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From the blog

Call Center in the Philippines: Improving Emotional Health

Stress is an element in life that we can’t seem to avoid. We stress about family, friends, relationships and work. For inbound and outbound call center agents, this is a typical matter that affects their emotional health.  Too many Philippines call center agents take their mental and emotional health for granted – focusing on it only when they develop problems. People who are emotionally healthy are in control of their emotions and their behavior.

They are able to handle life’s inevitable challenges, build strong relationships, and lead productive, fulfilling lives. When bad things happen, they’re able to bounce back and move on.  The good news is that there are many things you can do to boost your mood, build resilience, and get more enjoyment out of life. Emotional resilience is what enables people to bounce back after difficult experiences. Fortunately, this is a skill that you can develop to get through stressful times with greater ease.

Know your purpose in life

It’s a big endeavor, but discovering your purpose in life is fundamental to your ability to navigate challenges.

Set realistic goals and make specific plans

Some things are beyond your control, but smart planning can enhance your stability.

Be aware of your emotions

It’s easy to get swept away by strong emotions. If you can be mindful of what you’re feeling, you can give yourself room to evaluate the situation before reacting.

Practice patience and persistence

Make a commitment to yourself to see things through even when difficulties arise.

Slow down

Lack of sleep or perpetual multi-tasking can cause stress to build up. Give yourself a break to refresh your mind.

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