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From the blog

Life as a Philippines Call Center Agent #05

It was a about a year ago and I was looking for a job.  I had a college degree from a nursing school but I was having trouble finding work in the medical field.  Let me rephrase that…I was able to find work in the medical field but not really work that paid well.


I have many friends who were working as customer service call center agents here in Cebu, Philippines and I thought it sounded like a good idea.  As you may know the Philippines call center industry is one of the fastest growing fields.  There are plenty of job openings if you are a good English speaker.  Depending on the work you are looking for there are other skill sets that come into play.  For instance, I interviewed for a company that did outbound sales and what they were interested in is whether you could memorize the script for their telemarketing campaign.  I was able to memorize the script but I wasn’t really seeing the value in the product.  This is a problem you can get over once you realize that your commission and a part of your pay is all about how much you can sell over the phone.


Not all call center jobs in the Philippines are about selling.  I worked for a while on a campaign as a customer service operator for a shoe company.  It was really cool because they sold so many great shoes online.  A lot of the customer support was chat based so I didn’t talk to many customers on the phone but people were generally very nice.  I guess there isn’t too much stress when buying shoes.  I was so scared when I started because I have heard so many stories from other call center agents who would tell me about how their customers would scream at them and swear.


So if you decide to work in a call center there are a lot of choices to make.  Do you want to be an inbound customer service representative?;  do you want to be an outbound sales agent?  But not to worry many of those choices will be made for you when your mangers see what you are really good at.  And then you can say hey “I’m a Philippine call center agent and here is my blog”

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