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From the blog

Philippine Call Center: Future Virtual Assistants

Call Center in the Philippines - Virtual Assistant
© Syda Productions / Dollar Photo Club

Virtual assistants are a growing trend in the business world. If you own a small business and you are in need for administrative support or other services, hiring a virtual assistant will be a strategic plan to grow your business. This is because Philippine call center providers can deliver the work with the same quality as the work office employees or even better. The most outstanding benefits of hiring a virtual assistant is that you can get the same service without having to deal with screening and sustaining a full-time employee. This means you will have fewer expenses and more savings.

Now, with the rapid changes in consumer demands and the rise of technology as well, there are more than administrative tasks that VA’s can offer. Some of the changes anticipated in the role of virtual assistants of the future will include an entrepreneurial approach. Future assistants will have to possess deep knowledge of management principals, have sound interpersonal skills and a great degree of technical aptitude.

These skills will be essential as more and more functions become automated requiring virtual assistants to respond with a human touch that automation will eliminate. Future virtual assistants will have to acquire specialized training in budgeting, negotiation, planning, supervision and delegation. Another important field in which the future assistants will have to be adept in will be security of sensitive information, as most information will be transmitted electronically. Future virtual assistants will no longer be considered as generalists instead they will be expected to be specialists in day to day business administration.

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