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From the blog

A Positive Call Center Culture

High work morale is essential in Philippines call center. A team that believes in your company sticks around in the good and bad times. Most companies with high turnover rates are not employee oriented. Low employee morale should be a big concern for any employer. It’s a poisonous force that can have a corrosive effect on the productivity, profits and general well being of an organization.

Employees are hugely valuable company assets that need challenges, a sociable environment, job satisfaction, recognition and financial security otherwise their morale drops, their work suffers and the company ultimately suffers the consequences. Cultivating a positive call centre culture is one way to boost employee morale. Many businesses have limited knowledge about how to develop it.

If you neglect your culture, you may begin to notice some of these warning signs in your employees’ behavior. You may hear less laughter in the office or notice that people seem unfocused. Employees may begin working shorter days, taking longer lunches or even asking for more compensation. When employees request additional compensation, it usually means that they’re reevaluating their contributions to your company’s goals or. The management plays a big role in this subject.

They should make sure that employees have clearly defined goals and understand their professional growth path in the company and evaluate employees by their achievement of measurable goals, not by the hours they spend in the office.  They should also be able to interact regularly with call center agents and offer praise or clear suggestions for improvement. This will help develop an open and trusting relationship with the employees. A positive company culture is only an indication of the start of a successful company.

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