Executive Boutique

CALL US - US: 1-888-700-9555 US | UK: 44-12026-18056 AU | AU: 612-8015-5330 AU| SGP: 65-6653-6528SGP

Philippine Call Center Blog

March 12, 2009: New York Business Trade Show

Executive Boutique
Executive Boutique

Executive Boutique Call Center was a big hit when it exhibited at one of New York’s largest business trade show events outside of New York City on March 12, 2009. The event was sponsored by the Business Counsel of Westchester County, which has over 1200 businesses as members ranging in size from Fortune 500 companies to small family owned businesses.

Mark Shapiro, Director of Business Development for Executive Boutique (pictured above) presented at the show and focused his discussions on how small and medium businesses can take advantage of the outsourced customer service and lead generation services offered by Executive Boutique Call Center.  “Small firms in the US often need more help with these tasks but are not sure of the steps they need to take to outsource to an offshore location like the Philippines,” Shapiro said.   He also pointed out that using the flexibility and cost savings of a Philippines call center can give a company a great advantage over their competition.

Shapiro reported that the attendees he spoke with were most interested in affordable customer support along with sales and telemarketing services and he is looking forward to working with many of the businesses he met with at the show.

Read More »

Will Philippine Outsourcing change with the Obama Presidency?

Philippine Outsourcing
Philippine Outsourcing
© W.Scott / Dollar Photo Club

In keeping with the tradition of  incoming U.S. presidents, Barak Obama has made much talk about the outsourcing of business processes to other countries like the Philippines and Indian.  The average American is probably happy to hear that President Obama wants to protect US jobs from the world of outsourcing.  But business leaders may not agree with this.  It is hard to deny the economic advantages of using offshore firms to do work for US companies.

Firms who focus on telemarketing, lead generation and inbound customer support find it more and more challenging to handle these business processes at home.  Obama’s threat to eliminate tax breaks will probably not cause the great pull-back from offshore outsourcing that is talked about.

Obama has promised to end tax breaks to companies who send work to offshore BPO companies.  The new president is pushing a populist campaign promise to force American companies to keep jobs in the US, saying to US Congress: “We will restore a sense of fairness and balance to our tax code by finally ending the tax breaks for corporations that ship our jobs overseas.”

The experts say this is all part of the usual rhetoric as there is really no direct tax incentive awarded to US companies who transfer jobs to other countries.  The US tax code does have a provision that allows American companies to defer income tax payments on offshore profits until they are repatriated back home, and this is one code that Mr. Obama does want to eliminate.

The Philippines does not seem worried.  Their call center and business process outsourcing are as strong as ever, and government officials are predicting a 30 to 40 percent increase this year in outsourcing.  Philippine call centers that specialize in customer service and outbound telemarketing have historically had high growth rates and this trend should continue.  As one business leader puts it “Tax breaks can’t substitute for the realities of economics”

Read More »