’t compromise the confidentiality of your consumers’ information.

4. Leveraging customer data

Outsourcing companies are now, more than ever, more inclined towards leveraging customer data to improve service delivery.

BPOs gather and analyze data about your shoppers’ buying behaviors, product preferences, and interests through their purchases and brand interactions.

From these data, outsourcing firms can form compelling sales and marketing strategies.

For instance, BPOs can determine the best ads to display at which time, write content addressing your customers’ pain points, recommend products similar to previous purchases, and more.

By leveraging customer data, BPOs can increase the likelihood of your consumers responding to your sales offers.

Partnering for customer centricity

If you’re struggling with establishing customer centricity for your business, we’ll be most pleased to assist you.

Our call center has advanced, relevant systems and technologies, top talents with extensive industry and technical knowledge, and other resources to elevate your customer experience.

Reach out to us anytime, and we can discuss our partnership in your pursuit of customer centricity.

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3 Customer Service Trends To Adopt Now To Stay Ahead Of Your Competition

3 Customer Service Trends To Adopt Now To Stay Ahead Of Your Competition

If you’ve never made any improvements or innovations to your customer service delivery and strategies, then you run the risk of getting outdone by your competitors.

After all, if they are worth their salt, then they’ve most likely adopted new methods and strategies to help them dominate your industry.

That’s bad news for you, of course. Because if you can’t keep up with your competitors, then you’ll lose heaps of opportunities to generate more leads and close more sales.

To keep that from happening, allow me to share with you three customer service trends that you can use to innovate and improve your customer service delivery and strategies.

1. Omnichannel support 

Various channels, like your social media accounts, websites, and more, are excellent venues to get in touch with your customers.  

You can make the most of these channels by providing a unified and seamless customer service experience across all your touchpoints. 

By offering omnichannel support services, you’ll be where your customers are and provide assistance regardless of the channels they are using.

This makes your customer service delivery more connected and efficient — improving the customer experience and helping you beat out competitors.

You can also outsource your omnichannel support services if you lack the in-house capacities to do so. 

2. Increased automated functions 

Excellent customer service means addressing the concerns and questions of your consumers as quickly and as efficiently as possible. 

This is why automated tools, software, and processes will continue to grow to help you meet your customers’ demands for fast and reliable services.   

For instance, using service automation and Customer Relationship Management (CRM) platforms are just some of the tools that can help streamline your service delivery.  

Plus, automation tools offer cost-effective solutions since you won’t need to pay for labor costs or invest in equipment for your menial business tasks, and still deliver quality customer service.

Whether you are providing 24/7 chatbots or self-service portals, automation can help your company give faster and more efficient customer services. 

3. Self-service options

Another way of making your customer service delivery faster and more efficient is by offering self-service options. 

Aside from providing self-service portals, you can offer instructional videos, blog posts, FAQ pages, a knowledge base, etc., that are readily available on your websites and other channels.

With these self-service options, your customers can quickly find information about their basic questions and concerns — or get easy fixes from your YouTube or Facebook channels.

Plus, these are customer support services you can offer 24/7 with minimum to no human input or management needed. 

Self-help options are also opportunities to provide engaging and valuable content to your customers while addressing their needs at the same time. 

This can make the customer experience more memorable — which can make you stand out from your competitors.

Outsourcing the management of your self-help services can also be your option if you’re running low on internal resources to ensure the process runs smoothly at a more cost-efficient price. 

Final Thoughts 

Finding the best-fitting trends to follow can be overwhelming, but starting with these three strategies is a step in the right direction.

If you’re looking for a professional outsourcing company to help with your customer service needs, contact us today, and we’ll discuss how we can help your business. 

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Outsourcing: A Strategic Way to Boost Your Company’s Productivity and Profitability

Outsourcing A Strategic Way to Boost Your Company’s Productivity and Profitability
Outsourcing A Strategic Way to Boost Your Company’s Productivity and Profitability

Managing a company involves numerous to-do’s that can take up several hours of your day. 

If you’re a solopreneur, you probably find yourself juggling multiple tasks at once, leaving many assignments unfinished, and feeling exhausted and unproductive at the end of the day.

Understandably, though, you can’t neglect any of these administrative and operational responsibilities because they’re all critical to your business’ success.

That is why an excellent strategy you can take is outsourcing.

Outsourcing can greatly support you with your responsibilities, enhancing your company’s efficiency so you can be more productive and profitable.

Here are three ways outsourcing does that.

1. It allows you to delegate tasks.

Outsourcing lets you delegate repetitive and menial tasks, as well as non-core responsibilities, so you can focus on more profitable ventures.

Tasks you can outsource, for instance, depending on your industry niche, include cold-calling customers, data entry, graphic design, web development, and others.

When you outsource these responsibilities, you free up your hours for business-critical matters like strategy development, scaling up, client acquisition, and more.

You also secure the quality of your outputs, accuracy of information, among others, and boost your sales and marketing performance.

2. It lets you do much for a lesser cost.

When you outsource, you can accomplish just as much and more for a far lesser cost.

For instance, if you’re a business mentor charging 120 dollars an hour and spending six hours every month managing your accounts, that totals to a 720-dollar monthly cost on the task.

Let’s say you the price for outsourcing your bookkeeping is 90 dollars. That saves you 180 dollars of billable period each month.

So, if you’re spending too much time following up customers, or you’re designing stunning images more than writing high-quality content, you can consider outsourcing these tasks instead.

In this way, you get to accomplish more tasks, maintain and boost your output quality, and spend less.

3. It helps boost customer satisfaction.

Outsourcing allows you to enhance the efficiency and effectiveness of your non-core responsibilities, which boosts your customer satisfaction.

BPO customer support agents, for instance, can provide the right solutions for a shorter amount of time, at the first instance, and any hour of the day and night.

That makes for delighted customers who can then spread a good word about your brand to their family and peers.

BPOs can help solve your customers’ problems faster. That’s because of the length of experience and amount of expertise attained, modern technologies, and others.

By outsourcing, you let specialists handle any of your required tasks speedily and compellingly, which improves your buyer patronage, productivity, and profitability.

What’s Next?

Outsourcing is the next best strategy you can take to boost your company’s productivity and profitability.

If you outsource our call center, it will be our pleasure to take care of all your non-core activities, so you can freely focus on your business-critical tasks. 

We assure you that we have the cutting-edge capabilities necessary to make your investment with us a worthwhile venture. Contact us today to learn more.

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Is Outsourcing to BPO Companies Really Cost-Effective?

Is-Outsourcing-to-BPO-Companies-Really-Cost-Effective

“Is it really cost-effective to outsource to BPO companies?”

That is a question often asked by businesses who are in the process of scaling. (Or those who are thinking it, at least.)

If you find yourself asking that very same question, then you’re in the right place.

We’re going to look into some of the benefits of outsourcing that will help you determine if, in fact, outsourcing is going to be cost-effective for you.

1. Increase your sales 

Regardless of the size of your company, if you lack the right resources, you’d have a hard time juggling all your tasks efficiently — which will affect your production and bottom line negatively. 

By outsourcing to BPO companies, you can delegate your menial tasks and put more focus on your core processes like your sales and marketing.

As you do this, you can increase your productivity — helping you close more sales and push your products and services to market faster since you can focus your resources on these tasks.

What’s more, established BPO companies often have the technologies, tools, and expertise that can make your processes run more efficiently.

The skilled sales agents of BPOs will also play a crucial role in helping you close more deals.

2. Reduce your operating costs

Hiring additional staff isn’t always a practical option for your company — especially if you’re not producing results fast enough to earn a profit and continue your operations. 

Working with BPO companies, however, allows you to work with trained and highly-skilled employees at a lower cost.

Aside from lower labor costs, outsourcing means you won’t need to invest in office spaces, equipment, other infrastructure, pay for maintenance, and more. 

Outsourcing to BPO companies also means you won’t need to spend a chunk of your budget on recruiting, hiring, and training people who handle your process — which reduces your expenses. 

3. Streamline your process

Efficient service delivery is crucial to increasing the satisfaction of your customers with your products and services.

However, if your in-house team is swamped to the brink of poor and slow service delivery, you could lose tons of sales opportunities.

Outsourcing can help you keep this from happening by letting you work with experts and gain access to the right technologies and tools to streamline your process — and at a lower cost too. 

For instance, outsourcing your smaller tasks like contract processing, data entry, and more to BPO companies that have the tools and technology in place helps you deliver services faster.   

Outsourcing helps you streamline your tasks without needing to spend too much of your resources and still ensure efficient production and service delivery for your business.  

What’s Next?

Outsourcing offers many benefits not just with reducing your expenses, but also improving your efficiency and productivity — making it an excellent cost-effective solution for your business.  

If you’re looking for a reliable BPO company to help you with your outsourcing needs, feel free to contact us today, and we’ll discuss how we can help your business.

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7 Probing Questions to Use to Provide Better Customer Service

7 Probing Questions to Use to Provide Better Customer Service

If you’re wondering how outsourcing agents deliver sterling customer support, one of the fundamental reasons lies in the quality of their probing questions.

Probing questions help outsourcing agents glean insight from the concerns your customers bring up, as well as unearth the emotions, facts, and causes behind what they shared.

When an outsourcing staff asks the right probing questions, they can better understand the situation and provide helpful and proper solutions.

That said, here are seven probing questions that your outsourcing BPO partner relays to improve your customer service.

1. “When did this incident start?”

Confirming first when the incident started is crucial in determining the origin of the problem.

This question lets outsourcing specialists figure out how long your customer has endured the effects of the incident and the next steps to be made.

2. “Just to be sure I have the details right, may I ask what you were doing when this situation began?”

BPO support specialists want to help customers resolve the issue by listing all possible causes.

One of these reasons may be the customer’s doing, whether accidentally or intentionally. BPO agents nevertheless need to know that so they can arrive at the right solution.

To sound objective and not accusative, outsourcing agents expertly and carefully frame the question in this way. 

When this happens, your customers can be more open about what exactly happened.

3. “Has this ever occurred before?”

Discovering whether the concern was repeated allows BPO support staff to determine if the incident was systemic or one-off.

Outsourcing staff can glean further insight into how to best settle the problem by asking the customer how he handled this problem before.

4. “Can you please describe how it sounds (or looks)?”

Outsourcing specialists ask this probing question because they aim to understand the situation concretely.

When they’re able to visualize the incident, they can better trace the root causes, provide remedial instructions, compare it with previous encounters, and others.

5. “Have you tried fixing the situation before calling us?”

Asking this question helps BPO representatives consider any further action made in the attempt to correct the issue.

Whether the action failed to address the issue or not, knowing any other corrective steps made aids outsourcing agents to assess and resolve the situation adequately.

6. “What difficulties did you face while you tried to…?”

If the calling consumer has answered “yes” to the previous question, BPO agents can take a deeper look at the struggles faced in the remediation attempt.

As your customers elaborate on what they’ve tried to do, the outsourcing support staff can work with them in solving the problem together.

7. “You said earlier that… can you please tell me a little bit more about it?”

Customers often provide lengthy messages or responses to your initial questions.

Through active listening and this question, BPO representatives can steer the dialogue back to the main issue.

What’s Next?

At Executive Boutique, we make sure our professional outsourcing specialists excel in providing outstanding customer support for your business.

With these probing questions and more, you can be confident to entrust your customers’ concerns in our capable hands.

Contact us today for more details, and we’ll give you a free quote.

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Tax E-filing Benefits BPOs Can Offer

Tax-E-filing-Benefits-BPOs-Can-Offer

Does constant electronic tax filing bog you down?

If you answered “yes,” that’s understandable.

After all, e-filing is a painstakingly meticulous process that demands a considerable amount of your focus, time, and other resources.

E-filing even requires specific skill sets, systems, and technologies, among others, if you want it done right.

To help you lighten your tax burdens, you can outsource your electronic filing.

In this post, I’m sharing with you five benefits of delegating that task to business process outsourcing (BPO) companies.

1. You can access modern e-filing technologies.

For e-filing taxes to be ultra-efficient and precise, BPOs use modern systems and technologies, like automation, software programs for accounting and tax preparation, etc.

With these advanced e-filing tools, outsourcing IT and tax agents can precisely input entries and file requirements promptly and effortlessly.

BPOs can also reduce human error and increase accuracy with these e-filing systems.

2. You can get expert assistance.

E-filing is a dynamic process requiring vast taxation expertise and close attention to detail. 

That is why BPOs employ agents who can precisely process your taxation needs according to your business category and applicable conditions.

These outsourcing tax experts also keep themselves abreast of any IRS updates on deadlines and qualifications, ensuring that your requirements are met.

3. BPOs file online taxes securely.

Outsourcing firms employ robust security mechanisms to ensure e-filing your taxes remains safe and confidential.

One of these mechanisms, for instance, is email domains and data transmission channels with SSL encryptions.

SSL encryptions are additional layers of security that require strong secret passcodes for your tax information to be unlocked and read. 

Without these passcodes, there’s zero to very little chance for your data to be exposed as it is delivered online.

4. You can shorten the process for receiving tax refund.

When you choose to outsource your e-filing, BPO tax specialists can help you receive your tax refund in two weeks or even less and not months.

Direct deposits, after all, are regarded as acceptable e-filing procedures. As a result, tax refund timetables become more consistent and have fewer holdups.

You can then opt for electronic tax refund deposits into several bank accounts instead of months-long paper tax return processes (which can take months).

5. Outsourcing e-filing reduces costs.

Outsourcing your tax e-filing helps you cut costs on your human, financial, and other resources.

For one, you won’t need to acquire expensive systems and technologies to expedite and streamline your e-filing.

You wouldn’t have to hire and train the new workforce, which comes with spending on salaries and benefits, multiple training costs, and others.

That results in freeing up your time, budget, attention, and effort for your core processes and more productive tasks.

Over to You

Be confident in delegating your e-filing to dependable BPOs like Executive Boutique Call Center.

We can support your tax e-filing needs with our robust and leading platforms, top-notch expertise, and consistent stellar performance.

Reach out to us now to learn about our competitive service package and how we can jumpstart our partnership. 

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4 Reliable Ideas to Ensure Outsourcing Success

4 Reliable Ideas to Ensure Outsourcing Success

If you’re thinking of outsourcing some of the tasks you do in-house, then you need to have a good grasp of the ins and outs of outsourcing, and what it’d take so you’ll succeed.

After all, while several outsourcing agencies offer the same services, BPO companies differ on project management workflows, the KPIs they track, culture, level of commitment, etc.

And so the question becomes, what are the things that you should consider when examining the proposals and partnerships with a BPO company.

1. Experience and Cultural Fit

Making sure your organization’s work experience and culture fit with those of your BPO vendor is crucial for a successful partnership.

Ideally, you’d want a provider who specialize on similar technical skills, possessing a proven excellent track record, and other aspects needed for your projects.

For instance, if you’re looking to provide advanced customer support services with chatbots and artificial intelligence, you have to partner with BPOs adept in using those technologies.

2. Clear Project Scope and Goals

To ensure outsourcing success, it’s also crucial that you clarify at the onset what your goals are.

You have to define your project requirements and objectives. You must also give as much information as necessary, so your potential vendor can present realistic proposals and prices.

You’d also want to be clear-cut about the success indicators, timeline, deliverables, their respective due dates, and any other expectations about project management.

Discuss these terms openly with your prospect BPO service provider to see how feasible managing various aspects of the project will be. 

3. Extensive Evaluation of Potential Partners

When looking for the right BPO company to partner with, don’t be afraid to evaluate your potential vendors as extensively as you can.

You can do background research, look into reviews, and probe into the BPO firm. You can also ask several questions about the company’s experience, tenure, capabilities, and others.

You can even cite cases the BPO agency may have gone through, like conflicts with clients, misunderstandings about the project management, and inquire about how these were handled.

Asking critical questions through dialogues like this gives you a deeper look into how your possible engagement with the outsourcing firm may also go.

4. Balance of Value and Price

While price is crucial and often a major determining factor for project engagements, do not choose your service provider on that criterion alone.

After all, just because the package is cheap does not mean it is cost-effective. An expensive one may not also always offer optimum returns for your investment.

What you can consider are proposals that you believe provide a balance of price and value.

Look for a BPO firm that can present competitive, reasonable prices complementing the ability to meet targets (and more), use resources efficiently, and deliver excellent outputs and results.

In this way, you can feel that your investment was worth every dollar spent and, along with your BPO partner, be mutually satisfied with the engagement.

Over to You

At Executive Boutique, we make sure that our clients have a pleasant and profitable partnership with us. After all, your success is our success as well.

Our call center boasts of possessing top industry expertise, employing leading technologies, and other components critical for your outsourcing success. Contact us today to learn more.

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Outsourcing: 6 Tips to Keep Your Customer Data Safe

Outsourcing: 6 Tips to Keep Your Customer Data Safe

If you’re outsourcing tasks that are related to marketing, customer support, and the like, you’ll come across the inevitable need of having to relay some critical customer data.

In relaying sensitive customer details, though, you also need to ensure that it remains secure and intact in the process.

To help protect your customer data, here are six tips that you can use.

1. Work with reliable and trustworthy BPOs.

Don’t hesitate to probe into your prospect BPO partner’s profile as deeply as you can to ensure the organization’s trustworthiness and information security.

Look into reviews about the outsourcing company and news of data breaches that the BPO firm may have experienced.

In your dialogues with the agency, take time to ask as well about the client security measures and mechanisms employed.

In this way, you can adequately evaluate the robustness of the BPO’s IT structure that will handle your customer data.

2. Employ safe data transmission channels.

When storing and transmitting customer data to the outsourcing company, you need to employ messaging platforms and apps with end-to-end encryption.

You also have to use application layer firewalls and database monitoring gateways. 

These mechanisms can help safeguard your data from its delivery to receipt by the BPO service provider.

3. Keep your cybersecurity mechanisms updated.

Both you and your BPO service provider must install and update defense mechanisms, like firewalls, and anti-virus and anti-malware software programs.

Keeping these updated can help strengthen IT defenses against harmful online and offline components and threats.

Periodical patch management and security audits of applications, networks, and databases are also a must to safeguard your customer data.

4. Validate the frequency of staff training.

Staff training is vital in ensuring the safety of customer data. After all, some cyber threats, like email phishing, can take ill advantage of the recipient’s ignorance.

Numerous data breaches are also due to human error and negligence, which can stem from the lack of sufficient awareness about preventing cyber attacks.

That’s why, to keep your customer details safe, validate from your BPO vendor if and how frequently supervisors conduct staff training on cybersecurity and special data handling. 

5. Enforce intellectual property protection.

Before availing of the BPO’s services, be sure to check if the company has established protocols for protecting intellectual property.

Explain with the outsourcing firm your policies for intellectual property and data privacy in depth, and agree on following these rules diligently. 

6. Require leak-free traffic.

To keep your customer data from possibly leaking out of your BPO partner’s data channels, you need to require safe outbound traffic and emails.

Validate the capacity of the outsourcing firm to ensure leak-free traffic and frequency of monitoring. 

Should there be any suspected agents in data leaks and breaches, supervisors must also observe ready measures, such as the authorization to check sent emails.

What Now?

We at Executive Boutique Call Center value the safety of our clients’ customer data. 

When you outsource our services, you can rest assured that this asset stays secure with our reliable experts, technologies, and defense measures.

Reach out to us when you’re ready to outsource and work with a BPO company you can trust with your customer data.

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