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From the blog

Exceptional Customer Service Experience

It was summer and my birthday as well so I decided to take a vacation with my family in a nice resort hotel. Before I go there, all I was expecting were nice room, beautiful beach and great weather.  When I arrived at the airport, a good looking hotel representative approached me with a warmth smile. He then carried our luggage and escorted us in the ferry boat. Upon entering that nice ferry, a beautiful young lady greeted and offered us cold towels, bottled waters and snacks.

I said to myself, I never expected this kind of treatment. After that five minute ride, we were guided inside the van for a ten minute ride to the hotel. When we got there, we were welcomed again by a beautiful guest relation staff and she led us directly in the room. In the room, I was even more surprised because there was a birthday banner, a nice birthday cake, a welcome dessert platter and a cupcake that had my son’s name on it. I almost cried in surprise because I never thought about that. I was really speechless that time because those small things brought me so much happiness, that I must say was an exceptional customer service which I could never forget. I was treated like a queen for once in my life and I wanted to keep on coming back to that place.

I got a nice room, the weather and the beach was beautiful and the best part of all, I experienced something that was very inspirational and I could share with my inbound call center agents, so they would know how important customer service is.

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