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From the blog

Call Center Career: Understanding Job Interview

Call Center in the Philippines - Job Interview Tips
© Syda Productions / Dollar Photo Club

If you notice, most jobs featured in a jobs listing website are positions for business process outsourcing (BPO) companies. Among these jobs are customer service assistants and Philippine call center agents which are in fact, high paying jobs. That’s why it’s very important for job seekers to understand and prepare for job interviews because this maybe the beginning of your career path. You might be one of hundreds of people who respond to a job opening. However, most of the people who respond won’t get interviewed. They’ll get screened out through a process of elimination by an individual or committee which will determine the final candidates. Typically, this is how you’ll be scored during interviews:

Good chemistry

Can you “fit” into the organization? This can be shown by your grooming; if you communicate and listen well with co-workers, customers and management; if you have personal interests and beliefs consistent with the company’s goals and objectives; if you have leadership potential and has a positive and upbeat with a can-do attitude, follows directions and accepts criticism.

Competence and ability

Can you do the job? This implies your technical skills; expertise or if you have the background and experience to do the job and education or if you have the required knowledge.

Willingness and enthusiasm

How willing are you to have that job? This signifies your ambition or if you have the desire to learn, grow and excel and your being motivated, energetic and team player.

It is also important to understand the employer’s perspective, to make a good impression and focus on what you can do for the company. Remember, your value is what makes an employer want to hire you.

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