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From the blog

Customer Service: Building Self-Confidence

Customer Service
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Inbound call center agents know very well how difficult it can be dealing with the customers on a day-to-day basis. If you are working at a call center, the potential for difficulty in customer service can be even greater since they are most likely calling you because they have a problem.

Not so happy customers combined with demanding bosses can really take its toll on your self-confidence. Confidence has always been the core of self development; the building block on which goal setting, motivation, problem solving and communication. Without confidence you will surely miss a lot of available opportunities because you will be afraid to take the risk of trying something that you aren’t sure you can handle. There are many factors that influence your ability to have confidence in yourself.

Positive self-image

This is important to a fully developed sense of self and gives you the ability to build confidence.

Your view to the world

Many people with low self-esteem or self confidence place too much importance on what others think. Learning to think for yourself and being able to express those thoughts to others is the key to feeling good about yourself.

Deal your mistakes by yourself

Understanding that mistakes are a part of everyday life for everyone is important in developing self confidence. The fear of making a mistake can cause you to freeze into non-action.


Depression can actually stem from a lack of self confidence. When you consistently feel self critical about what you do and things in your life it can lead to becoming depressed. Although depression can have many roots, lacking self confidence can contribute to it.

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