Effective communication is vital if you wish people to understand your viewpoint. It becomes even more crucial in professional settings, as fierce competition means that customers must be convinced that your products are superior to your rival’s. Having effective communication in the Philippines call center is the cornerstone of establishing trust within inbound and outbound call center teams and making productivity improvement gains in their performance.
Organize Your Thoughts.
Organizing your thoughts systematically is the first step to effective communication. You should be clear about the message that you want to convey, and it is helpful to have a framework for the conversation.
Be a good listener.
Effective communication is two-way process; if you adopt a one-way attitude, you will fail to create a rapport with your counterpart. By making the other person feel that you value their participation in the conversation, and that you are addressing his/her needs, you make him/her much more willing to accommodate your position. In practice, this means that you must listen patiently and converse accordingly.
If someone puts you on the spot and you’re not sure what so say, instead of feeling under pressure to say what first comes to mind, take some time to consider your response. It’s natural to want to answer right away and it takes some practice to stop and think about your response, but there are situations that require a bit more thought, at least in how you phrase your response.
The message you convey through your gestures, body language, and facial expressions will play a huge role in the response you elicit. For this reason, your verbal and nonverbal message need to be consistent; otherwise, you will send mixed signals and not achieve the outcome you desire.