Every Philippine call center is a relationship business. The quality and impact of your work, and the profitability of your business, depend upon relationships — with customers, co-workers, and competitors; with suppliers, distributors, and support services; with direct reports, senior managers, and boards. Being customer service and telemarketing agents is so tedious that in most cases, stress eventually takes its toll on them. That’s why it often affects an employee’s productivity and relationships at work.
However, the way you manage key relationships with even the most difficult people will determine your level of success. Building strong relationships with others heightens your ability to gain support for your work and manage barriers that will inevitably come up along the way. There is also a personal benefit with effective relationships in that they can make you feel more engaged with your work which can lead to greater job fulfillment.
When you take the time to understand another’s’ feelings and positions you can create strength in relationships, both parties allow each other to communicate without being judged. Effective relationships require parties to openly express their feelings and positions on all matters pertinent on the level of the relationship.
Respect is the key to relationships, you can show respect just by listening to the other party and by trying sincerely to understand what is important to them, you can also look at their communication style and personality to better understand what makes them tick, a person can also show respect by reinforcing the person when they are doing something well or offer to help when they are needing some extra help.
Respect, communication and working toward a win-win situation are the very foundation for a great relationship. When parties fail to express whatever is on their mind or their feelings, it can get in the way of building an effective relationship.