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From the blog

World of Customer Service

In customer service, it’s critical to make sure that your whole value proposition is clear and is consistently delivered in a way that delights and even surprises your customers. This gets done in two ways. The first is through a positive customer focused company culture that values, supports and nurtures relationships. The second is from the personal commitment and determination of the people that take care of the customers every day.

You chose this job, or it chose you.

Either way, it’s in your best interest and the best interest of the customer for you to show up and be fully present to the job. Find joy in doing your job well. Recognize and acknowledge yourself for all the “wins” during your day.

Be proud of what you do.

Whether you’re an inbound or outbound agent, you play an important role in the company’s success. You have the opportunity keep those customers happy, coming back, and referring friends.

The customer is not always right.

Your job is to be so skillful that even if they are wrong, angry, nasty or just having a bad day, you have the ability to turn a bad situation into a better one. A highly skilled customer facing person is a magician, able to transform and diffuse difficult situations into good ones.

You have the opportunity to make the world a better place every day.

When you make your best effort to add sincere care and appreciation to every interaction, you are infusing it with positive energy and vibration. When the customer leaves the interaction with you feeling good they are likely to spread that positive emotion.

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