Executive Boutique

CALL US - US: 1-888-700-9555 US | UK: 44-12026-18056 AU | AU: 612-8015-5330 AU| SGP: 65-6653-6528SGP
Your Call Center Partner in the Philippines

Philippine Call Center Blog

4 Benefits of Outsourcing Your Contract Processing

4 Benefits of Outsourcing Your Contract Processing

Legal obligation. Binding. Complex. Wordy. Highfalutin words. These are the things that come to mind when you hear the word “contract.” 

Processing and understanding mortgage contracts are no different. It’s also a cumbersome and time-consuming task. A little mistake can lead to considerable loss. 

With the economic downturn and fierce competition, outsourcing your company’s contract processing needs is a wise move. 

Guidelines in Choosing your BPO Partner

But where do you begin? With the enormous population of BPO companies in the Philippines, how do you choose?  

Start by asking your potential BPO partner the following questions:

  • What types of contracts have you been processing?
  • How many years have you been doing contract processing?
  • What are the qualifications and educational background of your staff?
  • What sort of pricing should I expect? A flat fee per file? Or do I get a discount on bulk volume?
  • Who takes care of shipping and mailing charges?
  • Will a dedicated processor be assigned to my account or an entire team?
  • What is the maximum amount of file you can process?
  • What’s your turnaround time per file?

The moment you get satisfactory answers to your questions, you can start looking forward to enjoying a host of benefits listed as follows.

Access to Seasoned Loan Officers

The processing of mortgage contracts involves different stages and is lengthy. It requires skill, quality time, and dedication.

Outsourcing your mortgage processing needs means you have professional and experienced processors, otherwise called seasoned Loan Officers, working for you.   

Faster Turnaround and Higher Productivity

Outsourcing your mortgage contract processing also means you achieve more – fast.

Efficiency is core to every business entity. But more so for mortgage and lending companies.

It is elementary to monitor your processing activities as a firm constantly.

When you outsource, you meet deadlines and get work done instantly. The amount of time (and resources) you need to recruit additional staff and train them is eliminated.

Reduction in Overhead Costs

When your mortgage contract is processed offsite, it reduces office resource usage – lesser incoming phone calls, fewer office supplies, lower utility bills. You can even operate in compact office space since you will also only host limited in-house staff. And a small team only creates an inconspicuous dent in your capital for compensation and benefits payout. 

Frees up Time and Reduces Stress

Outsourcing also frees up your in-house Loan Officer or Broker’s time. Since they will no longer be tied down by the details and intricacies of processing contracts, they will gain more time to do market and sales instead. 

When you have productive and happy agents, not only does it produce better output but also a conducive working environment. And a happy and healthy work environment translates to a lower employee turnover rate.  

What’s Next?

If you are looking for a reliable BPO company to outsource your contract processing needs, then look no further than Executive Boutique.

We offer you affordable contract processing services on a month-to-month or ongoing support basis. 

Our highly-trained and professional workforce, supported by state of the art technology, will bring you significant savings and greater flexibility in how to run your business.

If you would like to find out more about the services we offer, as well as get a non-obligatory quote, contact us today.


Read More »

3 Benefits of Outsourcing Your Software Installation Support

3 Benefits of Outsourcing Your Software Installation Support

In today’s digital era, more and more businesses are turning to the latest technologies to produce faster, better results and keep up with the dynamics of the industry landscape. 

However, acquiring new software programs and tools to improve the efficiency of your business comes with challenges in installation, maintenance, and support, plus the costs of all of these.

One of the best solutions that can address this challenge is for you to outsource your software installation support to third-party providers. 

By outsourcing your software installation support, you can focus on your core tasks and leave this crucial aspect in your business process in the hands of reliable third-party services.  

In this post, we’ll take a closer look at three benefits of outsourcing your software installation support. 

1. Outsourcing Lowers Your Operational Costs.

Getting your hands on the technologies that will get your business ahead of the game comes with a cost, but by outsourcing your software installation support, you can lower your expenses.

Outsourcing your software installation support will also help you control your IT costs. 

For instance, if your agreement with your third-party service provider is on a usage basis, then this can lead to lower IT expenses for your business.

By removing fixed costs in your IT expenses like this one, you’ll get a bit of wiggle room to budget more effectively.

Also, outsourcing helps you manage the costs of a “perpetual learning curve” that can happen with constant IT department turnovers. 

You can reduce your labor, hiring, training, and turnover expenses and leave the responsibility of keeping your software installation support team educated to your outsourcing partner.

2. Outsourcing Gives You to Easy Access Software Support.

When you outsource your software installation support, you’ll have easy access to technical support without going through the process of contacting your software supplier.   

With an outsourced software installation support team, the time difference won’t affect the availability of the services you need. 

You will also get fast and timely solutions to any issues you have with your software programs, so that they won’t affect your business operations and, instead, increase your efficiency.   

You’ll also have access to experts in software installation and support, which helps ensure that you get the quality service that your business needs. 

3. Outsourcing Offers You a Competitive Advantage. 

If you’re a small-scale business that can’t match the in-house software installation support services of larger companies, then outsourcing can help you even out the playing field. 

Outsourcing allows you the opportunity to act like the big guys in your industry by giving you access to similar software support and services that large businesses enjoy. 

Depending on the terms you have with your outsourcing company, you’re still getting more or less the same kind of support services that other businesses can get. 

Plus, by working with third-party support services, you can get an economy of scale and a cost structure that will give your business a competitive advantage.  

What’s Next? 

Working with outsourcing providers for your software installation support needs helps you strengthen your network security, prevent data loss, and increase your productivity.

Here at Executive Boutique, we offer an extensive range of traditional and multi-platform requirements support and make software installation as seamless and pain-free as possible. 

With our pool of dedicated experts, you can get affordable technical and software support that your business needs. 

Contact us today and get a free quote!

Read More »

The 5 Biggest Benefits of Outsourcing Your Software and Application Support

The 5 Biggest Benefits of Outsourcing Your Software and Application Support

Outsourcing your software and application support could be the game-changer in the way how you run your business and service your customers.

When you think about it, everyone today relies on at least one software or application tool to get things done. In fact, it’s difficult for people to imagine living their lives without all these tools at their disposal.

Here are 5 of the most significant benefits of outsourcing your software and application support.

1. Provide your customers with round-the-clock software and application support.

Thanks to the internet, businesses can now market their software and application products to customers across the globe. 

That also means ensuring that you provide all of your customers with the same level of after-sales support. 

For many businesses, that means hiring additional employees at a higher-than-average rate because they’ll have to work at odd hours.

Outsourcing your software and application support will be a more cost-effective alternative.

Call centers and BPOs, like those in the Philippines, run their operations 24/7. That means you can now provide your customers with quality service round the clock at a fraction of the cost.

2. Outsourcing makes your business more human.

Many customers still prefer to get their concerns and questions answered by a live human being as opposed to chatting with a bot or sending a message to a ticket-system helpdesk.

That’s because customer service agents can give one thing that these customer service software tools can’t: empathy.

Your customers want to feel that you heard and understood them at an emotional level. And when your business can provide this, you’ve gained their loyalty and trust.

3. Cost-effective access to specialized skills. 

Providing quality customer support for a software and application company is harder than you think.

On the one hand, you need someone with the technical know-how to troubleshoot problems your customers are facing remotely.

At the same time, they got to have the communication skills to explain to your customers what to do at a level that they’ll understand.

BPOs and call centers providing outsourcing services to software and application companies understand this need.

So, in addition to hiring people with specialized technical skills, these outsourcing service providers take it upon themselves to adequately train them on customer support best practices at no additional cost.

4. Increase your team’s productivity.

By outsourcing your software and application support frees up your team to focus on “revenue-generating” tasks like product development and enhancement, marketing, and sales.

An increase in your team’s productivity level in these areas means that your business generates significant returns on the initial investment you made with an outsourcing service provider.

5. You focus on critical business activities.

Business owners, like you, wear many hats. The last thing you need is another one. This will cause you to burn out and affect your ability to lead your team. Worse, the stress you experience can even affect your personal relationships.

By handing some of these responsibilities to an outsourcing service provider, you alleviate your stress levels, make better business decisions, and become an inspiring leader to your employees.

Outsourcing your software and application support is crucial for your business’ growth

Outsourcing your call center software and application support indeed requires a financial investment.

However, the benefits you can get by working with an outsourcing service provider outweigh the amount you’ll invest. 

Soon, you, your team, and investors will be reaping the rewards professionally and personally on this decision you’ve made.

Read More »

Why The Philippines is Considered a Powerhouse of Outsourcing Services

Why The Philippines is Considered a Powerhouse of Outsourcing Services

The multi-billion dollar BPO industry in the Philippines has been growing exponentially over the years and is projected to double again by 2020. 

The 2017 A.T Kearney Global Service Location Index named the Philippines as an “industry leader”. We also occupied the number seven spot for financial attractiveness, people skills, availability, and business environment.

Asia’s Outsourcing Powerhouse

Although outsourcing has only been around in the Philippines for the past two decades, we remain a top choice for BPO services. And even with the threat of automation and AI (Artificial Intelligence) looming, we continue to gain ground and keep our momentum.

Here are the reasons why the Philippines is considered a powerhouse of outsourcing services.

Proficiency in the English Language

At the turn of the 20th century, when America took possession of the Philippines, English was instituted to be the official language to be taught in schools. It remains to this day, and we are the only country in Asia to do so. As a result, we are the third largest English speaking country in the world.

Most Filipinos speak with a neutral English accent, which makes communication clear and easily understood.

Cultural Fit

The ethical values, traditions, customs, and behavior imbued by the modern-day Filipino are a result of different influences – from Spanish to American to Japanese. 

We are one in a few Asian countries that has a healthy mix of both Southeast Asian and Western influence. We grew up watching Western media and therefore have similarities with their culture. 

Our exposure to different influences from our colonial past has created compatibility among most foreign cultures, making it easy for us to relate and engage with international customers. It gives us the edge in providing excellent BPO services.

Exemplary Work Ethics

Filipinos are recognized for their excellent work ethics, values, integrity, loyalty, and service-oriented mindset. We foster a fun-loving work environment without forgetting what responsibility entails and high regard for professionalism.

Cost Efficiency

Since living costs in the Philippines are relatively cheap, companies save tremendously in operational costs. The same goes for the salary paid out to workers. A full day’s wage is comparable to an hourly wage in the EU or the US.

Large Talent Pool of Highly Skilled Workers

A huge chunk of our country’s GDP is thanks to the BPO industry. To further the growth of this industry, the Philippine government came up with initiatives and policies in place. This includes partnering with universities to create BPO specific curriculum and setting up TESDA (Technical Education and Skills Development Authority) to produce graduates who are highly trained and skilled in BPO jobs such as customer service, IT, etc.  

On average, we produce 500,000 college graduates in a year resulting in a workforce of about 42.2 million (as of July 2017) with a median age of 23 years old. These are young professionals who have grown up with technology and are flexible in any work environment.

Government Backing and Support

With the BPO industry being a strong economic pillar, government agencies such as the Bureau of Investments (BOI) and Philippine Economic Zone Authority (PEZA), are encouraging foreign investors to outsource to our country.

To lure them in, tax incentives and exemptions such as 50% tax deductions, import duty exemptions, permanent resident status, etc.  have been implemented to benefit them.

What’s Next?

Executive Boutique is your offshore call center in the Philippines offering unparalleled expertise in training, customer service, technology, creative solutions, and problem solving.

Our team of experienced professionals guarantee high quality service that is both affordable and flexible.

Contact us today for a free quote.

Read More »

Boost Your Team’s Efficiency With These Tips

Teamwork is one of the most important parts of just about any job, because one way or another, we will find ourselves working alongside others in some aspect. Without a properly functioning team, the work becomes tedious, the days long, and the efficiency of your work takes a nosedive into the red zone. So what can we do to keep the team afloat? What things need to be done to make sure every member of the team is putting out exactly what they need to — and doing it happily? Here are some five tips on how to improve team efficiency.

Whose job is it, anyway? While it may take the entire team to work on a project, there needs to be some kind of “job assignment”, so things can get done effectively, rather than everyone picking on the portion of the project they want to work on and avoiding all the others. The team leader needs to portion tasks out fairly, but also take into consideration the team members’ passions and strengths, as well as weaknesses.

It’s about strengths AND weaknesses. Knowing each and every team members’ strong points is one thing; it might just lead you down the right path for a great outcome, but without knowing what they struggle with, you’re putting the team at risk of faltering. Delegating jobs based on not only their skills, but also the things they struggle with, if the best way to get your task or tasks done without many hiccups.

Communication!!! Yes, that definitely deserves three exclamation points, because without communication, you cannot function as a team. It’s just not possible. There are hundreds of ways to communicate with your team, and unless you want to watch the chaos descend upon your project, then you need to utilize at least one of them.

Use incentives. The hard truth is that people tend to work happier, faster, and better when there are incentives involved. Think up rewards, even if it’s just something like “if this gets done early, then you can all go home early, too.”

Be a good example for your team members. As a team leader, your teammates will mimic your behavior when it comes to approaching their project. Should you face something with a negative attitude and snarky remarks, the others will do the same, because you haven’t given them anything else to go on.

So long as you remember these things, your team will remain successful in all that they approach. These people are like an extended family, so take the time to treat them and train them right, and everything else will follow!

Read More »

4 Signs Your Outsourcing Partnership is Working Like Clockwork

4 Signs Your Outsourcing Partnership is Working Like Clockwork

Outsourcing some of your tasks to a third-party company is great — that is, if the company can get you the results you’re looking for.

Here’s the thing, while outsourcing is a tried and tested method of helping businesses scale, cut costs, improve profits and productivity (among other things), all of these will only happen if your collaboration with them is working like clockwork.

And so the question becomes, how do you know if your collaboration is working as it should be?

In this guide, that’s what we’re going to talk about.

We’re going to look into some of the signs that can tell you if your collaboration with a third-party outsourcing company is working (or not).

Let’s hop right in.

1. Improved customer satisfaction. 

Working with the right outsourcing company helps boost your efficiency and streamline your business processes — such as your customer service. 

If you are outsourcing your customer support, an indication of your successful partnership should be improved customer satisfaction.

Since your outsourcing company can focus primarily on the specific task of addressing your customers’ needs, the company is bound to produce exceptional results — since they aren’t spread too thin.

You can set specific metrics to measure your customer satisfaction, and if your outsourcing company can meet your targets, then it’s an indication of success.    

2. Better access to the latest technology in your industry. 

The tools, infrastructure, and technology that your outsourcing company is using ought to be updated, relevant, and reliable — cutting edge, even.

After all, if their tools are a downgrade compared to what you have in-house, then there isn’t much leverage that you can gain — equipment-wise.

When your outsourcing company gives you access to dependable and effective tools that help you achieve the goals that you’ve set out, then you’d know that things are working right.

The last thing you want is an outsourcing company that charges you extra for every single move, tool, instruction that you make.

When your outsourcing company has access to the right tools, that means, you won’t need to invest in acquiring them and training your team about how it works.

3. Enhanced core processes. 

Remember that one of your primary purposes for outsourcing your specific business tasks is for you to share your workload and free up some of your time. 

Thus, if your outsourcing provider works effectively to give you more time to focus on your core processes without sacrificing the quality of your output, then you’ve found the right partner.

Also, if your core processes and outsourced tasks work simultaneously without a hitch, then your outsourcing provider plays a huge role in this success.

When you focus on your core processes, you’ll be more equipped to make better business decisions, improve your strategies, and grow your business. 

4. Faster and better output. 

One of the benefits of working with outsourcing companies is getting access to expert knowledge and skills that can help your business deliver faster and better output. 

Your outsourcing company should be able to effectively apply their expertise to help you do just that, otherwise, maybe it’s time for you to consider working with other third-party services. 

Depending on the tasks that you outsourced, if they lead to, let’s say, better workflows and faster delivery times, you’ve partnered with the right outsourcing provider for your business. 

What’s Next?

Working with the best-fitting outsourcing company is crucial to ensure that your business runs smoothly. 

The right outsourcing partner will give you the results you need and help you grow your business.

Are you looking for a proficient and reliable outsourcing provider for your business? Contact us today at 1-888-700-9555.  

Read More »

Why Outsourcing Remains Strategic in the Digital Era

Why Outsourcing Remains Strategic in the Digital Era

Outsourcing can bring a myriad of benefits to a company — especially in this digital era.

It allows you to keep up with the fast-paced demands in the digital era by helping your business lessen the workload, operate more efficiently, and gain access to the latest technologies.

In this post, let’s look into how companies can benefit greatly from outsourcing.

1. Outsourcing helps your business operate more efficiently.

Outsourcing has gone beyond simply helping companies with cost reduction, instead, it has become a strategy for companies to ensure efficiency and the clever use of their resources. 

By outsourcing some of your activities, your employees can focus on more important aspects of your business.

It’s worth pointing out, however, that there are a lot of tasks that you can outsource aside from data entry and other clerical tasks. You can outsource your lead and sales generation, appointment setting, website development, etc.

With the right outsourcing partner, you can delegate your other business processes that require higher levels of expertise. 

You also get to work with a team of experts that can give you insight into your projects based on their years of experience.

2. Outsourcing gives you access to emerging industry technologies.

As the digital era evolves, so do the technologies used by your industry to help deliver the kind of value that your customers expect and require.  

Working with outsourcing companies that implement the latest advancement in technology is an excellent way to streamline your business processes. 

Plus, it’s a great way for you to capture and integrate new practices and advances in the marketplace to your business, get cloud-based service delivery, and learn new software.   

The right outsourcing company can help your business become well-versed and effectively implement innovative practices and new technologies in your industry.   

3. Outsourcing helps you keep up with the growing demands of your business. 

Outsourcing can give your business the flexibility it needs to grow or scale back your team when necessary. 

While on-demand outsourcing might not be as widely practiced as of now, it’s a new trend that is useful for you to plan for peak and low seasons. 

For instance, you can do on-demand outsourcing to meet demands in product deliveries during peak periods, such as during the seasonal holidays.

You can also increase or decrease your IT personnel, customer service, and sales staff as the need arises.

4. Outsourcing can sometimes be a more cost-efficient solution.

If you’re a startup company or if you don’t have the financial capabilities yet, hiring in-house employees to handle all your business tasks might be challenging and more costly. 

Remember that you’re not only paying for the salaries of your employees, but you would also need to factor in their mandatory benefits, your operation costs, and other related expenses.  

Outsourcing also comes with a cost but, depending on the needs of your business, it can be the more cost-efficient solution compared to hiring someone in-house. 

When you outsource, you’ll have direct and immediate access to the expertise and technologies that outsourcing companies can provide for your business. 

What’s Next?

Working with the right outsourcing company can help you address the immediate needs of your business and improve your business processes to keep up with the dynamic digital age. 

Are you looking for an outsourcing company to help bring your business to the new era? Find out more by reaching out to us now, and you can get a non-obligatory quote. 

Read More »

How Outsourcing Gives You Access to Resources and Skill-Sets You Couldn’t Access Locally

How Outsourcing Gives You Access to Resources and Skill-Sets You Couldn’t Access Locally

To create a successful company, you don’t have to be an expert at everything.

What you do need, however, is access to the best resources and people that can help you with scaling some of your business processes such as database management, accounts, billing, IT support, website development, and more.

Outsourcing, in any form, can give small- and medium-sized businesses the capabilities of larger brands by allowing them to compete with the bigger players on a more even playing field.

In this post, we’ll be taking a closer look at how business process outsourcing can help facilitate growth within your company by tapping into the skill sets and resources available offshore.

Let’s get started.

1. Technology makes hiring external workers fast and simple.

The relationship between technological change and outsourcing are clear.

Areas that didn’t have access to industry are now able to provide valuable services to companies throughout the world because of breakthroughs in communications and infrastructure.

This has allowed different parties to form an interdependent relationship that supplies the required skills and capabilities to generate more relevant results and production levels.

2. You cast a wider net for industry talent.

As mentioned above, technology has allowed businesses to build bridges instead of walls when it comes to hiring offshore workers.

This lets you tap into a rich talent pool of workers from different cultural backgrounds that may even bring fresh new ideas to the table that can help scale your business.

The combination of technology and access to impressive outsourcing talent makes it faster and cheaper for your company to take off.

3. You tap into industry specializations according to country.

As new markets emerge, companies also need to find ways to establish a presence before competitors.

Knowledge of what the top outsourcing destinations are and which skill sets they are known for can help you simplify your search for an outsourcing service provider that can give you an edge.

As an example, India currently stands as the top provider for IT-related services, while the Philippines dominates in the call center industry for customer support services.

You can use this information when strategically hiring offshore employees to fill the skill gaps in your business.

4. You get the same quality of service at reduced costs.

This last part is the most obvious reason why most companies decide to outsource. The premise is: if I outsource, then I pay less overhead costs. In most cases, this is true.

With an outsourced worker, you can get the same level of work that a local expert is able to provide at a more reasonable price.

This form of collaboration allows for a mutually beneficial relationship. Organizations can enjoy more advantageous pricing while offshore workers are paid more competitive rates.

Key Takeaway

While many would argue that cost-efficiency is one of the top reasons why brands outsource, access to industry specialists and experts is also another distinct advantage.

Startups stand to gain a lot from outsourcing. With the right execution, you can make almost anything happen, such as eventually going head-to-head with larger names in the industry.

Read More »

Why Outsourcing Can Be Good News for In-Office Employees

Why Outsourcing Can Be Good News for In-Office Employees

The word “outsourcing” can be greeted with mixed emotions depending on a person’s role or position in a company. For business owners, it’s often a sign of good things to come.

While it’s true that most companies outsource to cut costs, it doesn’t necessarily mean that part of the plan is to drastically reduce the in-house workforce.

As a matter of fact, outsourcing can even make situations better for office employees.

In this post, we’ll be taking a look at how business process outsourcing can be the beginning of good things to come for everyone, including in-house employees.

1. It Can Promote Efficiency

Outsourcing can help your in-house employees enjoy better productivity by improving processes that are complicated in nature, especially back-office responsibilities. 

In many cases, the tasks that are better off outsourced are the ones that require specialized skills that you can’t easily find locally, or are just too expensive.

For example, if you run a small medical business and want to accept different insurance plans, your current worker may not be able to keep up with the different providers and rules to follow.

One solution is to outsource to a firm that specializes in medical billing. They can free up time for your in-house worker so he or she can focus on other core responsibilities.

2. In-Office Employees Can Take On Management Roles

It’s common for companies to assign management roles to in-house employees, especially since communication may pose a problem when dealing with outsourced workers.

Companies should keep core competencies in-house. 

This can free up your non-outsourced workers’ time and energies that can enable them to focus on building your brand and create new ways to provide better value-added services.

3. More Access to Skill Sets and Better Technology

Outsourcing with global workers in mind can also add an edge for your company to compete in the global market.

For example, India is well-known to have many skilled workers in the IT field, while the Philippines is a great country to outsource content production needs.

You can tap into these sources and get results that are better than if you were to focus on local workers — usually at a fraction of the cost.

Not only that; you also gain access to the latest technology that typically comes when you work with outsourced service providers.

4. Improved Company Culture

A positive work culture can translate into higher productivity for everyone, including both in-house and outsourced workers. 

When handled properly, outsourcing can add a nice touch of diversity to your current company culture. 

This can be exciting and beneficial for your employees as it fosters cultural openness and acceptance, especially when you’re working with people from different cultural backgrounds.


Businesses that are technologically dependent stand to gain with outsourcing. And, contrary to popular opinion, it doesn’t have to spell bad news for in-house workers.

Considering how today’s industries are constantly competing for better innovation and cost efficiency, outsourcing may even be what your workers need to work better than ever before.

Read More »

How to Confront Without Rocking the Boat

Working in a customer service job is one of the most stressful jobs someone can be in, because you’re dealing with — you guessed it — people. Not just people, but oftentimes disgruntled people. People who aren’t very kind. Sometimes, there are moments where we might have to confront someone, but we don’t want to do it to the point where it blows up in our faces and creates a bigger problem, right? So here’s what we’ve come up with on how to confront someone, but without rocking the boat:

Make an observation, then ask a question. This is probably one of the easiest and non-confrontational ways to confront someone about something. You telling them what you have noticed and perceived is a great way of avoiding labels and diagnosis, and asking the follow up question gives them a gentle push towards an explanation and open dialogue: “I’m noticing ______. I’m wondering if _______.”

Being direct doesn’t have to mean being rude. Direct conversation is probably one of the most valuable forms, but also one that gets a bad rap as being “rude” and “blunt.” The fact of the matter is, you can be direct without coming off as a stuck-up know it all. Always start your conversation with a compliment; it not only disarms the person you’re confronting, but also lowers their walls and opens them up for what you’re about to say. The words coming out of your mouth need to be either neutral, or positively associated words — so avoid words like “never,” “lazy,” “disappointed,” etc. Direct communication also means walking into the conversation with a solution already on hand, relaxed body language, and a smile. Your goal is to talk about the important parts without sounding like you’re condemning the other person.

Understanding your own emotions is just as important as acknowledging the other person’s emotions. If you find that you’re in a high-emotions situations, and you can’t seem to allow yourself a deep breath, then it’s okay to get a rain check on the conversation. If you cannot fight back the anger or the tears (sometimes they come hand-in-hand), then you cannot confront the situation in a healthy and professional way. There is no shame in taking a step back.

No one is a real fan of confrontation, but if it’s done in a calm, cool, and collected manner, then the experience really isn’t as scary as most people think. The goal is to be open and accepting of the other person; have a discussion, not an argument.

Read More »