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Call Center in the Philippines: Principles of Leadership Coaching

Call Center in the Philippines - Leadership
© Marek / Dollar Photo Club

Leadership qualities in professionals at all levels of the management hierarchy play a key role in success of Philippine call centers. It is not something with which you are born, it is not inherited–it is something you decide to do. Leaders are those who are bold enough to make a decision when they are faced with a defining moment.  To build a successful business, you have to be a leader and being a leader implies you must be a coach. Leadership coaching therefore; is the art and science of helping individuals to develop the necessary traits and skills required to become a good leader.

Be a good listener

Good listening skills are critical to the coaching process. Being a good listener and being an active learner go hand in hand. Ideal candidates understand that listening is like throwing a ball back and forth. One person listens while the other talks and vice versa.

Trust yourself

Your behavior as a leader can either change or inspire it. To guide your team successfully, you have to follow your intuition and practice fundamental leadership skills. If you trust yourself, you can be a better leader whether you’re an inbound or outbound agent.

Empowering people

A great leadership coach should know how to empower other individuals and as well raise high performance individuals and consequently high performance teams. A good leadership coach must have confidence in other players in the organization, so that they become empowered to unleash their true potential.

Taking Responsibility

Leadership begins by setting a direction and developing a vision for the distant future. Leadership is much more strategic and looks toward what could be. Leaders focus on aligning the right people against their vision. You must ensure that you clearly communicate your vision and that it is understood and that people are committed to it.

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